Towbin Dodge - Henderson (Las Vegas), NV

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Don't Know, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The parts manager is an idiot. Fixed ops guy named Oscar Palma tried to fix the situation he's a moron too. After buying (prepaid) the wrong part. I went back 5 more times to retain the right part. After the 5th trip I demanded my money back. I was told they needed to send me a refund check...I’m still waiting for that check 5 weeks later. Lawsuit coming!!!!!!!
I bought the part from a dealer in San Jose CA. The next day. it was correct and at half the price. This dealer is the worst and I mean worst dodge dealer I ever dealt with.
Submitted by: JAY MAYES
Number of dealership visits=6, Last visit date=5/28/08, Date report submitted: Jun 12 11:02:07 EDT 2008

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought a used Kia Sedona Van that had been through there 121 point inspection. As soon as I drove the vehicle 10 miles away the "check engine light" came on. Next I found out the air conditioner didn't work and the engine was making noise. I made 3 service appointment and drove over 250 miles round trip each visit to have them keep me there all day and do nothing to the van. These people are the most rude and unprofessional group I have ever seen in my life. Curtis in Service was a lying jerk and Frank is sales was as evil a person as I ever want to meet. They finally allowed me to return the van but kept $800. of my money. I couldn't sell the van in that condition but Tobin Dodge sure thought that is was OK for them to. Out of 50 phone calls to the dealership they maybe returned 5 calls. What a joke!!! You couldn't give me that dealership its to satanic. How they became a 5 star dealer must be Daddy's money!
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=03-14-08, Date report submitted: May 3 00:45:59 EDT 2008

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I did not use caps on towbins name because this dealership dose not warrant the respect of caps on his name. They will lie to get you in. I called to find a car in my price range. The sells lady said sure we have a nice wide range of cars in that price range. I drove 20 miles across
town. They had one car and said they don't have a title for it so they cant sell it. But we can get you into this other car that was three times the price I wanted to pay. I have five people in my family that I know will never go there. I am in in the casino biz and if anyone that I know is looking
for a car, I will never talk good about towbin Dodge.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=NA, Date report submitted: Dec 18 11:02:45 EST 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I went to buy a car at Towbin Dodge after watching the show. Actually I went also because of the great deals that they seemed to have in the weekly flier. The first time I contacted them was emailing a salesman on a 2003 Honda Accord listed online. I got nowhere fast after getting email after email from the salesman about other cars I was not interested in. I told him all I wanted was the price and finally called only to find out the car never existed, supposedly it was posted online by accident. So when I had a free day I went down to look at some used cars in person.
They were there as soon as I opened my door. After again not finding cars that where in their flier they tried to push some new cars on me. The "bait and switch" alarms went off in my head and I left. The two things I didn't like is
1. At first I only wanted to find the price of a car and they responded with nothing but deals and more deals of cars that I was not interested in. I finally had to block their email address.
2. They don't have the used cars they advertise in the flier. This is a classic bait and switch and I don't know how they keep getting away with it.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=08/01/2007, Date report submitted: Nov 4 01:13:45 EDT 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
This company said that they could help my brother-in-law with a truck, but because his credit was not that good he needed a co-signer. I applied to be a co-signer with the help of the sales person that was helping him, but because I have recently purchased a new truck myself they couldn't approve him. Now I am receiving phone calls from more than four (at this moment) different sales people. Each time I have told them that I am not interested, but they keep calling and as far as I am concerned harassing me for a truck that they know I cannot nor did I want in the first place.
I am upset and will be filing against this company for the harassing phone calls and I feel that they even may be discriminating against my brother-in-law who is a double below the knee amputee. Everyone I know that as dealt with this company has nothing good to say about them or their sales people and I feel that if they were not on Television that this company would not be doing the business that is says it does.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=03/21/2007, Date report submitted: Mar 21 18:02:15 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My 2004 Dodge Diesel had an intermittent fuel leak from the little block device bolted to the back of the fuel filter housing firewall side. I am a back yard and mechanic fairly confident in my abilities. The service tech didn't want me to show him where the leak was coming from he just said they would find it and not to worry.
I told him that I had changed the fuel filter and O-ring the week before and it still leaked but not from the fuel filters cap, but from the black box bolted to the back of it. I asked what the black box was because that was what is leaking, no one knew!
A day later I get a call and they tell me it was a bad o-ring on the fuel filter cap and the existing one looked like the original. I told them it was only a week old and that was not where the leak was coming from. They insisted it is fixed, so I paid $130 for a fuel filter and O-ring.
Since the problem is intermittent I won't know until it happens again. I was promised it that wasn't the problem they would take care of me, but I have my doubts.
Submitted by: boedigheimer[a]cox.net
Number of dealership visits=1, Last visit date=10/12/06, Date report submitted: Oct 12 13:13:15 EDT 2006

