Fair Oaks Dodge - Fairfax, VA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Fair, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
After several complaints regarding a malfunctioning seat and several explanations that it was normal regardless of my concern, I took the vehicle to Tysons Dodge and they quickly identified and repaired the problem with no questions asked. Very happy with Tysons Dodge knowledge, service, and quality of care.
Submitted by: Albert Guerrero             jaguerrero[a]sbcglobal.net
Number of dealership visits=5, Last visit date=09/2004, Date report submitted: Oct 27 19:20:33 EDT 2004

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought my 02 Ram Quad in AUG 02. Great experience-hassle free--used Costco buying program and was easy and pain free. Having done a bit of research and tests drives a few months beforehand, I was able to do almost every aspect of the purchase over the phone with the Costco-given contact, who was the Gen Mgr. Saleperson became involved after they found the vehicle that matched most of my wants list and he helped make the transaction go smoothly. Service had some quirks in the beginning, but seems to have improved a lot. I liked the dealership so much that when my life partner became totally fed up with his 02 Mercedes c320 Sport, that we decided to purchase 04 Durango in Jan from Fair Oaks and the experience was even better. We are both pleased with the entire operation.
Submitted by: Withheld by request
Number of dealership visits=2 years, Last visit date=july 2004, Date report submitted: Aug 16 21:24:43 EDT 2004

Sales=Excellent, Service=Don't Know, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: Dave
Number of dealership visits=3, Last visit date=6/15/04, Date report submitted: Jun 23 12:21:15 EDT 2004

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes, No comments offered
Number of dealership visits=20, Last visit date=August 10, 2003, Date report submitted: Sep 23 11:11:43 EDT 2003

Sales=Excellent, Service=Excellent,
Honest did not sugar coat things. Gave the answers I needed good or bad. Four good service writers to help. Limited access for Trucks.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: NA

Sales=Excellent, Service=Don't Know,
Sales department knew their stuff and were ready and willing to help me even before I made it to the door (but not in a pushy way). I test drove a number of Rams to try various combinations of powerplants and trannys and they were happy to oblige. I've had both good and bad experiences with their service department. They're nice and appear helpful (and do have a free loaner program) but I'm not convinced they can diagnose a problem without assistance. Took my new 2001 Ram 2500 in for loose steering and an obvious squeak in the front end. I was told "no problem found" after three days of it being in the shop. After I test drove it with the service manager they replaced the steering gear and greased the bejeebers out of all my front end bushings and motor mounts. Steering was better but the squeak remained and the underside of my truck is now a greasy mess (and, above all, grease is not recommended for rubber bushings). Took it back for the squeak and waited three more days. They didn't get to it in that time. Not trusting them to work on it again, I ended up diagnosing and fixing it myself. It was the steering shaft (of all things) and totally unrelated to anything they greased up.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007