Greenbrier Dodge - Chesapeake, VA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
before warranty ran out transmission was serviced for a problem with it dropping in and out of gear, supposed to have been repaired, would still do same thing every once in a while. front spindle bearings are not covered under dodge warranty or ext. warranty, cost $320.00 each to
replace. was serviced 3 times for a/c problems under warranty it still does not work, i charged it every spring. will not buy from them again. thanks, but no thanks. i am buying a gmc today
Submitted by: c. buchanan
Number of dealership visits=6, Last visit date=NA, Date report submitted: Oct 5 18:36:08 EDT 2008

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I brought my 2005 Grand Caravan in because the power door lock switch on the driver's side door panel wasn't working. I had an appointment. After waiting over an hour the service advisor told me that they needed to replace the sensor in the door panel and the cost would be about $116 and it would take an hour so I gave the o.k. and said I would wait. After waiting 2 hours, I went to check on the van. I was told they were looking for a computer to use so they could synchronize the codes in the engine and the lock. After waiting another hour, they said it was done. When the service advisor went to get the paper work, I was told the mechanic replaced THE WRONG part and the problem wasn't fixed. So I had to wait for them to UNINSTALL the wrong part. I spent 4 and half hours at the dealership only to be told they couldn't fix it. The mechanic thought it was NOw the control module. And the reason the mechanic thought it was the control module is "because he couldn't think of anything else it could be". I swear that was the service advisor's exact words. The service department doesn't have mechanics they have staff that install parts whether you need them or not. USe the service department at your own risk.
Submitted by: Terri Greer
Number of dealership visits=4, Last visit date=03/03/08, Date report submitted: Mar 4 09:15:05 EST 2008

Sales=Excellent, Service=Fair, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: =Cliff
Number of dealership visits=4, Last visit date=7-25-07, Date report submitted: Jul 26 08:15:32 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I had my truck serviced , 2006 RAM 3500 Diesel 4x4 to Greenbriar Dodge for a brake engage indicating light not coming on @ the instrument panel when the parking brake is engaged and also a complaint for a rising oil level every time I checked the oil level. When I picked up the vehicle and talking to the service adviser, I was informed that the oil was normal and I should not check the oil, because it would void my warranty.....Now this is not right... They did fix the brake indicating light, but when I got home and it is already dark I noticed that the dome light doesn't work anymore. I then called the dealership about it and was asked to bring back the truck... I did not bring the truck back to the dealership and still afraid the way I was treated before. Like a clue less customer that never worked or change oil on a vehicle. If checking oil level on a vehicle could cause voiding my warranty. I will never buy another Dodge/Chrysler vehicle again... I'm currently researching a reliable Dodge service department to get my truck serviced. So far I'm happy with my truck but service department for Dodge made me think I should have bought a "TOYOTA" truck... Three out of my four vehicles are Toyota. When it's time to get them serviced I get treated a lot better.
Submitted by: Pedro B. Servano     pbservano[a]aol.com
Number of dealership visits=1, Last visit date=August 2006, Date report submitted: Apr 5 09:08:47 EDT 2007

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
First run in was with a leaking evaporator A/C I took it in to get the warranty work done and when I picked it up as finished they had forgotten to hook up the heater linkage so I had great A/C but no heat. And the tech that was working on it had quit and took my keys in his tool box. I took it back and it was fixed, two weeks later I got back my key. Then my lift and injection pump went I replaced the lift pump with parts from this dealer but it needed the IP anyway so I had it taken in for a replacement AT MY COST no warranty. The next day I got a call that the lift pump had to be replaced?? I told them I just had with a part from there. $3k later my wife gets a call saying that my battery was bad and they had to replace it?? I was away and she didn't know I had just replace 1 of the two of them so she agreed. I get back from my trip and go to wash the truck (1 day after picking it up) and when I squirt the hose into the grill a big fat blue spark comes out. THEY HAD NEVER HOOKED THE SECOND BATTERY BACK UP, AND had left the positive cable hanging down in front of the radiator/aftercooler. I called the dealership to complain and was told "what do you want us to do about it, bring it in and we'll hook it up"
I asked to speak to the manager but "He wasn't in" two weeks later I get a call from a customer survey person wanting to know about my service experience. I told her the whole story, she apologized and asked if it was ok to have the manager call me I told her absolutely and provided every phone # I could ever be reached at. NO CALL BACK. 6 months later I get another call as to why I haven't been back for regular service??? I told this person the whole story AGAIN and gave every possible way to contact me AGAIN. Still no call. I've written this stealership off but since I bought my truck from there I'm in their database and I get a call from their computer telling me about all the service deals and sales incentives.
Submitted by: Dave McDonald                roadwarrior.mcdonald1[a]mindspring.com
Number of dealership visits=4, Last visit date=11/06, Date report submitted: Jan 8 11:57:43 EST 2007

