Reno Dodge Sales - Reno, NV

(Don Weir's Reno Dodge) 700 Kietzke Lane

Visit Geno's Garage for Truck accessories.

Received 10 Nov 2008 13:30:37 -0800
My name is ART COLEMAN I am the Customer
relations Manager for Reno Dodge, Reno Nv. My contact number is 775 786 1211 x305
email acoleman@renododge.com.
We are reviewing all web sites that may have false allegations and of our intent of pursuing
of legal action and we are asking of your policies on removing the following statements
Tricia Nord, Kelly Baker, Jason Elorza, Gary, Judy Ramirez, hallichloe, and all others
with no name or contact info.
Thank you
ART COLEMAN, CRM, Reno Dodge.

Nov 21, 2008 - Numerous ratings with outdated or no contact information were removed.
Confirmed ratings will remain as posted.  Dave F.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
Reno Dodge gave me the run around for close to 7 weeks. Each time someone else would call and want different paper work signed or faxed or what ever. Please realize that I live 132 miles from this hell whole. They acted like I could just hop on over there. Every time we would go there to sign paperwork They would tell us this is the last time It all yours. B.S. At the end of Feb 09 We where told to follow them over to a different lot were we where dumped. If you really hate someone tell them to go to Reno Dodge.
Submitted by: JON MACPHERSON
Number of dealership visits=7, Last visit date=27 FEB 2009, Date report submitted: Mar 31 00:43:10 EDT 2009
Report verified by phone 6-26-2009

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
Reno Dodge are a bunch of crooks with a computer. I ended up getting an ok deal from them however you MUST look at the numbers on the contract before you sign it as they will try and pull a fast one. The finance dept sucks. You can never get ahold of these people, and if you go down to the dealership they will make you wait hours to talk to one of them, i never received any paper work on the extended service plan that i purchased and they all tell me to call back tomorrow. I bought my truck nearly 3 weeks ago and no word on what is happening with the DUE BILL or the Dealer report of sale paperwork. The detail dept is the worst i have ever seen and i have purchase a ton of vehicles in the past from other dealers. Not only is the detailer extremely rude and refused 5 times to detail my truck i had to go over to dodge and get the sales manager to take my truck to the detailer himself to get the half a*s job done. I wouldn't let any of my friends purchase from them it was a mistake. The only competent people i had the pleasure of dealing with their were my salesman Otis and his coworker Denise, they were great, as far as the rest of the staff, they definitely have either been in the customer service industry to long or they hate their job.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=03/07/2009, Date report submitted: Mar 22 21:36:28 EDT 2009
verification requested 6-26-2009

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
the service its very very bad oldtime say this not cover the warranty ............ I never buy a Chrysler or dodge car............
Submitted by: nancy de la torre     pegoste73[a]yahoo.com.mx
Number of dealership visits=6, Last visit date=120408, Date report submitted: Dec 4 19:15:03 EST 2008
verification requested 6-26-2009

Sales=Poor, Service=Fair, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
RENO DODGE SUCKS!!!
I purchased an 07 charger SRT8, and love it. I also purchased an extended warranty, and 33 prepaid oil changes. I was told that both the warranty, as well as the oil change plan where good at any Dodge dealership. After I moved, I went to get an oil change, and had to pay $90 because the prepaid plan was not done through chrysler, and therefor was only valid at reno dodge. After a bout with Tom (the GM), and Dennis (Finanace Manager), and dealing with them not returning phone calls, not taking my calls, bieng transferred, and bieng hung up on, they offered to refund me for 15 oil changes ($300). I paid $600 for 33, and they wanted to give me $300 for the remaining 29. I'm not a math whiz, but those numbers dont ad up. The sales people are sleazy, the staff make hallow promises, and the customer service sucks. I have a few friends that got screwed over horribly by the dealership as well. Check out http://www.renododgesucks.com
Submitted by: R. Wirth
Number of dealership visits=6, Last visit date=7/26/08, Date report submitted: Jul 16 21:23:03 EDT 2008
Report confirmed by email 11-21-2008

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought a car at Reno Dodge appx 6 months ago, my first brand new car. My husband and I spent half a year deciding on this purchase. When the time came, the sales staff was great, of course treated like I was about to give the dealership over $30 grand. The vehicle was everything we wanted for about a month, then the doors stopped locking, the whole vehicle shut down on my and my son in an intersection and would not start for about a full minute, the stability lights started coming on and not going off. We brought to car to Reno Dodge to look at it, and they apologized and put me in a rental that cost me money because of taxes and insurance. We got our car back in a week, I went to drive it off the lot, and the stability lights again came on. I was then put in the rental again for three weeks. So I am paying for a car I haven't driven in a month, and they can't seem to figure out the problem. I then get the vehicle back and in a week, the lights come on again, so I take it back. This should be an all day project they tell me, so while I am waiting, I am approached by a salesman who tells me I should trade in my brand new vehicle on another of the same without the problems, and it would be the same cost. When it was all said and done, I got the different car, spent taxes twice of over $5 grand, was promised our warranty money to help offset the higher payments, then they kept the money and screwed us. After all we went through with the first vehicle, they took advantage of us and lied to us, so we were kicked while we were down. I have wrote letters, spent countless phone calls, and picketed Reno Dodge, and won't stop until they make this right. Big Business shouldn't mean sticking it to the working class.
I do love the New Nitro, and feel the first car was just a glitch. The second one runs great and is fun to drive. The Reno Dodge Dealership however has some serious problems with customer service and ethics.
Submitted by: Tricia Nord     trickydawn[a]gmail.com
Number of dealership visits=6, Last visit date=06-07, Date report submitted: Jun 7 16:03:05 EDT 2007
This entry was confirmed by email 11 Nov 2008 17:59:21 -0800 with the following comment:
My entry is absolutely the one I wrote, and is 100% true and accurate. Art Coleman knows this, because I spoke with him many many times while trying to resolve this issue, and while I was picketing Reno Dodge. He is just another smooth talker that gets paid to try and make nice.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 29, 2009