Anthony D'Ambrosio Dodge - Elverson, PA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I wanted to post here to let people know that they should be careful when posting bad comments on a message board. First off make sure you have the right dealership. With all of the D'Ambrosio stores I know this can be confusing. The one posting listed Anthony D'Ambrosio of Elverson as having a salesmen by the name of Bruce Schmoyer. We have never employed someone by that name. I'm assuming it must be from one of Jeff D'Ambrosio's stores (It was, and I moved it to the correct dealership - Dave F). Make sure you know what dealerships you are bad mouthing before posting. We take great pride in the excellent service we provide.
Submitted by: Denise D'Ambrosio
Number of dealership visits=millions, Last visit date=june 2, 2004, Date report submitted: Jun 2 12:26:34 EDT 2004

Sales=Don't Know, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
They like to give the run around, lots of small talk and if your a woman FORGET IT..They sold a car out from underneath me to someone who had more down money then I did..I overheard a convo with one salesman to another customer, encouraging her to put more money down on the car then I did, As I was leaving I seen the woman and her husband in the lot and asked what car she was interested in, and when I found out I told her I was interested in the same car..she informed me she knew this already because her sales person told her what I was putting down as a down payment and that she should put down more then I did if she really wanted the car!!!!! (We were both financing the balance) This was on a Friday night, I filled out the paper work for financing and was told I would be notified on Monday if I was accepted, I called Monday, Tuesday and then on Wednesday I finally went to the dealership and was told the car was sold that night (Friday)!!!! The very least they could have done was call and tell me instead of leaving me hanging the way they did !
Do not think all women are push overs.. When you treat us like idiots, we take our business elsewhere!!!
Number of dealership visits=4, Last visit date=Jan. 2004, Date report submitted: Feb 18 12:40:21 EST 2004

Sales=Poor, Service=Avoid,
Letter send - No reply. Sold vehicle. Attempt to buy new vehicle. Over priced & assured it was a good deal. Went to another dealer.
Number of dealership visits=10+, Last visit date=Nov 2003, Date report submitted: 08 Dec 2002

Sales=Good, Service=Good,
Pretty straight shooting dealer, always tries to help out. Definitely would return again.
Number of dealership visits=10+, Last visit date=11/21/02, Date report submitted: 21 Nov 2002

Sales=Avoid, Service=Poor,
My salesman had no knowledge of the truck he was selling me, I found it quite disturbing that I knew more about the truck than he did. I think he took it for granted that I was 19 years old and purchasing a $36,000 truck, and decided to make some harsh remarks behind my back, which I actually heard. I was lied to about my delivery date and status of my order on several occasions. Don't even mention the service dept. Because of them, I choose to be "MY OWN WARRANTY STATION".  My salesman was fired after Daimler Chrysler read my complaint form after getting my new truck. Apparently my salesman was informed of who complained about the bad service and he decided to call me at home and make threats. I immediately went down and openly made my point about the salesman calling me at home. Very bad experience and would not even recommend my worst enemy going there for service/repairs.
Date report submitted: 18 Nov 2001

provides some of  the best service I've seen at a dealership. Every department, be it parts, service, or sales, is quick and competent.

Sales=Don't Know, Service=Avoid,
I bought 2001 had about 4,000 I had a throttle body gasket go into the plates which stuck wot. I made it home, a little nervous, by keying on and off and neutral. They fixed it at my expense. They said someone could have taken air cleaner off. I told them never to my knowledge. I believe it happened at the factory or somewhere else as the only thing that was performed was an oil change by me. I called Chrysler customer service only to get more psss they would not give me the warranty manager over this dealer. But!!! the dealer did give his name. I then called Chrysler and dialed a wrong ext # and they then gave me the operator. I stated that I wanted to talk to this person, she then looked it up in her directory and presto, the warranty manager in Philadelphia. I called him, still to no avail. I told him that I will report this to the national traffic safety admin. He stated to go ahead. I said the next thing is court. It will cost Chrysler a lot more in recall then to honor your own warranty. More to come.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007