Peter Koch Dodge - Seneca Falls, NY

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
Sold me a van 2 months later breaks were gone........ got new ones put on they didn't replace break pads bad job..2nds they sent out advertise saying they would be there Sat June 28 10am - 5pm they were not there at 4:00 poor advertisement.
Susan Butler       suejonbutler<at>yahoo.com
Number of dealership visits=2, Last visit date=Saturday June 28, Date report submitted: 30 Jun 2003 12:10

Sales=Good, Service=Poor
Got a good deal. Realized a week later however, no spare. Called 'em. They gave me a spare. Two weeks later I notice a tear in rear pass. sidewall. Go to put on spare, it's the wrong size. Call 'em again. They give me another spare (right size), but I must have ripped the tire so they wont replace that. Three weeks later I get a copy of my trade in's title. Call 'em. "keep it,your copy". Two weeks later they call me."have you seen the title. ""yes." "Why didn't you call? "I did" Could you bring it over?" "I live an hour away." "You have no legal right to this title" Then come and get it or I'll mail it." They came and got it.
Date report submitted: NA

Sales=Good, Service=Poor,
I was impressed with my initial contact with the sales dept. They seemed friendly and eager to help. They even sent for a truck out of my state. (Although they did not tell me that they intended to drive it back - I was under the impression that it was going to be put on a rollback truck.) This is where my experience takes a slight turn. Not only was my vehicle delivered with several hundred miles but it also had a blown up transmission(5 speed manual). Apparently a seal had been improperly installed and the oil pumped out when the truck reached highway speeds. The truck was unable to be delivered on time. For this I was granted free oil changes for 1 year, (nice gesture). I was also told the truck would be buffed before I picked it up and it was not. After finally receiving and driving the truck only a hundred miles or so, I became aware of a serious problem. The second transmission was suffering the same problem as the first - pumping out oil at an alarming rate. Oil came out of the top of the transmission and landed on the exhaust pipe creating an enormous smoke cloud behind the truck. I returned it to the dealer to have the seal repaired. It was fine for a few thousand miles and I went away for an extended weekend. When on my way home the seal blew again. I notified the dealer after a rough ride home that I thought that the transmission blew up again. They informed me I would have to get the truck to the shop or they could not help me. I informed them I did not feel it was safe to drive. I was told I either had to tow it or drive it or they could not help me. Needless to say, I got it to them for it's third transmission with less than three thousand miles. At twelve thousand miles it had to have new front shocks. At about twenty eight thousand it needed a new catalytic converter as the weld broke. A new transfer case at thirty eight thousand and new inner and outer pinion bearings in the rear end as well as having the transfer case and transmission seals replaced. Buyer beware! I would like to say in closing, I fault Chrysler Corporation more than I do the dealer although I feel the dealer could have done more to alleviate the problems I experienced.

Sales=Poor, Service=Avoid,
I live in Seneca Falls, and let me just tell you that Koch isn't a good businessman, and the dealership has been known to have a lot of "faulty" vehicles, that are brought in and out of the shop all the time.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 29, 2007