Touchette Dodge - Montreal, QC

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Service at Touchette is dismal. In the past year I have had the dubious pleasure of getting maintenance performed there, and they single-handedly convinced me to never do business with them again once the lease is up and I'm not obligated to deal with them. Two experiences have soured me particularly:
1- the brakes were replaced on my vehicle, but were so worn they had to be replaced within the year. This was due to a brake fluid issue (I know because after my reg. maintenance included changing the brake fluid the problem went away). Even though the replaced brakes were guaranteed for a year, Touchette charged me for them and refused to honor the warranty, and this was after outright lying to me several times about the issue. The service dept. is just plain dishonest with customers.
2- Last regular maintenance (Nov.2005) I had two specific requests -- one body panel had to be reset slightly (long story, but I had had a similar resetting done before), and I had asked that the tires not be rotated since I had just changed to snow tires. When I picked up the car the panel was still not set properly, and on top of that Touchette had the b*lls to charge me for the tire rotation I had specified I did not want.
I tried appealing to Chrysler Canada on the first issue, but they refused to do anything about it. One thing's for sure -- I (and several people I mentioned the problem too) will not be buying Chrysler vehicles in the future -- and if by some stroke of misfortune we had to, we sure wouldn't do business with Touchette Dodge Chrysler.
Submitted by: =Some clever guy
Number of dealership visits=5, Last visit=November 2005, Date report submitted: Feb 2 11:52:20 EST 2006

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I brought my Dodge Neon to Touchette Dodge, because I was having problems with coolant not taking into my engine. I returned a couple weeks later, after Touchette had not even called me to tell me the car was repaired. Touchette said it was repaired, and I paid in full, then drove away, but then 20 minutes down the road, my engine literally set on fire because coolant was pouring out on top of it, and I had the car immediately towed back to Touchette's. At this point, Touchette denied any responsibility for not fixing my car correctly, but did return my check. However, they would not return any $$$ for the damages to the car, due to them not diagnosing the right problem. When I came to tow away my completely disabled car a month later, they forced me to pay for the wrong repairs which they made prior to the car being damaged. On top of it, I later found many parts in the car missing, STOLEN by Touchette Dodge! These parts amounted to hundreds of dollars! They denied any responsibility! Not only that, but I found out later that the car was still UNDER WARRANTY and they had told me the car was OUT OF warranty! Of course, they refused to refund anything. This is all absolutely true. Please, please avoid these people!
Submitted by: Withheld by request
Number of dealership visits=3, Last visit=14/10/04, Date report submitted: Jan 14 14:16:08 EST 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 28, 2007