Lakehead Motors - Thunder Bay, ON

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
On April 11, 2005 I had a scheduled oil change on my SX 2.0. My appointment was booked for 1:30 p.m. and because i was unable to make my own pick-up arrangements I arrived at the dealership 1 1/2 hours prior to my appointment. When I arrived I asked about shuttle availability and was looked at like I had the plague, and then was told it would be about a 30 minute wait, which fit into my schedule as I didn't need to be back to school(I am a college student) until 1p.m. I was told to wait in the waiting area, when I asked how to know when the shuttle driver would be back I was
told "they look into the waiting area to see if anyone needs a ride" after waiting for about 50 minutes I left the dealership to cross the street for lunch when I got back about 40 mins later I noticed that my car was parked in a different place so I went in to pay assuming that it had been finished. When I walked in as I approached the desk they said "may I help you" and I responded yes I am here to pay for my service, during payment process I asked if the shuttle driver had yet returned because after to close to an hour of waiting I had given up and left and the response offered to me was "huh?? yah he has come and go a couple of times -why??" When I explained what happened the sales associate just stopped making eye contact with me and never spoke another word for the rest of the transaction. I truly hope this is a medium that addresses the problem of bad customer service and not just a sounding board.
While a few dealerships have made arrangements to use this board to address problems, for most of them I have no contact information and this is just a sounding board.  Dave
Submitted by: Melissa Rowat      mwrowat[a]msn.com
Number of dealership visits=2, Last visit date=April 11, 2005, Date report submitted: Apr 11 14:11:54 EDT 2005

Sales=Excellent, Service=Fair, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
the service department is awesome, especially joe. He is the guy to deal with if you want anything done quickly
Submitted by: Jon         mooseman[a]shaw.ca
Number of dealership visits=12, Last visit date=Feb 8/05, Date report submitted: Mar 26 23:04:08 EST 2005

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
We bought a Ram 1500 4X4 from them, and almost instantly, any concern was our imagination. When the heater stopped working at -40C we were told there was nothing wrong. After 7 return trips they finally decided to fix it, might have something to do with the email I sent to Dodge Customer Service. The manager was nice after that. The cruise control took a few days to fix, they couldn't reprogram it. The whining noise in the engine compartment when its cold out has not been addressed, maybe this winter. Weather stripping allowed snow and rain to pack up in the door hinges,thins was 2 days after buying the truck, we were told that we needed mud flaps, never put them on but a year later they replaced weather stripping. Any parts took from 2 days to six weeks to get, fan motor was the worst and was in the middle of winter. Truck froze up once had it towed to dealer on weekend, by customer service, on Monday service dude called and demanded we explain why the truck was left and then told us there was nothing wrong, I told him we were not returning rental until it was fixed. They kept it for almost 2 weeks.
Submitted by: =Gord Adams     gord_A[a]hotmail.com
Number of dealership visits=15+, Last visit date=April 2004, Date report submitted: Sep 25 07:29:51 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
8% Markup over MSRP on all parts due to monopoly in Thunder Bay. Every other dealership telephoned for identical parts gave 20% reduction below MSRP. Service department unsure how to repair DaimlerChrysler vehicles. Eventually had vehicle repaired at a non DaimlerChrysler dealership for less than one third the price. Vehicle always returned in dirtier condition. Had exposed screws in the cab as mechanic had forgotten to reassemble inner console.
Number of dealership visits=10, Last visit date=January 20, 2004, Date report submitted: Feb 2 23:13:25 EST 2004

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Cannot deal with them. Up the prices by 13,000 on an already outrageous price. No dealing what so ever!!!!!
Number of dealership visits=1, Last visit date=2003, Date report submitted: Oct 2 22:31:12 EDT 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007