Des Sources Dodge Chrysler - Dollard Des Ormeaux, QC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I brought my 2004 Grand Caravan in for a Fall Tune up. I was told I'd need my spark plugs and wires replaced. My van is at 79000 Kms. I said I wanted to wait until after the holidays. My tech adviser told me they were originals and should be replaced lest I stall in the middle of winter or have to pay $90 for a diagnostic to be told the same thing should the check engine light come on. I was also told my Sway bar bushings needed replacing on warranty as well. I agreed to have the brakes done and the tune up for a quoted price of approximately $250 after tax. When I checked my previous bills to see how often the sway bar bushings had been replaced (4 times in as many years) I also noticed that my spark plugs and wiring had been changed at 27000 kms on a service bulletin in January of 2006.

Their 'recommendation' to change my spark plugs was made purely on assumption that I had original 4 year old plugs and not on any diagnostic fact. I would have paid $400+ unnecessarily if I had agreed to have them replaced out of fear of stalling. They also attempted to charge me for an alignment that was necessary due to a suspension job that was also done on warranty. I refused to pay for the alignment but my $250 estimate still came out to $350 and had I paid the alignment and had my plugs done, I'd have spent close to $600 more!

I was told their mechanic suggested the replacement on assumption of age of plugs and that the tech adviser doesn't see history on his computer screen in detail. That's just plain unacceptable to me. I spoke with the Service Manager and got lots of excuses and 'reasons'.

I will never go back to Dodge Des Sources because I can't put my trust in them to put their customer's satisfaction above the bottom line. I had every servicing done with them for 4 years and I would have thought they'd reward my loyalty with honesty and integrity.
Submitted by: Madeleine Reber        mady142[a]sympatico.ca
Number of dealership visits=12, Last visit date=03/12/08, Date report submitted: Dec 6 14:54:51 EST 2008

Sales=Don't Know, Service=Fair, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Went in the first time to change the front disc...........warranty..........one week later the abs light goes on. 2 hours and $250.00 ....repaired short under the battery........that was the answer.......1 week later the air-bag light is on now.........
Submitted by: Withheld by request
Number of dealership visits=many, Last visit date=January 2003, Date report submitted: Nov 15 15:32:25 EST 2006

Sales=Good, Service=Excellent, Bought a 1999 Grand Caravan April 16,2002.Had air conditioning problems,also ABS problems,driver's side sliding door noise. Service Department agent(Benoit Marchand) bent over backwards to help. Everything repaired to my satisfaction.Very happy with the service from this dealer.It's my second Caravan I bought from this dealer but certainly not my last.
Date report submitted: 22 Apr 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 26, 2009