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
Me and my girlfriend went to this dealership because of the commercials and them being #1 in the nation. We figured that we would get the best deal with these people. We were so wrong. It was insane how bad we were treated. All they do is lie and try to get you into a payment that is ridiculous and tell you how you can make it work. I had to fight just to get the price down, then we go back into finance and they try and sell me a warranty for $3,000. I looked online and you can buy the same warranty for $1000. I bought the car a month ago and they still haven't paid my car off (That I traded in). I am still dealing with these people and had a horrible experience. Don't believe the hype of this place or the stupid reality show. It is all a bunch of BULLS**T.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=The last month, Date report submitted: Jul 14 17:44:48 EDT 2006

Sales=Poor, Service=Don't Know, Parts=Poor, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Towbin has a bad problem of parking cars that they are selling in the handicapped parking places. When you tell them to move them, the song and dance is that it is private property and the american disabilities act does not apply. You can't park your vehicle without having somebody hanging on the door. Pushy, does not know how to sell regular trucks, every one on the floor has been towbin specialed, try to sell me a truck that was broke for parts in the back lot, cannot keep track of inventory. Really a bad example of Dodge. I wonder how they got the five star rating from Chrysler corporation. Also parts is misinformed or clueless about the dodge line.
Submitted by: =raven
Number of dealership visits=4, Last visit date=1 mar 2006, Date report submitted: Mar 3 15:19:06 EST 2006

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes
I was very unhappy with the services here. My aunt and uncle had bought me a car from this dealership because we always saw their funny commercials and saw in the news paper their great deals. The car I was originally going to purchase was a jetta. But as soon as bryan, my sales person, turned on the vehicle is sounded as if something was wrong with the transmission. And he still insisted that I test drive the vehicle. Right away I told him I was unhappy with how the vehicle sounded and explained to him, the sound of the car sounds as if I was to buy the vehicle it would brake down, down the street barely driving it off the lot. I asked to seek another. I did so. I came across a car I have always wanted, 2 door honda civic. Bryan saw that I was looking as this car. He asked if I would like to test drive this car but I explained to him I couldn't because of insurance, and how a two door is considered a sports car. He told me his nephew bought a two door civic because it was compact and the smaller the vehicle the better rate he got for his insurance. I told my aunt and uncle, they were both surprise to hear about what Bryan had said to me, and were willing to get the honda for me. He said it would only take 30 minutes the longest 45 minutes for all the paper work to be done. He lied we were in the middle of the paper work and it took over an hour. As we finished the paper work in the front, we went to finance and that's when we met atia. He seemed really nice but didn't explain a lot to us. His paper work took an hour and a half. And oddly he only explained some of the paper work my aunt had to sign, and the ones she had questioned about he said it was just like the one we signed before but "there copy". She signed what she was asked to. We were finally all done. We got home and noticed a dent on the left side door, but it wasn't nothing we couldn't fix. We thought why should we make it a big deal then it should be. Other than that dent everything was going great, then not even a week later, after she bought my car, my gears were not going into place. She contacted them and spoke to atia, he stated that we did not get a warranty with tobin dodge, and my car was a 2004 and how we still have a warranty with the actual dealership honda. My aunt told him not even a week ago we purchased the car, and they should take a look at it regardless because we bought it from them. He said they couldn't do anything about it cause it's not a dodge vehicle, so it's not their responsibility. Than my aunt came across another problem just recently with them. He got a the total price on the vehicle because she was going to pay the hole car off, and it came to $19,900.00They gave us that vehicle for $13,500.00. She than again called tobin dodge and spoke to a lady there, who was not of great assistance. My aunt decided to go over to tobin dodge her self. She did so, and spoke to atia. My aunt asked how the price of the vehicle's price was capable of being $! 6,000.00 more than the price she left here satisfied with? He stated that we signed a warranty with them the time we were signing the papers of the car. She asked why is it when the vehicle's gears were not working they didn't do anything about it. Atia stated it was a week that you bought the car and the cars information was still up in the air, and there isn't anything he could do about the price of the car now and how the price of taking their warranty is outrageous, so it's better if we keep that price instead of having to pay the extra money. My aunt couldn't do anything what he said. My out comes of this vehicle are POOR. If there is anything i regret is having my aunt take the time out of her day off from work to get me a vehicle that we, as a family, were satisfied with when we left there, than a week later brake down and they not wanting nothing to do with the vehicle. i wish i would have never brought my aunt to this dishonest, rude, poor assistance, careless dealership, (tobin dodge; henderson, N.V). But not only do i have to put bryan and atia name that did such a poor job, but also Mike (bryan's manager).
For those of you that want to purchase a vehicle from this dealership, think TWICE. Maybe it's just my vehicle cause it's not a dodge. But than again not only that they put us in a position to where I couldn't afford the payment now even if i wanted to take over the vehicle from my aunt. Their attitudes are so poor it's sad. I never thought they would do this but then again they are sales people. My first car and i am not happy with it. This car was everything i dreamed of when i was little, everything i wanted. And now it's a car i regret even coming across. How am I supposed to feel about them? I guess i am writing all of this because i don't want anyone out there, being your first or second car, feeling like i am because you bought the vehicle. But i know all i can do is hold my head up, smile, have faith. and to let others out there know about what happened and to make sure my situation don't fall into your hands. just be careful!! thank you for! reading this. (i hope i helped you think about your decisions.) ~k
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=04/22/2005, Date report submitted: Apr 25 04:53:53 EDT 2005

