> Dealership Surveys > TX > Cecil Atkinson Motors - Burnet, TX

Cecil Atkinson Motors - Burnet, TX

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Fair, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought a PT Cruiser from them. I was satisfied with the car at first. I started having transmission problems with it a couple months after I bought it, keep in mind that i still had factory warranty. I took it up to them and the man in the service department took it for a test
drive. He said it absolutely did not have a transmission problem and that I didn't need to have it repaired. I took it to another car repair shop, which is a family friend, two days after that and he had to replace my transmission because the man at Cecil WOULDN'T!!!
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=NA, Date report submitted: Aug 24 13:56:21 EDT 2006

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
These guys are great. We hope to buy a new truck there soon since they were so wonderful in their service department. Nobody else could figure out what was wrong, but they did.
Submitted by: Patti Young       texandpatti[a]
Number of dealership visits=1, Last visit date=August of 2004, Date report submitted: Feb 13 08:50:14 EST 2005

Sales=Excellent, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Bought 2 vehicles together here. Vehicle purchases were easy, no pressure, and very friendly. Since then I have had to go in for services and since I live 1.5 hours away it is important to me that the dealer does what it says it is going to do. The parts department never seems to have anything in stock and communication between parts and service seems to be poor. At one point I had to make 3 separate trips to have a tail light fixed as the part was never ordered. I had my brakes done and they forgot to turn the rotors, creating yet another trip back. They are very friendly and helpful as they can be, but that does not help much when your problem isn't fixed timely.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=June 2003, Date report submitted: Nov 4 12:08:47 EST 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
The salesmen worked with us from the get go. Showed us the exact truck we were looking for and was willing to negotiate. Called and checked with us weeks later after we had bought the truck. We will defiantly go back to buy another truck from Cecil.
Number of dealership visits=1, Last visit date=June 2003, Date report submitted: Mar 29 10:03:42 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Excellent Sales department. We went in and told them what we wanted and they showed us a truck that had more features then we were looking for at a price that was better then we were looking for. The salesman was willing to negotiate on the price and options. Other dealers seemed to have a take it or leave it attitude. The service personnel had a very friendly and professional attitude that was very refreshing. I would recommend this dealer to everyone.
Number of dealership visits=1, Last visit date=11-3-2003, Date report submitted: Nov 9 15:40:06 EST 2003

Dealership Rating:
Good sales department, good service
Fair sales, fair service
Conflicting or not enough information
Poor Service or Poor Sales Department
Avoid like the plague!!
Don't Know or No Experience
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This page was edited on: February 19, 2007