Allen Samuels Dodge - North Richland Hills, TX

7740 Northeast Loop 820

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought a Car (2005 Tiberon) Nothing but problems since 6,000 miles. I bought it new I have had 6 Alignment jobs due to the idiot not knowing how to do one. My car has had severe damage to the paint from there lack of knowing how to work on vehicles. They lost my car once, back trim had to be replaced twice driver seat cover had to be replaced and steering wheel needs to be replaced but the refused it turned from black/red to black/pink and white. They told me it was my feminine lotions on my hands. (BS) Now my RPM gauge sticks at 2 RPM when I start and If I let off of the clutch it will drive its self (I know real safe)They still say they can't duplicate the problem. I spoke with the regional service Manager from the manufacturer he offered extended warranty but I haven't seen that or the car fixed and they continue to waste me time.
Submitted by: Alysia
Number of dealership visits=15, Last visit date=January 2007, Date report submitted: Mar 19 14:18:08 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My husband and I have bought 4 vehicles from this dealership in the past 10 years. We have always had good friendly service and sales persons that worked with us on our wants and needs. I am the wheeler and dealer of the family and it gets amusing when the sales person realizes they are dealing with the woman not the man! We have always had quick resolution to any warranty problems we encountered...which I might add have been very few. Friendly and competent service. One sales person went the extra mile after I ordered and received delivery of my Dakota Quad Cab to add the agreed upon fender flares. He actually came to my job and picked the truck up, drove it back to the dealership, had the flares installed and returned it to me personally! Now I call that service! We will continue to use this dealership in the future.
Submitted by: Melissa McElroy             Ftwthgal[a]aol.com
Number of dealership visits=Numerous, Last visit date=9/2004, Date report submitted: Jun 8 17:37:43 EDT 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 21, 2007