Hinckley dodge - Ogden, Utah

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Excellent, Honest, reliable, go extra mile. Never give up on a problem. Love this dealer!
Submitted by: Withheld by request
Number of dealership visits=12, Last visit date=09/01/04, Date report submitted: Oct 5 13:55:56 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes,
I get excellent service from hinckley's in Ogden. When the work is done its done right and on time.
I really like "Mike" the man who works in the wash bay. He does excellent work cleaning up my vehicle each and every time I bring it in to be serviced.
Number of dealership visits=24, Last visit date=1/5/04, Date report submitted: Jan 12 06:31:47 EST 2004

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,  No comments offered
Number of dealership visits=10, Last visit date=2-4-03, Date report submitted: 26 Mar 2003 16:47

Sales=Avoid, Service=Don't Know, No comments offered
Date report submitted: 13 Jun 2002

Sales=Good, Service=Avoid, if you buy a vehicle from a dealership and immediately have problems they should get you right in for service but not at this dealership. It's called we got your money now make an appointment. Their mechanics are incompetent.

Sales=Excellent, Service=Avoid,  service manager is in the wrong business knows absolutely nothing about the vehicles they service.   Long tale of delays, run arounds, and incompetence.

Sales=Don't Know, Service=Excellent  No comments offered, several major problems with truck reported

Sales=Don't Know, Service=Avoid,   too mad to type about it

Sales=Poor, Service=Avoid, Making appointments is difficult. I have had to reschedule appointments because they did not perform the work on time. Additionally, they performed certain procedures wrong and I had to bring the truck in again. For instance, when replacing the steering column, they put the steering wheel on 90 degrees off center and then made me make another appointment to fix it right. Furthermore they acted put out when I showed them this and said to me "there is only one way the steering wheel goes on this must be correct." That would be correct if you don't mind having the horn buttons at the 6:00 and 12:00 positions. Many other problems with service here

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 19, 2007