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Sales=Don't Know, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
I had about 10k on my 07.5 6.7 cummins 3500 SRW, i had DPF issues with the pickup,
i brought it in and they reflashed it... i guess, i was never told what was
done, i know there was reflash recall on it, not sure if they cleaned the turbo
or not. no one would inform me about it. after that, i decided to buy the extended
warranty, they weren't very clear on the info on it, they made it sound as if
it was a Daimler Chrysler warranty, it was not i later found out at a different
dealership. i decided to sell my warranty because i decided i didn't need it
due to the fact the cummins motor has a 100k mile warranty on it. three months
later, no reimbursement, i called up Zurich, they had never received any info
on the transaction... i called Coliseum, and got two voicemail inboxes... i
had to get stern with them to finally get a real person in finance. I talked
to Brian, very very helpful, but it seemed he was new and was limited on what
he could do. I finally got things worked out, and now i won't be getting my
reimbursement until 6 months after i sold it... I don't think i'll be dealing
with them again.
Submitted by: Withheld by request
Number of dealership visits=3 or 4, Last visit date=oct 08, Date report submitted:
Dec 5 14:02:31 EST 2008
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Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I got the Hemi w/tow package /offroad among other things the buying experience
was a great deal of fun. no pressure but they were there and went above and
beyond the norm to make it as pleasant as possible for us. the service dept
is also very good never a problem. they want your business and go out of their
way to keep it. only thing I've needed done was adjustment of the headlights,
they did it without so much as a cough. they call me from time to time and ask
how everything is going and do I have any problems or questions. treat me like
i'm gold, and that means a lot to me as I'm not a suit and tie man. These people,
all of them, get my highest recommendation.
Number of dealership visits=5+, Last visit date=3-14-03, Date report submitted:
17 Apr 2003 03:04
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Dealership Rating:
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| Good sales department, good service | |
| Fair sales, fair service | |
| Conflicting or not enough information | |
| Poor Service or Poor Sales Department | |
| Avoid like the plague!! | |
| Don't Know or No Experience | |
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This page was edited on: June 25, 2009