Fred Oakley Motors - Irving, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Avoid,
Finance Dept. - The finance manager would continually try to add the $199 for window etching onto the finance paper work when I continually stated I do not want it included and that I would pay for it separately. Delivery - allowed almost 24 hours to prep the vehicle for delivery. The truck wasn't ready. When they did bring the truck to me it was covered in water spots. There was also mud on the rear bench seat (Leather seats), the plug for the tie down in the bed was missing, the front left tire was low on air and missing the valve cap, and the state safety sticker had not been applied nor the temp tag. I had to wait an additional 2 hours to take delivery and that was with almost 24 hours to prep the truck. Also once I took delivery I found the truck to pull to the right, no little pull either. Service dept - I scheduled truck to be brought in 3 days in advance. I was told I would be able to get a ride back to work. I didn't get that courtesy ride. Upon arriving I waited 20 minutes to get the truck turned in. It took 3 hours to redo the front-end alignment. I received the truck back straight from the mechanic returning from the test drive. My mirrors and seats were all moved out of place. Also when I got the truck on the road the pull to the right was exactly as it was when I brought it in. I called the service manager's boss and he basically told me nothing, was very disinterested in what I had to say and told me he didn't believe it took 3 hours. He did not seem to be concerned and offered no solution to the bad service or the fact the truck still had the identical problem I brought it in with. Salesman - I did business with the salesman because I liked him. However, when I called and told him my issues from delivery, finance and service, stating I didn't seem to have much trust in the dealership, the salesman seemed to be disinterested and stated he was sorry I felt this way. Also he said if I needed warranty service I could go to any dealership for that. Seems like once the sale was made the customer service stopped. I also asked the salesman to have the owner of the dealership call me. That was 4 days ago and I still haven't received a phone call from anyone. Overall rating = Avoid them like the plague.
Number of dealership visits=NA, Last visit date=NA, Date submitted: NA

Sales=Excellent, Service=Excellent,
The Sales department was excellent, and no more than the usual price haggling. I made myself clear when I stated the max monthly amount I would pay, and would not flex. I received an honest trade in price for my 1998 Ram Quad, of which I only owed $7,400. I was out of the dealership in a total of 3 hours, and with a free three piece bug deflector (Mopar) to boot. I was in a hurry, and was able to take my truck down the next day, and receive a complete detailing. I realize I am a neat freak, and could have done better myself...but they did a pretty good job overall. I took my truck back once so far, about 3 days after purchasing it for a pull to the right in the steering. I scheduled an appointment, and had the alignment redone...and picked up my truck that same afternoon.....and they accurately diagnosed the problem as a bad alignment...and when I picked up my truck, the alignment problem was no more. For me, the service dept was courteous, accurate, and did things in a timely manner to boot. No complaints here. Fred Oakley Motors is a fair and honest dealership, who in my opinion is deserving of the Five Star Dealer Status Chrylser Corporation has bestowed upon them. I was treated with respect, and received in my opinion a good deal overall. If you are in the DFW metroplex I recommend stopping by Fred Oakley Motors, and seeing what they can do for you...

Sales= Don't Know, Service=Avoid
I went there to have some warranty work done. The first time I went, the service advisor said that indeed my complaint was valid and it would be fixed when the car was brought back in to install another part that had to be replaced. He told me that this particular part was regulated and would have to be installed within 10 days of delivery. He would call me when it was in. Not hearing anything from the dealership, I called back 2 weeks later. "Yes maam, the parts not in yet." No problem. No news for 2 more weeks. I call back. "We have no record of your work order and that part was never ordered." When I spole to the supervisor, the story was "Oh, that part is in, we've been trying to get a hold of you." I took the car in and they replaced the part, but now, even though no repair work was done on the other problem, "there is no problem" according to them. Avoid them, no one needs another headache.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 20, 2007