Joe Horace Dodge in the Santa Fe Autopark - Santa Fe, NM

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Sales=Excellent, Service=Poor (Avoid assigned), Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I purchased a newer used dodge neon (25,000 miles). Sales? Wonderful. I was sold a car as easily as a child is sold on eating candy. The SERVICE department however should be avoided like the plague. This service department did not do any of the services I requested that were under warranty. The person taking my order when I arrived did not write down everything I had requested. When my warranty ran out, they were unwilling to perform services previously requested unless a full price was paid. Before the warranty ran out I made several phone calls complaining about the front desk counter staff (the staff and their families were placed before me even though I stood there for 10 minutes) as well as complaints regarding my vehicle's (non) service. Every time I went to have my vehicle serviced the front counter staff made me wait, even though I was first in line, for 10 minutes. Across the board, it didn't matter what I was there for, I was guaranteed a 10 minute wait at the counter until I was acknowledged. As far as warranteed parts - I was told certain things were normal for a Dodge Neon...such as loose windows that rattle when they are rolled down, and batteries that die on a Sunday when they are closed so no refunds are issued - even if the new battery was needed to get me home (spending the night at AutoZone was not an option - and this happened a mere month after I bought the car there). I now have a window that I cannot roll down at all. I eventually spoke with Joe Horace himself. He listened to all issues that I had and told me his customer service rep would be in touch with me. She called me one time, listened to what happened, promised she would resolve the issues, and she'd call me back. She did call me one time to confirm that yes, rattling, loose windows are absolutely normal for a neon. She promised a free re-visit and re-evaluation of my vehicle as well as a "couple" free oil changes, and she would be calling me to set up an appointment. I never heard from her again. And honestly, I would NEVER recommend this dealership to ANYONE anywhere. What a waste of time and money and frustration. And I am hoping to post this warning to other young car buyers out there so you will not be scammed the way I was. I do not expect a call from SF Dodge - I gave up on that months ago and honestly hope to never deal with them again. If this message even helps one person avoid the disaster I am paying for, then posting the message is worth the effort.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=April 2004, Date report submitted: Jan 24 16:53:58 EST 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007