Johnny Roberts Motors - Altus, OK

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I have went to this dealership multiple times to get service or parts, and they have tried to charge outrageous prices for the parts and labour. I had my rear pinion seal go out on my truck, and without even taking the vehicle into a bay and looking at it, they stated I would either
need a whole new axle or complete new internal parts of the diff, and wanted to charge over $2500 for all the parts and labour either way. Another shop in town actually opened the diff up and I just needed new seals and bearing, it was about $300 in parts and labour.

They also voided my whole trucks warranty without giving me notification for it at all, so when I went back to get something looked at they charged me an hours worth of labour, and then decided to tell me my warranty had been completely voided months ago.

Stay away from these crooks as far as you can. They know they are the only Dodge dealer within 60 miles, so they are taking everyone for everything they can.
Submitted by: Jeremy Leesmann         leesmann[a]ktsoftware.net
Number of dealership visits=4, Last visit date=NA, Date report submitted: Feb 9 00:08:06 EST 2008

Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The service department is very poor. My husband has taken his vehicle into the service department twice in the last week because he was having problems getting it to start. He drives a 2003 Cummins Diesel 4-wheel drive, the service department told him that they could not find anything wrong, they said to run some injector cleaner through it and it should be fine. Wrong !!! Saturday morning February 26, 2005 it would turn over but not start at all. My husband then went down to Johnny Roberts and visited with the service manager, he seemed to be very disinterested in what my husband had to say. He said to call a roadside assistance and have it towed down there, but he didn't have a tech to work on it so he did not know when they would be able to get to it. We have our own business and this vehicle is how we make a living. If it is not running then we are not making any money. The service manager was not very concerned in helping us. We then called Cummins in Weatherford, Oklahoma and spoke with Chad Cummins, he said if we could get the vehicle to his dealership he would in return give my husband a pickup to drive and fix our vehicle. The transmission on this vehicle is still under warranty. I feel like any Dodge Dealership should be willing and able to work on this type of pickup. Our plans were to buy both of our next vehicles through the Johnny Roberts dealership, but since they took such a disinterest in helping us, we in return will probably drive out of our way to the Cummins dealership in Weatherford, Oklahoma and buy our next vehicles. My husband & I both have a Dodge pickup on is a 2004 4-wheeler drive Hemi & my husbands is a 2003 3/4 ton 4-wheel drive diesel. We purchased the 2004 through this dealership.
Submitted by: Gaila Harrison           bugman69[a]sbcglobal.net
Number of dealership visits=2 or 3 times, Last visit date=2-28-2005, Date report submitted: Feb 28 18:01:33 EST 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009