Roger Burdick Dodge - Cicero, NY

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid, bought there=No, scv_there=Yes,
Had them replace brake rotors under warranty at approx 15,000 miles in 2002. In Spring 2003 they warped again, and I replaced myself. Could not get one of the brake caliper pins out because it was stripped. Showed it to Roger Burdick Dodge and they would not replace the caliper nor the pin because there is a "chance I could have taken it somewhere else to have serviced" !?!?!?
Michael Rask
Number of dealership visits=6, Last visit date=5/1/2003, Date report submitted: 23 Jul 2003 16:55

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
Sales guy took me out in 5 different truck reviewed all the different option no pressure to sell me. 2 hrs after driving truck off lot it was back with smoked turbo. Once that was fixed, and I was driving it again I came back next day and asked about a vibration. They knew about it and just did not fix it. They had the truck for more than 30 day to insure the lemon law kicked in. Also got Chrysler to say it normal for a truck to vibrate to get out of working on it. I have gone to other dealers in my area they will not do warranty work since they want to trade with Burdick. They did test the truck and agree it not right, one even thought they know how to solve the problem. The Chrysler Customer service assume that the Burdick is right.
Tim O'Brien      tobrien(at)tobe.com
Number of dealership visits=6, Last visit date=5/10/03, Date report submitted: 31 May 2003 09:50

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 29, 2007