Al Spitzer Dodge Wooster Rd - Akron, OH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
After engine found to be Blown after only 83,000 miles in 4 years and it was found to be no fault of mine. After talking with the cooperation it was determined that I needed a new engine. after my oil change records were checked ,it was told to me that the cooperation had agreed to pay half of the repair of a new engine which was quote as 5,900 although there is no evidence shown what the cooperation paid. I decided to trust Al Spitzer service to do the repair which took approx. two months. After the repair was done after driving the car for two months it broke down again which seem to be the same problem as before.car was returned to service, I went inquire if the repair was done after after three weeks, service manager had not realize that the truck had remained there and nothing had been done at all. Manager then said he would get on it right away I returned two days later manager state he had put special oil in it advised me to drive it a while drove home. returned to service the problem remained. manager advised again just drive more. unfortunately nothing has changed. returned truck to service without any diagnostic check manager then decides admits to not putting in a new engine and using old parts on this short block. I have paid 2,000 dollars to have my truck repaired and I have been failed and treated as to this day unfairly with service saying that there is something else wrong with the engine which will require about 1,000 more for the repair. I don't believe that my truck was repaired at all, ask that these people fix my truck. and am prepared to go to court to defend my rights.
I have been treated unfairly and don't believe these mechanics know what they are doing
Submitted by: Doris Robins
Number of dealership visits=3, Last visit date=7/24/2008, Date report submitted: Aug 14 11:28:22 EDT 2008

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 25, 2009