Allen Samuels Dodge - Houston, TX

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought an '05 Ram with the HEMI. Sales department is reasonable. A couple days after I got home, the truck started doing weird things. Took it in to the service dept and left it over the weekend. They said they adjusted some sort of cable. I noticed a few days later, that it was doing the same thing. Had to wait a week before I could take it back in. They kept the truck overnight. The next day, after not hearing anything, I went by there. My truck still had yet to be looked at. I talked to one of the service techs (for the 3rd time in a row when asked, the service tech who was working on my truck wasn't working) who said he had heard of the problem I was having and told me about the transmission cooler filter possibly being bad (why wasn't HE working on my truck?!). I had to take my truck with me, since I needed a truck for some work I had to do. Brought it back a couple days later and told the tech, who was finally there when I was, about what the other tech said. I had to go to work, so they kept my truck again. The next day, I was told that the filter was bad, and they were ordering a new one. Two days later, I went and picked up my truck after the filter still wasn't there. They called me 2 days later to say it was in. Told me it would take an hour to replace. Over 2 hours later, they were finally done. Not only that, but I had my truck washed & waxed the day before, and they ran my truck through their autowash! Needless to say I was extremely pissed by this time. I took off out of the parking lot, only to have my windshield wipers fail on me. They stopped mid-way. Had to u-turn around and show them. They ran a test, found the problem but had to order the part. Kept my truck, and I got it the next day. I won't go there again.
I love the truck, but I hate the service I got when I tried to get it fixed!
Submitted by: Jason Farrish
Number of dealership visits=5, Last visit date=9/26/05, Date report submitted: Dec 8 17:58:05 EST 2005

Sales=Good, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Great service
Submitted by: Withheld by request
Number of dealership visits=10, Last visit date=02/14/05, Date report submitted: Feb 22 15:16:59 EST 2005

Sales=Good, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Took my truck in for heavy vibration misalignment and the brakes (I believed it was the wheel bearing causing the problem and when I changed the break pads I saw that both front calipers had cracks in them) The service department told me that the calipers, rotors, and pads had to be changed and the warranty only covered the calipers. $750.00 later they told me that the vibration was coming from the transmission and the warranty wouldn't cover it because I supposedly didn't bring the truck in for a 7500 mile inspection. I had taken the truck in at 9000 miles and took the service papers with me that stated that I needed this service. The receipt that I have said that they preformed a service inspection, changed the oil, and repaired the break caliper retainer. Because they didn't state that the transmission filter had been changed they void the warranty on it. After I get the transmission repaired I will be TRADING it in for a new FORD TRUCK.
Submitted by: Mike     mbplastics[a]yahoo.com
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Aug 27 14:33:38 EDT 2004

Sales=Poor, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Service dept. is the worst. Chrysler dealers have a scam going with this 5 star crap. They call you 3 times and verify 100% if you were happy with their service. If you were, you get a survey in the mail to rate them... if you weren't happy, no survey. Go figure.
Submitted by: Withheld by request
Number of dealership visits=6, Last visit date=01/30/04, Date report submitted: Aug 8 21:44:06 EDT 2004

Sales=Fair, Service=Poor, bought there=Yes, scv_there=Yes,
took my car in under my extended warranty to get my window fixed that had come off track.so whole i was there i thought that i would get my oil change . picked up my car on the 06-11-2003 drove about 2 miles away my motor started to knock turned it of right away call your service dept.they sent a wrecker.now your service dept is asking for oil change receipts for the last 5 yrs.your company is telling me that my motor must have been washed because i don't have enough sludge in it if i was having some kind of problem with my motor would it not make more sense to bring it in than to just keep driving it and i had a warranty? so i feel that one of you technicians done some wrong to my car because when he change my oil and there was a problem why would he not call me and notify me? after all i did have a warranty.and on closing they stated on my invoice that they check my oil before they change it. he did not state that there was a problem.he only stated that he checked my oil.
Rosie dossman      rockyrose31654<at>earhtlink -dot-com
Number of dealership visits=7, Last visit date=06-09-2003, Date report submitted: 15 Jun 2003 18:06

Sales=Don't Know, Service=Excellent,
Excellent service department that cares and seems excited to help.
Date report submitted: NA

Sales=Avoid, Service=Don't Know
I bought a dakota with 400 miles and was told that it was new. After some checking found out that the truck has two title histories. So the truck sold to me as new was actually used .

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 19, 2007