Progressive Dodge - Massillon, OH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Had my new dodge ram 5.7 hemi in three times for a MIL light staying on was told they had to order a cat and it would take two weeks. As of 11-11-05 I was told it was ok to drive until part comes in I am presently waiting.
Submitted by: Ricky Casto        rck8142[a]aol.com
Number of dealership visits=3, Last visit date=11-10-05, Date report submitted: Nov 11 20:30:19 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, Buy_DaimlerChrysler_again=Yes,
I have bought 4 new cars and one used car from progressive dodge in the past 14 months and have never been treated better anywhere!! My last car was from a ford dealer in Hartville and it was a nightmare in service and sales! Hats off to progressive dodge! Some one finally got the way to do business right!!! They will always be my dealer!! I even got a free loaner from service when my car needed a repair!!!
Submitted by: Withheld by request
Number of dealership visits=5, Last visit date=10/10/2004, Date report submitted: Nov 19 15:04:14 EST 2004

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I thought my 1994 Ram 1500 was not shifting out of first gear at the proper time. I called the dealership and asked if they could look at it. The service manager told me to bring it in the next day (Tuesday) and they would look at it. I had it there at 8 A.M. and waited for their call. At 4 P.M. I called and the service manager stated they would not be able to look at it until Wednesday. Wednesday at 1 P.M. I called to see if they had done anything yet. The service manager stated they had driven it and found the transmission linkage needed freed up and they suggested a powerflush of the transmission. He stated the cost for this would be about $450. I gave the go ahead and he stated he would call me when it was ready. At 5 P.M. he called and stated the transmission was shot and needed rebuilt. He stated he could rebuild it for $1800 or put in a Chrysler rebuilt transmission for $2800. I asked if the pan had been pulled and he said yes and there were some particles of foreign matter in the bottom of the pan. I told him I wanted to check around and would get back to him. The next morning (Thursday) 9 A.M., I called and told him to rebuild it. He stated he would have to get a parts list and give me a better price. I called back at 3 P.M. and he stated he still had not got a price list ready. On Friday he called and gave me a price of $2300. I asked what happened to the $1800 price and he stated that was just a rough estimate. I told him I would come down and pick up the vehicle. I got in the vehicle and could hear a strange noise but decided to take it home anyway. About a block from the dealership, I lost the transmission. It was just like putting it in neutral. I called a tow truck and had it towed my home. I then found a reputable transmission repair service who told me that only 1st gear needed repaired plus the torque converter needed replaced. He did this work for $1156. He further stated the pan had not recently been off this transmission! I have had a Chrysler vehicle in my family since 1976 but I am afraid I will never have another.
Submitted by: Delmer Knight      drkni[a]sssnet.com
Number of dealership visits=Some (Mostly for recalls), Last visit date=June 2004, Date report submitted: Aug 18 10:47:21 EDT 2004

Sales=Fair, Service=Fair, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Dropped car off on a Saturday-on Monday they told me they'd have my car for me that day. Then called and said couldn't get report so it had to wait 'till Tuesday. Then too late in day to get available part so it wasn't done 'till Wednesday. Did not return calls during this time. My main complaint is against the roadside assistance who had me towed to a dealership that did not have available service on Saturday. What help is that when you are out of town??? That dealership (Weekley Chrysler Products) was kind enough to have someone on their skeleton crew look at it but was unable to fix the problem that day. I have had more problems with this car 2002 Stratus they I care to think about!!
Number of dealership visits=too many, Last visit date=6-23-2004, Date report submitted: Jun 23 16:09:01 EDT 2004

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
Bought truck on a Saturday. It had a blown fuse and burned out tail light. Dropped truck off Monday morning to be take care of and once-overed. I picked it up after work Monday in the dark. Tuesday in the daylight I noticed the paint on the hood was blistered. It looked as if brake fluid or some other caustic material had been dripped all over the hood and ate the paint completely off. I called and took the truck back only to get the runaround and told it's my problem now. I ended up having to make a comp claim on my insurance.
(FWIW: My family lived south of the Canton/Massilon area back in the 60's/70's, and we had several vehicles sustain similar damage. All of our damage appeared to have been caused by tank trucks leaking some type of industrial chemical in the Canton I77 corridor. - Dave F.)
Number of dealership visits=2, Last visit date=3/2002, Date report submitted: 21 Jul 2003 23:38

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007