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The sales people are a bit pushy they try to get you to sign anything to stay. I ended up buying a 2003 chopper edition dodge ram 1500. it took hours to come to a deal be careful they will start out so high on the price to get you any way they can you have to wheel and deal with these people or you will get ripped off.
The service is poor they will never call you back i'm on the phone with them right now i have been on hold for 20 min so far. i'm trying to get a rim replaced that has a factory defect i have been going at this for weeks i urge you not to deal with these people. I will never buy there again
Russell Grimland      Silentbob[at]npgcable.com
Number of dealership visits=2, Last visit date=3-20-2003, Date report submitted: Oct 14 15:31:49 EDT 2003

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes, No comments offered
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Oct 10 15:14:54 EDT 2003

Sales=Avoid, Service=Avoid, bought there=No, scv_there=No,
called on several vehicles announced on the TV, none were available, was offered to come in and buy some other car, well to make the story short, I ended up not buying from them, and bought from Finley Honda instead.
stay away from the Chopper very unprofessional, rude, and ghetto attitude.
Number of dealership visits=1, Last visit date=08/30/03, Date report submitted: 31 Aug 2003 02:29:50

Sales=Fair, Service=Don't Know, No comments offered
pyro9750
Number of dealership visits=1, Last visit date=8/8/03, Date report submitted: 09 Aug 2003 00:24:52

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
I recently bought a 98 dodge 1500 there and have had more car trouble in the past 6 mo. than I have ever had in my life..New front end bearings hubs Engine already blew up!!! There sales people are rude pushy and there service Dept. needs to be burned to the ground. DO NOT BUY FROM THE CHOPPER!!!!!
Number of dealership visits=1, Last visit date=12/24/02, Date report submitted: 16 Jul 2003 15:35

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
bought a truck there, ran fine until about a week later, found over 2500 dollars worth of damage that needed to be fixed. they sold me the truck without it going through their so called 100 point inspection, that was clearly stated on their window sticker. i found out only because i called on the stock # after the fact and talked to a different sales manager. he said the truck was in inspection right now and will be available to sell in 3 days. but i already owned the truck???? well i got a lawyer and taped a few conversations and he went down there also inquiring about my truck and they told him the same thing, it will be out of maintenance in a few days!! needless to say i am not allowed to go back to any tobin dealer, but i got my 19000 dollar truck for $4600!!!! f*** tobin dodge!
Number of dealership visits=1, Last visit date=2002, Date report submitted: 29 Jun 2003 19:39

