Quality Chrysler - Greenwood, SC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
To whom it may concern,
I am writing about our recent experiences concerning the servicing of our Jeep Grand Cherokee. I have found your service regarding the vehicle to be very poor in quality. To bring you up to date on the experiences I have dealt with I will start with our fist visit.
The brake light lit up and we brought the car to the service dept for examination. After inspection, we were told that the rotors were bad on the brakes and that this was not covered under warranty. During the discussion the damage was blamed on my driving mannerisms. My husband explained that in the past we have purchased three other vehicles from the Dodge Corporation and each had been driven many more miles with NO damage to any of the rotors and each one was driven by me with the same mannerisms. In conclusion to this visit we understood that your corporation had guidelines to follow and was not willing to help us with the cost of this correction even though the vehicle was only a year old.
Before getting this problem corrected the dual temperature controls for the vehicles heating and air broke which resulted in another visit to the service dept. This procedure was covered under our warranty but the dash had to be completely removed to correct the problem. On May the 5th, we dropped the vehicle off and expressed that time was not a factor. We had another means of transportation so to call us only when all was corrected. On May the 17th we were notified that our car was ready to be picked up with no problems involving any of the procedures performed. After signing the release form on the vehicle and accessing it to bring it home, I noticed the ashtray was open and would not close. I went back inside and brought this to the representatives attention only to hear that he had forgotten to inform me that it had be broken during the removal of the dash and that a new ashtray had been ordered but had not come in yet. This meant that I would have to again visit the service department for yet another repair. I was then phoned that the ashtray had arrived, but upon returning to the service department it was explained to me that the wrong ashtray had been ordered and now we would have to wait again for the right one to be shipped which meant once again, ANOTHER VISIT TO THE SERVICE DEPARTMENT. Further damage from the dash being removed was a chip in the solid leather gear shift knob that I chose to live with at this point though it upset me that better care wasn't taken. My Jeep is again in the service department for the second time in a week. On August the 19th the engine light lit up. On August the 25th the vehicle was dropped off for inspection and correction of the problem. Once again, I expressed that time was not a factor just to correct the problem.
On August the 26th we were notified that the car was ready for pick up. Exactly three days after the pick up (August 29th) the engine light again lit up. I stopped by the service Department once again only to walk up to the representative who has been dealing with me to automatically announce that he bet the engine light had again lit up. He expressed that better care should have been taken when correcting the problem the first time and apologized for the repeated problem. I insisted he examine the car and fix the problem as I waited but he stated time would not allow this and he wanted to make certain it was done correctly this time. He also stated that he would do all he could to help me and he understood my aggravation.
After discussing the options we agreed that on the next day he would send someone after the car to my job and have them return it to me. I expressed to him my hours were from 8am until 2:30pm and that the repair would have to be made between that time. I have other obligations beginning at 3pm with no time to spare and he assured me this would not be a problem. The next day is now here and I phoned the representative that the vehicle was now ready for pick up and reminded him of the return time.. He again assured me all was ok. When the young man arrived I mentioned the deadline to him as well as I gave my key to him. At 1pm, I phoned the representative again to check on the situation and was forced to leave a message for the employee to phone me due to him being at lunch. I again explained the deadline to the employee that I was speaking with. The representative never phoned so I phoned him again at 2pm. He stated that the car was not ready and that he could only do so much. This in turn angered me greatly because the employee could have phoned before 2pm had there been a problem with following our agreement. He stated he could send someone after me to bring me to the service Department and I in turn reminded him of my other obligation to which he just said he was sorry. I demanded my car be delivered to me by the agreed upon time.
My husband then called the Service Department to speak with the employee who calmly told my husband the car was ready and it had been a simple fix. They had once again reset the computer in the vehicle and that my gas lid had not been on correctly. This angered me even more because I had gotten gas several times since the light had came on and took extra care to turn the gas lid even this morning as I filled up. That statement was nothing other than a lie. The above letter explains the reasons that I regret ever purchasing one new car from your business, let alone three. We have been customers to you since 1995 when we purchased our first Dodge Ram pickup truck. We later purchased a 2000 Kia Sportage, A used Dodge Durango fully loaded, and now the 2002 Jeep Grand Cherokee that was purchased at the beginning of 2003. I think it is terrible that repeated customers get treated as if they are reckless. I can think of NO justification for the representative to lie and not keep me informed as to the status of the problems with a product that you are proud enough to place your name on. I will never own another Dodge and will discourage anyone who will listen from doing so. The Jeep will soon be traded in as it is proving to be unstable and my business will be given to someone who will appreciate the business, repeatedly.
We had already spoken to a salesman at the Dodge place to do a trade but after the treatment received from the arising problems with our Jeep? You have lost what would have been your fifth sale from us. Please look into these problems and don?t allow your employees to be so manipulative to your customers. Good paying customers at that. Thank you for your time with this matter and feel free to contact me with any questions that you may have.
Discouraged, Angered, and Unsatisfied?
Mrs. Tina Cogdill
Number of dealership visits=Too many, Last visit date=8/31/04, Date report submitted: Sep 1 11:29:27 EDT 2004

Sales=Good, Service=Avoid, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Sales department Good. Service department POOR. Takes two hours to get a 15 minute oil change!!!!
ducklady    ducklady[a]inetgenesis.com
Number of dealership visits=Several, Last visit date=Feb 2004, Date report submitted: Mar 2 15:56:18 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 22, 2007