Clear Lake Dodge - Webster (Houston area), TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Parts and service good but busy. Cummins guy not so good by reputation so we used other dealers diesel guy. Service writers a bit wish washy / afraid to commit so you have to be a butt. Sales ? Ugh !!!! Nasty, slimy greasy typical pit of high pressure snakes. One asked my wife for her wedding rings as down to prove commitment to buy. Same games of running to manager and sign here if I can do that blah blah. Created false advertising in Sunday paper then blamed paper. Yeah right buddy !!
Submitted by: Withheld by request
Number of dealership visits=5, Last visit date=7 / 2007, Date report submitted: Aug 17 09:14:46 EDT 2008

Sales=Don't Know, Service=Don't Know, Parts=Excellent, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Parts dept. seem to be very knowledgeable. I have enjoyed doing business with them and will continue to do business with them.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=6-15-07, Date report submitted: Jun 15 14:49:42 EDT 2007

Sales=Poor, Service=Avoid, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Took my new Durango in for a couple of minor adjustments one being the back seat (not 3rd seat) being difficult to release for entry into the 3rd seat. Now it's so loose that it rattles. Had the front end aligned and the upper A arms came loose a few months later. Found out that they didn't have an alignment rack there and they send it out. This dealership has had a lousy service department since they opened it many years ago. I keep hoping that it will change since it is so close to me. The parts department seems to be pretty good though. Tried to drive a new Avenger when they first came out but the salesman said it was Mr. Tubbs (dealership owner) personal car...but it had dealer plates on it so I questioned that. We ended up driving it after I asked if they were in the business to sell cars or collect them for the owner. Heck, Tubbs is so old he can barely walk let alone drive. The rear end is starting to make noise and I'm afraid to that it there. I'm thinking of!
calling River Oaks Chrysler cause they have an excellent reputation and fixed an almost totalled Dakota for us and did an excellent job. Gotta find out if they will work on the Durango....
I hear so many good stories about the import service departments.....why can't our domestic cars get the same treatment??
Submitted by: DJ Bowers     davidlonger1[a]yahoo.com
Number of dealership visits=Several over the years, Last visit date=2/03, Date report submitted: Feb 19 00:46:35 EST 2004

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Purchased a Dodge 4 dr truck for my husband, have had to take it back several times first because of an oil leak, then the cd changer would not work, then realized something wrong with the brakes, blinkers would not turn off, and one time the interior light would not go off... finally realized would need to contact dodge headquarters directly and they are not looking into this,, as no record of this was ever inventoried at CLD. But luckily I kept all my paperwork,,, At the time of sale, I felt like the vultures were out,,we were not even parked and a sales person came at us,, It took us two days to decide,,, they offer a lot but unless you have it in writing CLD will not accept it. Beware of sales person telling you but not writing it, I read all contract and refused to sign it until it was as salesperson delivered
his sales pitch... I just recently purchased a durango, from Allen Samuels, with no pressure and a better deal than CLD could have given me.. I purchased this vehicle xmas eve. I enjoy it and have always purchased Dodge vehicles. I will never go back to CLD,, and I hope to get the truck incident cleared and finalize soon..DO NOT GO TO CLD.
Number of dealership visits=12, Last visit date=12-15-03, Date report submitted: Jan 17 16:32:42 EST 2004

