Bluebonnet Dodge - New Braunfels, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I will never do business with them again after my situation. I bought my 2003 dodge ram in march of 2003, being in the military i was deployed when my wheels were stolen on my truck. well my wife went to the dealer to get a new set of wheels for the truck, she asked for the same wheels that were on the truck. the truck came with 20 inch polished aluminum wheels, but gave her the plastic capped 20 inch chrome wheels which started to bubble up. i contacted the dealer and let them know, they said they would replace only the wheels with the chrome bubbling up. they even sent a representative from dodge, he did not even do a thing. the next thing the dealer started telling me was that they did not have a sales receipt on the wheels my wife purchased.
Submitted by: luis       lortegon[a]sbcglobal.net
Number of dealership visits=1, Last visit date=july 2004, Date report submitted: May 15 11:47:33 EDT 2008

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Used the Internet Sales rep, only way to go. Purchase experience was good, no high pressure sales used by dealer. The sales rep gave me the deal, I made a counter, he got it approved and off we went. Service department has been easy to deal with. They are awful busy and they only have one Diesel mechanic, at least that is what I was told, but scheduled an appointment and they went to work on my truck shortly after I arrived. Had a diesel fuel leak problem so I contacted the emergency road assistance, they came within two hours, picked up my truck and delivered to the dealer. Several hours later truck was repaired and they cleaned off the diesel fuel that was spread all over the bottom of the truck, all work was done with no charge to me.
Submitted by: Dennis Dusek        tcdunc21[a]yahoo.com
Number of dealership visits=3, Last visit date=10-1-07, Date report submitted: Dec 29 14:36:08 EST 2007

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
05experience=Great deal when I bought a 2004 Ram 2500 Hemi But when the Cruise Control needed repair I made a Saturday appointment on line and when I arrived at the dealer, I was told "you should know better than make an appointment on Saturday for service". I made 4 trips from San Antonio to New Braunfels for repairs on the Cruise Control before they finally fixed the problem. They did loan me a car one time and paid for a rental another time. I was told by Brett the sales manager that he no longer wanted my business any longer. Don't buy a truck there unless you want it serviced elsewhere.
They do not like problems they have to fix.
Don't buy if you don't live in New Braunfels. You make numerous trips at your cost. When you are worn down they will loan a car only if they are stymied by the problem.
Submitted by: Tim Duncan        tcdunc21[a]yahoo.com
Number of dealership visits=4, Last visit date=March 2006, Date report submitted: Nov 29 06:11:27 EST 2006

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: November 21, 2008