Reinhart Chrysler Dodge of the Poconos - Stroudsburg, PA

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Chrysler Dodge Of The Poconos, Stroudsburg, PA?

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I had the head gasket on my 2001 caravan replaced there. A repair that should have taken 3 days, including ordering parts took 9 days. The service manager lied about the repair, he informed me that AFTER his mechanics had replaced the head gasket, they found the water pump was defective (should have been done before head gasket was replaced). They then replaced water pump, and informed to pick up van, after arriving at service dep't was informed that van didn't start because silicone used to seal the engine had been sucked into valve. Was then informed that the original newly installed head gasket was defective and that another one had to be installed. After the new head gasket was installed and driving home oil light came on, van taken to mechanic and found oil had never been changed. GM offered to replace engine, even flatbedded van back to Pa. and still has it and refuses to do any work.
Submitted by: michael chiaia
Number of dealership visits=1 too many, Last visit date: August 22, 2008, Date report submitted: Oct 1 11:25:03 EDT 2008

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I would consider buying a Chrysler/Dodge product again, just never from Reinhart Chrysler Dodge of the Poconos. You may get a fair deal, upon purchase. The whole after ownership experience was the worst. Service manager was a joke.
3.3L engine blown at 140K; transmission blown at 90K. Rebuilt motor, done at RC/D of the P, was a 6K disaster - where the engine never ran correctly.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date: 7/2005, Date report submitted: Apr 4 00:39:51 EDT 2008

Sales=Don't Know, Service=Poor, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Most recent experience was having to wait two days for an oil change, transmission service and fuel filter. I set an appointment aprox. 10 days before, made arrangements to drop if off the night before so it was there waiting. I also asked to check a noise in the front left wheel on hard left turn, some how the tech was asked to check a brake noise. Upon getting home and inspecting my truck I found a red rag inside the engine compartment. This should not surprise me since about a year ago while getting my dakota serviced the tech opened my door while on the lift and hit a ceiling light, then upon completion ran over the exhaust hose while backing out of the garage. (this was visible because the waiting room was in the service while front under construction. A few small episodes such as oil on hood, and/or steering wheel or console on different occasions.
Love my truck, hate my service
Submitted by: =unhappy
Number of dealership visits=numerous, Last visit date: 7-9-05, Date report submitted: Jul 9 18:55:33 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Fantastic place to buy/ and have service done.
Only will buy my Trucks/ Cars from Dodge, Best damn products on the market.
Submitted by: Joe Covel          joe.covel [a] unitedenvelope.com
Number of dealership visits=5, Last visit date: 2-4-05, Date report submitted: Apr 8 04:24:03 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have a 1999 Dodge Ram 2500 4 x 4 with 130,000 miles. I service vehicle regularly. Oil changes every 2000 miles or so. Recently had service on my intake pan gasket. They properly performed a timing chain slack test. They found also a leaky thermostat. Changed pcv valve. Any problems, sounds I have looked at pronto. I would recommend this dealership and so far Thank God Rinehart has done a great job. They have come a long way. Bill and Ken and Shawn and Antonio are all professional mechanics who I would trust anytime with my truck. Phil my service advisor is fantastic and keeps his customers informed whenever there is information concerning servicing. Thank you Phil, Todd, and everyone there for making my experience a satisfying one.
If ever I were to buy another vehicle I would go there. If you regularly service your vehicle it should last a life time.
Submitted by: Stephen Diamond
Number of dealership visits=10, Last visit date: 11/17/04, Date report submitted: Nov 18 06:03:54 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 26, 2009