Prebul Chrysler-Jeep-Dodge - Chattanooga, TN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
November 2002 we traded a 2001 dodge caravan for a 2003 model. the next day we drive to Nashville and the transmission pump went out. that was fixed but later the front end began to quiver and each time I took it for oil changes I asked that it be checked. repeatedly service department told me it was my tires. Several time I had the tires balanced, but no improvement. I took it to the Goodyear Tire store in Nixon. They checked my tires and told the tires were fine. So I came back to you and finally you found that the front tie-rod was bad. Fe b. 04, I brought my van in with a whining in the front end or transmission pump and lights flicking. You replaced a multifunction switch for the lights and a p/s cooler hose. I paid you $100.00 warranty fee $100.00 for a cooler hose and my van still does the same old thing. I don`t have 200.00 dollars to throw away. When I bring my van in in a few days, how about repairing my van right next time.
Sincerely Earl Sams customer # 200917    Lewis740[a]msn.com
Number of dealership visits=several, Last visit date=02/04/04, Date report submitted: Feb 22 22:10:29 EST 2004

Sales=Good, Service=Avoid, bought there=Yes, scv_there=Yes,
I purchased my truck from prebul Auto Group used in 2001 w\only 15000 miles on it and a year left on the drive train warranty. Several days before the warranty expired the transmission failed under normal usage. After delivering the truck to Prebul to be repaired I received a phone call and was told that they couldn't work on or repair the trans. because I had installed a Banks kit on the motor and had increased the performance of the truck causing the trans. to fail. After consulting with Chrysler customer service and with Gale Banks engineering I was armed with a lot of papers of which included the Magnason-Moss act. I then met with the two men in charge of repairs (John Poole and David King) who had at first denied my claim they then told me that they had decided to do the repairs under warranty. To make a long story short I had the truck in and out of Prebul's shop over eight times in the span of over a year. The trans. was never correct since the original failure. In Nov. of 2002 David king informed me that there was nothing wrong with my truck and they could no longer continue to work on it. Interesting since they had been working on the truck all this time and had agreed that there was a problem with it. I then took the truck to Fleet Transmissions, who took one look at the truck and told me that something was very wrong with it, later I was to find out that there was so much metal and trash in the torque converter and trans. that it needed a total overhaul and a new converter. Over the 12 1/2 months that had transpired the truck had been at the dealer for over 1 1/2 months time while I was busy trying to find a way to move trailers from job to job or even get a ride to my many different jobsites during that time. I would ask for any type of courtesy truck or even a car every time and every time they refused and didn't even seem to care that my business was suffering because of this. In the end they lied to me and told me that they had done that later I found out was never even touched. So I bought out of my own wallet a torque converter and trans. from ATS. So now two years later I have an awesome truck! No thanks to Chrysler or prebul. But many thanks to Preston @ Fleet-Trans. shop and ATS for being honest and doing a awesome job helping me get the truck that I am very happy with!!! I should also state that I am in the middle of legal action against Chrysler and Prebul for lying to me,wasting my time and ultimately costing me a lot of money directly and also indirectly. My attorneys felt that with all the documentation that I have that there wont be any problem recouping the almost $5000 that I have had to come up with to get a truck that operates normally.
Everyone at Prebul always acted friendly and helpful. Not once did anyone (including myself) get angry w/each other. Our conversations were always OK if not a little bit of frustration on my part. BUT !! I will say that Chrysler customer service had some of the most rude, obnoxious, short tempered, ill mannered people I have ever spoken to in my entire life! In one instance I had one person go off on me without my instigating the outburst. By that time in my dealing with Prebul I had every right to scream and yell but not once did I stoop as low as that.
Scott Anderson       sanderson76872<AT>comcast.net
Number of dealership visits=10, Last visit date=Nov. 2002, Date report submitted: 25 Mar 2003 22:26

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: February 21, 2007