TSB 23-13-98

Rear Sliding Window Difficult to Open,
Will Not Remain Latched, And/Or Leaks Water

Visit Geno's Garage for Truck accessories.

 DATE:  May 8, 1998

Models: 1998 BR/BE Ram with sliding rear window

Symptom/Condition:

The rear sliding window is difficult to open, will not latch, and/or leaks water past the SLIDING REAR WINDOW'S LOWER RUN CHANNEL.

Diagnosis:

Three diagnosis are listed: latch problems, sliding problems, and leaking problems.

1. Latch the rear window. If the latch and keeper remain closed, proceed to Step 2 of the diagnosis. If the latch does not remain closed, inspect the mating surfaces of the latch and keeper. If the latch and keeper are parallel, perform service repair A, the proceed to Step 2 of the diagnosis. If the latch and keeper are not parallel, perform Repair Procedure B.
2. Attempt to open the rear sliding window. If the window is difficult to open or will not open, perform Repair Procedure C. If the window opens properly, proceed to Step 3 of diagnosis.
3. Close and latch the rear sliding window. Leak test the window with a 1/2" stream of water from a hose poured directly onto the rear window. Inspect for water leaking past the sliding window lower run channel. If water is leaking past the channel, perform Repair Procedure D.

Parts:

1    04773427        Lubricant, Weatherstrip
1    04773094        Latch And Keeper Package, Sliding Rear Window
1                            Glass, Right rear Sliding window - P/N depends on build date
1                            Glass, Left rear Sliding window - P/N depends on build date
1   05011532AA   Channel, Lower Run
1   04856937         Pad, Hand Scuff
1   04883971         Sealant, Mopar GEN II Silicone Rubber Adhesive
1   04886330AA   Remover, Tar and Road Oil
1   NPN                 Butyl, Pumpable Grade
1   NPN                 Isopropyl Alcohol

Repair:

Either Apply weatherstrip lubricant to the seal on the left hand side rear window glass, and/or installing a new rear sliding glass lower run channel and/or rear sliding window glass.

REPAIR PROCEDURE A

1. Disengage the latch and keeper.
2. Remove latch and keeper screws.
3. Separate latch and keeper from glass panel.
4. Position new latch and keeper onto the glass panels.
5. Secure the latch and keeper with the new screws and tighten the screws to 15 in-lbs (1.5 Nm).

1. Move front seat track to full forward position.
2. On Quad Cab and Club Cab vehicles, turn the release handle on underside of rear seat to disengage seat cushion and move seat to the stowed position (Fig 1).
• 
3. Remove the rear seat side support bracket bolts and lift the seat up to disengage it from the cab (Fig 2).
• 
4. On standard cab vehicles, apply protective tape to the trim directly below the rear sliding glass window.
5. Remove the run channel by rolling the channel into the cab at both ends and then pulling it out from one end.
6. Remove the sliding glass from the rear window assembly.
7. Remove any excess sealer from the lower run channel area of the rear window assembly.
8. Clean the sealer bond area with a hand scuff pad.
9. Clean the bond area with Mopar Tar And Road Oil Remover.
10. Clean the bond area with a 50/50 mixture of Isopropyl Alcohol and water.
11. Position the new latch onto the new right side glass panel.
12. Secure the latch with new screws and tighten to 15 in-lbs (1.5 Nm).
13. Position the new keeper onto the new left panel glass panel.
14. Secure the keeper with new screws and tighten to 15 in-lbs (1.5 NM).
15. Liberally apply weatherstrip lubricant to the seal of the left hand side rear window glass.
16. Apply a 0.5mm bead of pumpable type butyl such as Windo-Weld (3M P/n 08633) to the bond area on the new rear sliding window lower run channel (Fig 3).
• 
• CAUTION: It is critical that the butyl bead is not excessive. Excessive butyl can cause a hydrostatic lock, preventing the lower run window channel from being properly installed.
17. Position the left and right glass panels into the lower run channel.
18. Position the glass into the upper run channel. Then snap the lower window run channel assembly into the lower rail.
• NOTE:  AGGRESSIVE clamp pressure is required to lock the lower run channel into place.
19. Once assembled, fill the ends of the run channel with Mopar GEN II Silicone Rubber Adhesive Sealant.
20. Remove protective tape and clean the window.
21. On Quad Cab and Club Cab vehicles, position the rear seat into the vehicle.
22. Align seatback hooks with the loops on the cab rear panel (Fig 2).
23. Align the side support alignment tabs and lower seat into place (Fig 1).
24. Install side support bracket bolts and tighten the bolts.
25. Turn the release handle to disengage seat from stowed position and push seat cushion downward to lock into place.

1. Pry open the slide glass.
• CAUTION:  Be careful not to scratch the frame.
2. Liberally apply weatherstrip lubricant to the seal on the left hand side rear window glass.
3. Open and close the slide glass to ensure freedom of movement.

1. Move front seat track to full forward position.
2. On Quad Cab and Club Cab vehicles, turn the release handle on underside of rear seat to disengage seat cushion and move seat to the stowed position (Fig 1).
3. Remove the rear seat side support bracket bolts and lift the seat up to disengage it from the cab (Fig 2).
4. On standard cab vehicles, apply protective tape to the trim directly below the rear sliding glass window.
5. Remove the run channel by rolling the channel into the cab at both ends and then pulling it out from one end.
6. Remove the sliding glass from the rear window assembly.
7. Remove any excess sealer from the lower run channel area of the rear window assembly.
8. Clean the sealer bond area with a hand scuff pad.
9. Clean the bond area with Mopar Tar And Road Oil Remover.
10. Clean the bond area with a 50/50 mixture of Isopropyl Alcohol and water.
11. Liberally apply weatherstrip lubricant to the seal of the left hand side rear window glass.
12. Apply a 0.5mm bead of pumpable type butyl such as Windo-Weld (3M P/n 08633) to the bond area on the new rear sliding window lower run channel (Fig 3).
13. Position the left and right glass panels into the lower run channel.
14. Position the glass into the upper run channel. Then snap the lower window run channel assembly into the lower rail.
• NOTE:  AGGRESSIVE clamp pressure is required to lock the lower run channel into place.
15. Once assembled, fill the ends of the run channel with Mopar GEN II Silicone Rubber Adhesive Sealant.
16. Remove protective tape and clean the window.
17. On Quad Cab and Club Cab vehicles, position the rear seat into the vehicle.
18. Align seatback hooks with the loops on the cab rear panel (Fig 2).
19. Align the side support alignment tabs and lower seat into place (Fig 1).
20. Install side support bracket bolts and tighten the bolts.
21. Turn the release handle to disengage seat from stowed position and push seat cushion downward to lock into place.

Notes:

Policy:    Reimbursable within the provisions of the warranty

From Bob Bergevin: An aside to the window problems-several dealers use independent glass shops to do their warranty window work.  If the replaced window is not CC parts or considered to be CC  equal by CC, any further warranty service will not be performed on that glass.  We had an incident of a customer who had a replacement made of a leaking windshield by an independent shop in Toronto, billed CC and used a low-grade window that continued to leak. It was clear to our independent shop that it was not a CC or equal part and therefore not billable to CC through us.  The customer had to pay for the CC part to be installed.  BEWARE!!

This page was edited on: May 3, 2004