Sales=Fair, Service=Don't Know, bought there=No, scv_there=No,
I visited the dealership several times looking for a particular vehicle. Salesperson was friendly and I was able to secure a verbal price based on a $1500 rebate. A few days later, I was ready to buy. The salesperson agreed to the verbal price but went $200 cheaper if I agreed to another color that they could get the very next day. I took the bait and signed the paperwork. I was then told that it would take at least four days for them to get the truck. Upon getting home, I noticed that the paperwork reflected a $2000 rebate not a $1500. A check with Dodge.com showed the rebate had changed the day before but I was not told this. When I called the dealership, I was told that they couldn't honor the verbal price given with the new rebate applied (hence $500 cheaper) because they would be losing money. I was told to take the deal as is or walk away. Since I did not have possession of the truck, I gladly backed out.
I know that I should have caught the rebate change in the paperwork before signing but since the bottom line didn't change, I missed it. I also should have been more cautious when they were hurrying my bank to get drafting and required me to sign papers such as inspection, registration, rebate, and vehicle acceptance forms with the vehicle not even on premises. In the end, it was a total waste of time and energy both for the dealership staff and myself over a measly $500 change in rebate.
Submitted by: Jon Matherne         nofatum<at>hotmail.com
Number of dealership visits=1, Last visit date=02-04-03, Date report submitted: 05 Feb 2003 18:03

Sales=Poor, Service=Avoid,
Bought the vehicle there in 94. Had numerous things wrong with the vehicle. They never have what it takes to fix the vehicle and must order the parts. Also, anytime I need a part, I call them for a price. Then I call Allen Samuels Dodge. Not only is Clear Lake Dodge higher on their parts, but sometimes $100 more than their competitor for the same part. I felt like when we bought the vehicle, that they pushed us into it. Once your in, their support is nonexistent. I wonder who they bought off for a 5 Star Rating?!?!?!!?!?!?
Date report submitted: 09 Mar 2002

Sales=Don't Know, Service=Avoid,
Have had my Ram in on many occasions. Round One: When the truck was delivered, I noted that the clips were broken on the plastic fascia and cap on front bumper but would have to bring the truck back at a later date. Trim Tech used drywall screws instead of factory plastic rivets to attach the ends of the new plastic fascia and cap together. Service Manager said this was the best solution according to the Trim Tech. Round Two: Massive oil leak on 24V and truck towed in on a Sunday night. Truck sat in lot until following Monday and finally repaired on Wednesday. Round Three: Truck taken in to get drivers seat cover replaced; part was not in stock and was ordered. I was told to schedule and appointment when I received the postcard in the mail. Postcard arrived and I scheduled the appointment for a Monday morning at 7:00am. Truck sat in the lot until Thursday and the they determined the seat cover was incorrect for the application or was not actually in stock. Part was ! reordered but I retrieved the vehicle on Friday at 6:00pm. DC approved the replacement of the steering box on a trip to a different dealer, CLD refused to honor the approval. I tried to reach the General Manager who was never available and was referred to the Sales Manager "who is trained to handle complaints". I voiced my opinion about reordering a part that was already special ordered and the fact that the truck sat for five days. His response was, "Well, when you have nine vehicles that were bought a CLD and one that was not, well, you know who will get priority, right?" What more can I say about CLD?

Posted to the TDR forum:
Postcard (for service appointment) arrived so I scheduled the appointment for this past Monday and dropped the truck off at 7:00am. Monday at 6:30pm, truck in same spot. Tuesday at 6:30pm, truck in same spot. Wednesday at 6:30pm, truck backed into same spot. So I called the service writer and asked him what the story was. He said, "Sir, my TBH is working on it as we speak". Thursday at 6:30, truck in the same spot. I poked my head into the SM's office and asked to talk to him. He iced me for a half hour then came out smiling. He listened and then said let's go talk to the service writer. When asked what the status was on my truck, he said "the seat cover is finished and I'm waiting on the front end TBH". I asked why it should take even two days for a four hour job (allowing 2 days for a backlog). He said they either did not have the part or it was incorrect and they had to order another. Sir, the lead service writer "just told you what was on the computer screen". If this is true, how did he know the part had been reordered on Wednesday and why didn't he tell me??? If your from around the Houston area...steer clear of Clear Lake Dodge, a Five Star Dealer no less (which is just more BS).

Posted to the TDR forum:
They replaced my steering box and seat cover...of course, they did not align the steering and gouged the hell out of my hood when they popped it open. "5 Star" banners hanging all over the place. Unfortunately, it is just "bait" to lure unsuspecting customers into the shop.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: November 21, 2008