Safford Dodge & RV - Fredericksburg, VA

Visit Geno's Garage for Truck accessories.

Submitted by: Philip      philo@safforddodge.com   
Received Feb 3 17:31:32 EST 2006.  Posted Feb 26, 2007 while clearing a backlog of reports
Hi, I'm the assistance service manager at Safford Dodge and if you ever have a problem with our dealership it will be resolved honestly and to the satisfaction of you the customer. I can't speak for what happened in some of these other listings but I can say it wasn't brought to my
Attention. We try to make the best of every situation we face and help each customer the best that we can. We can't satisfy everyone but we'll try. If there is something your not sure about let me know and I'll get it resolved in a timely manner. Thanks for your time and we look forward to handle all you automotive needs.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
They have no experience on dodge sprinter. The Mercedes engine is a challenge every time for them. From one technician to other price and diagnostic not matching .Business link not real!!!!!!!!!!!!! I have been without my business van for 2 days because "they forgot to call me?.... when I called the dealer the technician put me on hold and he forget to mute and I overheard the conversation ".....I got a f. guy, he wants to know about his car you spouse to call him ...." and the conversation continue and the service advisor returns to our conversation like nothing happened. I personally wood avoid that dealer, and I suggested to everyone!!!!
Submitted by: Daniel M
Number of dealership visits=2, Last visit date=05/21/2008, Date report submitted: May 21 18:05:26 EDT 2008

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Phillip Wolf was my salesperson, he was very accommodating. I love my new car, and he gave me a great deal. He went over the entire car with me, he even set up my phone with the cars bluetooth capability. It was a great experience.
Submitted by: Heather Adams
Number of dealership visits=1, Last visit date=May 2008, Date report submitted: Jun 16 10:12:59 EDT 2008

Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
My husband and I bought an 05 Durango form this dealership a year ago. The sales dept. was great. Couldn't have asked for a better salesman. (Thanks Rob N.). Took it in for service and first couple of times was ok, then went down hill from there. We are part of Business Link, but had one Service Manager tell me that didn't matter in his eyes one day. Took it back in for a scratch that they put on truck when left for service to have service advisor call and tell me it needed to stay longer due to another boo boo that they did. He assured me I wouldn't have to pay for it though.
No Joke!!!!! Went to pick it up after a three day stay took 2 weeks. To start home and have gas tank fall to ground. Now, no work was there. It was on driver seat and door. How did my gas tank get attacked.... Anyway, I will continue to buy form their store only because of the sales dept., but they will never work on my truck ever again.. All Service employees need to sent back to training....Very badly....
Submitted by: Melody Houff      behmdh82383[a]msn.com
Number of dealership visits=6+, Last visit date=2/11/06, Date report submitted: Feb 12 09:53:13 EST 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I've been dealing with Safford Dodge for over 10 years. I've found them to be honest, competent and reasonable in their repair costs. Whenever I bring my vehicles in for service or if I'm getting a new truck for my company they always treat me fair. I highly recommend them to anyone!
It's a great place to shop!
Submitted by: Billy Wood
Number of dealership visits=20, Last visit date=4-04, Date report submitted: Apr 28 18:16:10 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I took my 1998 Ram 2500 diesel in for 90K mile service and inspection sticker. It cost me two batteries and the inspection fee before I could get it out of there and avoid paying them over $2,000 - idler arm loose, transmission seal leaking, fuel pump bad, etc. Took it to my regular garage, cost me another $15.00 for the inspection sticker, and I even told them up front what the dealer had said was wrong, so I didn't "sneak" it buy. Inspection report from my regular garage -- passed, noting wrong. Even with the two batteries, and yes one of them was probably weak, they said they put the anti-corrision washers on the terminals -- not. Made them refund the cost of these on principle. You are not suppose to say "never", but it will be a very, very, long time before I go back to them for anything, not even a brochure. I took it to another dealer (Koons, Tysons, VA, 45 miles further away, good experience) for the 90K mile service (fuel filter, brakes, trans).
Number of dealership visits=4, Last visit date=01/2004, Date report submitted: Mar 2 09:28:06 EST 2004

Sales=Good, Service=Excellent,
I bought my 99 Ram here and take my new 2002 Ram here for warranty service I have always been treated fairly and have had my vehicles repaired promptly and without a fuss. Sales OK , Service A+
Number of dealership visits=8, Last visit date=9/3/02, Date report submitted: 12 Sep 2002

Sales=Excellent, Service=Excellent,
Warranty service so good on a Durango purchased elsewhere, went back an bought a Ram.

Sales=Excellent, Service=Excellent,
the service department at safford is the most outgoing group of people that I have dealt with at any dealership. I bought my truck new in 96 and also got the extended warranty, no matter how small the problem is they have treated me like I am their most important customer the work is always completed when promised and done professionally. I cant say enough about how much they care for their customers. The entire company is a joy to deal with. I won't need to buy another truck anytime soon. So my next car will be bought there

Sales=Good, Service=Excellent,
salesman was an idiot but service dept. are the best

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 26, 2009