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Well of course i had on week off and headed to the beach last sunday afternoon. Got about 400 miles from home and stopped to get a bite to eat, stepped out of the truck, smelled oil, looked in my front fender and it was COVERED in oil. shut down the truck and pop the hood,,, THE ENTIRE crankcase breather was gone, bottle and all. i was looking at the gear on the VP-44 and the entire underside of the truck was coated in a gallon of oil. rode the hook 25 miles to the nearest stealership, monday morning first one in line for service. After being told that it would cost me $260 in parts and labor i told them that it was a warranty item and they needed to take care of this ASAP. The service manager looked me dead in the eyes and said. "we will not warranty this as we don't have a part to prove it was defective." dumbfounded i told him "sir if it wasn't defective IT WOULD STILL BE ON THE TRUCK. anyway long story short i'm out 330 bucks and 2.5 days of vacation. Oh ye! ah i'm also out 7 bucks at the carwash (b/c they wouldn't wash the oil off the motor and undercarriage) and LUCKILY i had an extra gallon of oil in the tool box, since they NEVER EVEN LOOKED. the pulled my truck around for me to take it home and i asked if i was good to go on oil and everything, said yep no problems. I checked and was 3 quarts LOW.
Submitted by: Preston McGhee         Saddleup28[a]hotmail.com
Number of dealership visits=4, Last visit date=11/06, Date report submitted: May 15 23:00:29 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales - I first inquired about a RAM 2500 through the internet (carsdirect.com). The internet sales staff called me within two minutes of my request for a quote. They stated that they did not have exactly the truck I wanted (RAM 2500 4X4, Quad Cab, anti-spin differential, MANUAL TRANSMISSION, Big Horn Value group) but they would be happy to check far and wide for one from other dealers. If that didn't work, special ordering was not a problem for them. They found me the truck (miraculously - who wants a truck with standard transmission), presented me with a deal which met the Carsdirect target price, and then allowed me to go home without any high pressure and further discuss the purchase with my wife. They delivered the truck on time and nicely washed. My sales agent was courteous and straightforward, and I had a pleasant buying experience.
Submitted by: David Sullivan       davecsullivanjr[a]yahool.com
Number of dealership visits=4, Last visit date=04 MAR 05, Date report submitted: Mar 5 01:05:37 EST 2005

Sales=Good, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I took my 2002 Ram 1500 truck in for inspection sticker and oil change. Mickey the service writer informed me I was due for my 15,000 mile warranty work. This would be $299.00 I told them to do it. When I returned the next day to pick up my truck I noticed the electric seat was pushed all the way back as far as it would go and the back was reclined way back. I adjusted the seat and drove off. That afternoon I began to hear the same noise that I had when I took it in the 3 other times for the seat cracking. the next day I stopped by the service writer's (MICKEY)desk to talk to him about it.As soon as I mentioned it to him he in a very hateful voice told me I would have to talk to his boss about it.His boss MR. Flynn was just outside the door so I told him that on a previous occasion they finally had fixed the seat on the drivers side and that after picking up the truck the day before I started hearing the same noise again and that it was not continuous. He sat in the seat and rocked it around and did not hear the noise to which I said I told you it was not all the time but the night before it did it a lot. The day I took it in was raining and I know metal does differently under certain conditions.How ever this MR.Flynn started yelling show me the noise I don't hear the noise ,show me the noise I don't hear the noise everyone in the shop heard him because they were staring in our direction.Over and over again show me the noise or I can't fix it.This was a very belligerent and over reactive response from someone who is supposed to represent a very large dealership in this area. I spoke with the manager and he told me to see him Monday 12/22/03,but he wants me to let one of his people to keep the truck and drive it home and to work for a few days until the noise appears again. I will not allow this from a dealership who employs a over reactive belligerent buffoon as MR. Flynn.
I cannot find the phone # or address to the real owner of the dealership but if I could I think he should know how I was treated by this individual. I will never buy another Chrysler product again this is not the first time I have had a problem with Chrysler dealerships with their customer relations. I have bought cars from Ford, GM, Volkswagen nissan, etc and have never been treated as badly or as belligerent as Chrysler dealers .I will trade this truck as soon as I can to avoid dealing with these people when the truck has more mileage and near the end of warranty.
Robert
Number of dealership visits=4, Last visit date=12/18/03, Date report submitted: Dec 21 08:33:24 EST 2003

