Irondequoit Dodge - Rochester, NY

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Were should I start. We bought a 2001 Dodge Ram 1500. We were quoted a price with a trade in vehicle. After several meetings my husband was "pressured" to buy. Then we found out that the bank would not take our trade in and our salesman advised that we turn the Blazer over to the bank and start over with the Dodge. No matter how you look at it, it is a repossession. Of course we sold the Blazer. The payment without the trade went up, how that happened who knows. Then we were told that we would have to put 1900.00 down on the truck. We were also told that it was a loan for the deposit and we would have sixty days to pay off the down payment. The truck was delivered and that night we heard a knocking noise under the hood. Within 2 days we had into the service department. They said all was ok and it was just noisy lifters. We took it to another dealership and found out it was the entire lower half of the engine that needed to be replaced. It was covered under warranty. But we were without the truck for almost a month. Then we got the truck back and within 3 days the truck would not go into reverse. We then found out that the reverse was gone in the truck and had to have the transmission rebuilt and without for another week. Then I started to get collection calls on the deposit. It seems they took my check (which I was told was a loan) and turned it into the bank. We made an appointment to speak with the dealership. We were told they would do nothing. All the work was covered under warranty and the deposit was part of the deal. We were told they were sorry but the salesman must have not understood that the deposit needed to be paid for at time of delivery. According to them they used to work with a company that did loans. We have spoke with many people at the dealership. They all blame each other and no one is willing to help. I will never buy a vehicle from them or have any vehicle serviced there. I hope you read this and never go to Irondequoit Dodge.
Number of dealership visits=1, Last visit date=08 Dec 03, Date Report Submitted: Feb 10 10:46:20 EST 2004

Sales=Avoid, Service=Don't Know,
we were about to purchase a 2002 caravan from them and they were so pushy and misleading. They tried to push us into something we did not want and then told us that b/c of our credit we could only qualify for certain types of vehicles that we were not interested in. however when they found out that several other dealers approved us for what we wanted they quickly changed tactics and tried to force us to buy from them. When we told them we believed we were going to wait awhile and think things through, they became very nasty and rude with us. Then had the nerve to call and still try to push the deal. Horrible.
Number of dealership visits=5, Last visit date=Feb 2002, Date Report Submitted: 07 Oct 2002

Sales=Good, Service=Avoid,
I have a 1999 Dodge Grand Caravan, In 2002, the transmission has gone bad and the engine is on it's 3rd trip (all lifters have been replaced???? now it needs oil about every 500 miles and they speak to me as if it is my fault) Is this a LEMON or Service Dept not doing their job?
Date Report Submitted:  08 Aug 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 29, 2007