Strom Altman Dodge - North Charleston, SC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
We purchased a 2006 Dodge Durango 11/06. The sales people were great at the time. They could not do enough for us. We have recently began experiencing a bad odor in the vehicle. It seemed like a mold or mildew smell. It was worked on twice, without finding the problem. It is now in the show for the third time. We let them know that we would not be able to do without the vehicle for days because we needed to be able to get to work. Naturally, they claimed there was nothing that they could provide for us to drive because it was not their policy. (Even though when we were thinking of buying, they offered to let us drive their vehicle for as long as we needed to make up our mind.) Our Durango has now been in the shop for a week. We have had to repeatedly call for updates, as they do not find us important enough to call. We even spoke to the manager regarding our need of our vehicle. He had the nerve to tell us that if we had let them know that we needed a vehicle, he could've helped us out! I don't know how much else we could've told him. We then told him that we needed our car and that the service department needed to put it all back together so we could pick it up, to which he refused because it was nearing time for the Service department to go home. We will not ever buy another Dodge, nor will be purchase anything from this Dealer. You are treated wonderfully, if you want to buy, but after it's yours, they don't want anything to do with you.
Submitted by: Karen     feistychik69[a]yahoo.com
Number of dealership visits=3-5, Last visit date=10-17-07, Date report submitted: Oct 17 14:01:58 EDT 2007

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: November 18, 2008