Sales=Don't Know, Service=Poor, bought there=No, sc v_there=Yes,
I had an appointment for 7:30AM and told the service advisor that I would leave the vehicle all day. I also explained that the air conditioning was not working and that it had already been diagnosed as an evaporator leak. This is covered under my purchased warranty. At 11AM the same day, I was told that they were still looking at it. At 3PM that day, they called and said that I could pick up the truck. However, all they did was evacuate and recharge the system and put dye into it. This takes less than 30 minutes. It had a full tank of gas and could have been left running for a while to find the leak. They never did this. Instead, I had to take it home and drive it for a while until the freon was gone. When it no longer blew cold air, I made another 7:30AM appointment. When I called, I explained all that had happened so far. Upon my arrival for the appointment, I explained it all again. After 11AM that day, I called and was told that it was just getting ready to come in. Not 15 minutes later, someone else called and said it would not be in until the next day. The explanation is that the mechanic who originally worked on it was on "Mickey's team" and "Courtney" had been handling it. If they would have known that "Mickey's mechanic" first worked on it, then they could have given it to him right away. How is this the customer's fault? They have computer records of the service. A complete explanation was given by me, the customer, to the service advisor. And since I have managed over 6 auto repair facilities throughout my career (thankfully, now out of the industry), I do understand the problems these places run into. Therefore, I gave them sufficient time and detailed explanations. The onus is on them for their failure to provide adequate service. This is why I try to avoid dealerships. The mechanics that I used to work with are as good, if not better, and they get the jobs done quickly. If it wasn't for the warranty work that must be done at a dealership, I would never go there.
Kevin
Number of dealership visits=2, Last visit date=7/9/2003, Date report submitted: 09 Jul 2003 08:21

Sales=Don't Know, Service=Excellent, bought there=yes,
I would like to tell you all about the pleasurable service I received from this particular dealership. I had called to see if I could bring my 1997 2500 Ram conversion Van in for a "rattling sound" coming from the exhaust. Mr. Ron Walton, the service manager told me I could bring the van in almost immediately to be looked at. This was around 1:00 pm. Within 40 minutes, not only did Mr. Walton tell me what my problem was, but he had a brand new catalytic converter in his office waiting to be replaced in my van. I had mentioned that this was my only means of transportation, so he graciously offered me a lift home by one of his service attendants named Mike. To my ultimate surprise I received a phone call at 4:30 p.m. from Ron Walton, the service manager, and he told me the van was complete and I could pick it up at my convenience. I would like you, whoever reads this to know that I have never had the experience of such professionalism, and service from any service facility like I did at this particular "Greenbrier Dodge of Chesapeake, INC. Their garage, and the entire staff deserve a great deal of thanks. Thank you for such a wonderful experience. I'll recommend your car sales/service to everyone.
Sincerely, Joe Landers
Number of dealership visits=2, Last visit date=November 21,2002, Date report submitted: 21 Nov 2002

Sales=Don't Know, Service=Excellent,
I had an extremely pleasant experience at Greenbrier Dodge. They fit me in immediately on a Saturday, and got me a rental car at a very good price.
Number of dealership visits=3, Last visit date=8/30/2002, Date report submitted: 16 Sep 2002

Sales=Avoid, Service=Avoid,
excerpt from letter I just recently purchased a 2002 Dodge Dakota quad-cab V-8 in Chesapeake, VA. Two days after I purchased the vehicle my wife and I took it on a trip to Michigan (about 800 miles). By the time that I had arrived in Michigan not one, but both of the fog light lenses had cracked in many places, I hadn't even had the truck for five days. There was no place that a rock or other debris had struck the lenses what so ever. The fog lights heated up so hot that it cracked the lenses in numerous places. When I arrived back in Virginia I contacted my salesmen at Greenbrier Dodge (Ed Donaher) he informed me that they were not covered under warranty. It gets worse, I was also told that the lenses cost $212.00, not for a pair, but for one. If these fog light lenses are so expensive why do they break under normal driving conditions? A low quality piece of clear plastic about 3 inches across……….$212.00? That's just plain dishonest! Complete Letter
Date report submitted: 01 Aug 2002

Posted to the TDRoundtable:
Took my truck into Greenbrier Dodge in Chesapeake, Va...couple of weeks ago and stood at the counter for half-hour---started walking around and no one would even talk to me.......Went home called Dealership owner and complained and service dept called back, but it was to late!!!! Took my truck to Starr Motors in Suffolk, Va. and they fit me right in--I also spent about $500 dollars... All those in Hampton Roads read and heed!!  jbone
Date report submitted: 12-06-2001

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009