Kendall Auto Center - Cottage Grove, OR

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I own a 2000 Dodge ram 1500, that had a strange problem with the transmission freewheeling when it had sat for a long period of time. The dealership was near my work and I needed the vehicle checked out before a long trip. They took it in said they would get a tech on it, and asked if I would like it washed before I picked it up. After work I came back to find a dirty-un-washed truck and a $105 bill waiting for me. I was told they "looked" at the truck and didn't know what was wrong with it, they would need to pull the transmission out and tear it apart to find out what was wrong
with it and that would be $350 just to start. I asked them what they did when they "looked" at it and they said they drove it around the lot and checked the fluid! They never hooked up a single diagnostic tool to the diag. port, never did a thing and wanted me to give them $105 for nothing! Needless
to say I complained to their cust serv dept, got my money back and took it to a different mechanic I could trust who ran a diag on it and found out it was a simple anti-drainback valve malfunction not a complete transmission rebuild/replacement!
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=9-10-07, Date report submitted: Dec 16 16:30:43 EST 2007

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: Ray Enos     renos1[a]hotmail.com
Number of dealership visits=1, Last visit date=4-30-06, Date report submitted: May 21 14:45:28 EDT 2006

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Great place to do business. No high pressure and straight foreword without the games of Lithia in Eugene. Didn't take my keys and refuse to give them back until I said yes to their deal. Excellent service department who got it right 0n the first attempt. An example for other Dodge dealerships to follow.
Number of dealership visits=3, Last visit date=5-31-03, Date report submitted: 11 Jun 2003 12:17

Sales=Don't Know, Service=Avoid, Had low power, low boost and high EGT. Dealer claimed it was the lift pump (which should have been under warranty. Since I had a VA Box installed they called DC and had them void my warranty and charged me $600.00 for the lift pump. That didn't solve the problem so they sent me to Cummins NW who found a pack rat had made a nest in the filter box. They charged me an additional $300.00 for the diagnosis Kendall couldn't do. I would never buy or have a vehicle serviced there again. I would rather be towed 500 miles to a non- five star dealership!
Date report submitted: 09 Apr 2002

Sales=Excellent, Service=Don't Know, Israel Rothman does their Internet sales. Honest man, will place an order with no contract or deposit required. Answers email questions within 24 hrs. Would go out of my way to do business with him again. So far this has been the best new vehicle buying experience I've had. No high pressure sales. You tell them what you want and they give it to you with a smile

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: June 24, 2009