Sales=Don't Know, Service=Poor, bought there=No, scv_there=Yes,
Called service department to schedule an oil change. Arrived the morning of my appointment, told them I would be waiting for my truck, they told me it would be 30-45 minutes. I waited in the customer lounge, there is a window to their service bay in there. They didn't even pull my truck into the bay for two and a half hours. When they finally pulled it in, one guy popped the hood and started to drain the oil, and left it like that for another 45 minutes. All in all, a 30-45 minute oil change took almost five hours, and my whole workday was shot. I don't think I will return there for service, nor recommend them to anyone.
nineonethree<at>yahoo.com
Number of dealership visits=1, Last visit date=11/2002, Date report submitted: 18 Jun 2003 00:28

Sales=Avoid, Service=Avoid, bought there=No, scv_there=No,
You know how we dooz it..We f*** people over.
Big Chopper Killa
Number of dealership visits=too many, Last visit date=yesterday, Date report submitted: 05 Jun 2003 18:24

Sales=Avoid, Service=Don't Know, bought there=No,
They say they chop prices and will give you the good deal but they weren't willing to come down nothing on the price at all on the new dodge grand caravans. They say oh yeah your score is good enough to get 0% financing when we gave them our score which ended up being 30 pts lower then what it actually was. They get us through we try to make a deal with them they're like if we give u 0% we cant give any money off then they come back after running our credit which is considered by almost every bank to be preferred they tell us the best rate they can get us if they add a person is 11% and if I wanted to do it by myself I'd be consider 2nd chance financing at 17% that's beyond ridiculous how they try to get you a deal. All they care about is were the #1 seller in vegas. I don't see how and why someone would want to go to a dealership that is like that they don't do deals. None the less I went to another dealership and bought a car 2 days later with the best deal I could ever get. They lost my business now and forever along with my friends and family.
Number of dealership visits=2, Last visit date=5/29/03, Date report submitted: 01 Jun 2003 13:57

Sales=Avoid, Service=Poor, bought there=No, scv_there=Yes,
I was interested in buying a Dodge Viper, and Tobin had one of the few for sale in the area. My wife and I new what we would pay for the car and we gave the sales manager the exact numbers of what we would pay and what the other dealers would sell their Vipers for. After the usual back and forth games they finally said they would make the deal, then after signing an offer sheet the manager came back and said the car would be more than the agreed price and to take it or leave it! I told him that he was wasting my time and that our talks were over. The manager followed us to the door and said you'll be sorry and you'll be back in a very snippy tone, and then said you "you just wasted my time" I looked back and said no you wasted mine and I will not be back to buy this car but you just don't get it! I did buy a different Viper for a much better price and I have taken it to tobin three times for repairs, the first was a sensor replacement the second was for warranty work and they some how did not record my appt. so I had to come back another day. The third was was again to get the warranty work done and they said I would have to leave the car over nite. When I picked the car up the next day the car had 5 miles more than when I left it and they had no reason to even drive the car at all also the back tires had deep gouges in them that had not been there, this told me that someone took the car out and they were doing burn outs! (real nice huh?) The only thing I can say good about the dealership is the guy in parts helped me with extra keys for the car that listed at $96.00 each, he found me a blank key that was the same for only $7.00.
Scott
Number of dealership visits=4, Last visit date=12/02, Date report submitted: 17 Apr 2003 19:22

Sales=Avoid, Service=Fair, bought there=No,
Was shopping for a 2001 Dodge 2500 w/ Cummins engine. I test drove twice and they were like pirhanna each time. Trying to get me to sign anything just to keep you there. They were desperate to hook me in, "Chopper" was unleashed on me and I had to tell him to go away. Yet, I gave them a third chance when I finally decided that this was the truck I wanted. The sales tactics were deceitful and brutal. They told me what a "good deal" they were giving me and how lucky I was, etc. Since I am not a fool I already had the wholesale and retail values for my trade-in and their cost off the internet. This REALLY ticked them off. After a couple of hours of hard bargaining it APPEARED that I was close to getting a decent deal. When they brought out an offer that looked okay (I was also paying cash), I had the nerve to read the fine print and do the math. Buried in the figures I noticed that they were actually stealing my trade-in because the cash price plus trade-in was $5,000 HIGHER than I had agreed to. I immediately told them that we were done and I was leaving. They Sales Manager had the nerve to shout insults at me across the showroom floor.
A week later bought the exact truck I wanted through Costco's auto program at Desert Dodge. They gave me high book for my trade in, it took only 1 hour to complete the deal--including test drive time, and they came down on the Costco price another $800.
Since Towbin is much closer to my home I have used their service department a couple of times for warranty work. They have fixed most things the first time, but not always. I would definitely NEVER use them for a repair I was actually paying for.
The Cummins engine is great, but I fear that the rest of the truck will fall apart around it.
Number of dealership visits=6, Last visit date=June 2002, Date report submitted: 24 Nov 2002

