Big "O" Dodge - Greenville, SC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
the service and parts people always treat me like family! It was a nice chainge from the in
and out ways of most dealorships.they are fair and take great care of all my cars.
Submitted by: dave rosenberg
Number of dealership visits=7, Last visit date=06/06, Date report submitted: Jul 6 09:46:34 EDT 2006

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I turned my car into the dealership to get serviced around May 7th. When I was contacted to pick it up, I spoke with a woman named Vonda. She was incredibly helpful and polite and made the experience pleasant. When I got the car back, I noticed a bunch of bolts rolling around the floor of the drivers side. I went back and asked if they forgot to put the car back together and Vonda apologized, then introduced me to the service manager. He stated he was not aware of why there were bolts rolling around my floor and stated he was "blind sided" with what happened. Vonda actually took control. My carpet is ruined with grease and the protective paper was wedged under the seat. When I asked him if he wanted the paper back and he said no, but made no effort to clean up the mess. Again, Vonda took care of it. After I left the dealership, I noticed that my coolant was low and I went to Pepboys to fill it. The mechanics helped me and tried to clean my carpet at no charge. I left there and my car stalled on the road. The pepboys manager stopped and noticed that the air intake hoses were not even attached to the engine. Here's where this gets interesting.
On the highway going home, I down shifted to pass a car and my car redlined and jumped to 110mph-I have a twin turbo stealth- and I almost crashed. I pulled over, restarted the car and drove toward home. The car redlined again a few miles later when I down shifted and jumped back to 110mph. I almost crashed again weaving in and out of traffic. The friend I was with happened to be a mechanic in the Army and we noticed that a piece of rubber was stuck in the air intake and holding the throttle open. I was contacted by a representative from Big 'O' Dodge a few days later to rate the service and my experience. I let her know what happened and she said she would "relay the matter to her boss." Apparently she didn't. I would never recommend this business to anyone especially aft! er the call I got to rate the service. If they really cared, they would have attempted to rectify the experience that could have cost my life.
Generally, word of mouth is a powerful tool used in business. People look for reliable places and they talk about which ones to give their business to.
Submitted by: jon ponce
Number of dealership visits=1, Last visit date=12 may 05, Date report submitted: May 24 09:49:18 EDT 2005

Sales=Poor, Service=Excellent, bought there=Yes, scv_there=Yes,
I would like to commend June Wilson of the service staff. She listens to all I say and does not have a condescending attitude when I mention how my car is acting. I have had so many superior, unbelieving looks from service people with some of my other cars. I even called her from Illinois when the Dodge dealer there was giving me incorrect information. She helped me then. June has gone out of her way to be helpful and friendly. I feel that she will always do everything she can to make sure my car is properly serviced and taken care of.
Submitted by: Karen Schillinger      schillingerke[a]yahoo.com
Number of dealership visits=Over Ten, Last visit date=5-21-03, Date report submitted: 21 May 2003 12:38

Sales=Excellent, Service=Excellent, bought there=Yes,scv_there=Yes,
I contacted the Internet sales manager and detailed what I wanted. I'd already been to the Dodge web site and "built" my dream truck online, so I knew the MSRP (28,775). He emailed and said he would sell me a truck like that for 23,845. When I visited the next week he had to "dealer locate" one similar to it. This truck had every thing I had specified except foglights and it had the towing package, security group, and 4 wheel antilock brakes (about 1500 dollars worth of options). He still sold it to me for the same price and added the foglights at the dealership for half price. There were no dealer prep fees, no dealer locate fees, only added taxes and tags. I have since had two free oil changes (in return for a positive survey). My experience has been positive in every respect, and I am going to visit them again to buy a Hemi truck for my wife.
Submitted by: Barry Osborne        bo5558(AT)charter.net
Number of dealership visits=5, Last visit date=November 2002, Date report submitted: 08 Mar 2003 04:58

Sales=Avoid, Service=Poor,
Sept 02 Was quoted price and 0% loan for 60 mos. Stopped back to tell salesman I was returning in aprox 2-3 weeks to order truck. Specifically asked if 0% and finance papers were valid. Was told yes. Called 10-22-02 to say I was coming in to order truck to have paper work ready. Arrived in p.m. Salesman had misplaced or lost paperwork. Truck Mgr then said that there was never 0% for 60 mos. He said maybe 0% for 36 mos. Then he said no, it never was offered, his salesman must have been mistaken! All this time, salesman (using the term loosely), just sat there, saying nothing and looking very strange. When I asked a simple question (what axle differences between 2500/3500), trk mgr took me on a tour of shop. He asked three different workers-yep, three different answers. The answer was found in an employees tech notebook that my salesman and trk mgr had no knowledge of. When trk mgr tried to get me to buy, "what would it take?" I told him to call me when he "! found my paperwork and 0% offer". Switchboard operator was also very rude and short with me. Do you have any idea how much negative publicity they just bought?
Number of dealership visits=6, Last visit date=10-23-02, Date report submitted: 24 Oct 2002

Sales=Don't Know, Service=Avoid,
Service Manager said he would not work on my truck because it was modified. Modifications are as follows: Polished out valve cover and intake horn, three gauges mounted on the pillar. YEA-RIGHT! BE your own warranty station!
Date report submitted: 11 Dec 2001

Sales=Good, Service=Good,
They told me I could transfer my tag, but then I get a bill for a new tag and the county is wanting over $600 in taxes. I'm not the only one this has happened to.
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 22, 2007