Sales=Avoid, Service=Don't Know,
I bought a 2002 Jeep Liberty from them and I told the dealer that I did not want to spend more than $24,000. So we test drove a few and then we go inside to try and work out a deal. The $24,000 I thought I was financing turned into $28,000 after the guy told me I didn't have to pay sales tax and that I would get a $500.00 dollar rebate. Well I got nailed with the tax, and a $4,000.00 dollar mark up, on top of the $3000.00 dollar down payment that didn't even take away from the $28000.00 I ended up financing. Then to top it off they acted like they were doing me a favor by shopping around for a better interest rate. So I called them and asked them about were my $3,000.00 dollars was applied they got scared because no contract had been turned in and they turned in the old one when the new one with a lower interest rate was being sent back to them. Unfortunately I am upside down in a vehicle that I love but will probably not be able to keep unless I want to loose my butt over it. I can't even refinance it because I owe more than its worth! They are the crappiest dealership I have ever dealt with hands down!
Number of dealership visits=4, Last visit date=Jul 02, Date report submitted: 02 Nov 2002

Sales=Avoid, Service=Avoid,
The sales department are con men, rude and should be jailed for their guerilla tactics. The GM's "name" is Chopper and refers to the ax job they will do on you if they can manage to coerce you into signing an agreement. There is no remorse law in Nevada and very little lemon law as the legislature is full of car salesmen. Don't buy from these guys especially if you are young and or female!!! Date submitted: 05 Aug 2002

Sales=Avoid, Service=Don't Know,
After seeing the dealership's commercials on TV, thought it would be a pretty good place to start looking for a Dodge Caravan. The first salesman we dealt with couldn't speak English very well. We weren't sure if he knew what we wanted or if when we asked questions about the vehicle, he knew what we were talking about. We asked how much the vehicle was going to cost and that is when a new guy, one with a pinkie ring came out and started talking fast. He wanted us to sign an agreement to buy just so we could see the MSRP. I asked him to just tell us how much the vehicle cost so we could make an educated decision between the Caravan and some other vehicles. He never did tell us how much the vehicle would cost and he said, "nobody does business like that".
Date report submitted: 29 Mar 2002

Sales=Good, Service=Poor,
New 2001 Dodge Ram 1500, 5.2 Engine ping from day one, mostly noticeable when engine is cold but still there after warm. In for service two times and not fixed. Was told there is nothing more they can do and to try using premium fuel... this did not help. Service manager manager says to drive it another 600 miles and maybe it will stop. (Is that a joke??)

Sales=Don't Know, Service=Avoid,
1st time got charged for things they did not do. 2nd time factory recall they keep stalling me. It was only supposed to take a few hours. They have had it for 2 days now. I feel they are stalling because the could not sell me any customer pay service.

Sales=Don't Know, Service=Avoid,
If you have a recall repair don't let them take your Consumer card that comes with the recall letter. It is so you can tell DaimlerChrysler how you were treated and if the work was done right. Service guy asked to see mine and when I did show him he took it and when I asked for it back I was told it was just for a change of address, I don't have stupid on my forehead. I told the service man I knew what the card was for and to give it back to me. He then told me no they were going to fill it out and send it in. The fight over that card isn't over yet! The recall was for a windshield wiper pivot arm and they have had my van for 3 days now. I am HOT! I had to deal with them once before and got the same service then. Was told they would put it on diagnostic equipment and charged for it, then told I needed a tune up when I had just got that done. It blows a link fuse under the hood. Does that sound like it needs a tune up?!!! Oh there is lots more, but I think you get ! the picture. Yes, looks like I do have stupid on my forehead for going back to them!

Sales=Avoid, Service=Avoid, they suck

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: November 21, 2008