Monroe Dodge - Monroe, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Sales department was not too bad. I got a good trade in and a decent price on the vehicle I bought. The service department on the other hand is the absolutely WORST I have ever seen in my life. They do not know what they are talking about 1/2 the time and the other 1/2, they are correct
but make things ALOT worse than they need to be. They have a habit of finding nothing wrong when it is something that is a covered problem but bring up something that is not covered and they are all over it. They charge, on average,anywhere from $100 - $500 more than other dealers to fix things that
aren't covered. I would DEFINATLY stay away from the service department at ALL costs unless you don't mind getting ripped off.
Submitted by: Withheld by request
Number of dealership visits=several, Last visit date=01/10/08, Date report submitted: Jan 16 10:09:48 EST 2008

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I would avoid this Dealership! We went to buy a car they tried to rip us off on our trade in. Then they called and asked us to come back they would give us more money for our trade in and they could do what we wanted. when we got there they took our trade to the back to be evaluated. Then started a 2 person high pressure sales approach. The bottom line they still were $5000.00 short on the trade and were giving us what we wanted by trying to set up financing with a $9000.00 balloon payment due and the end of a 7 year loan. I get employee price and they are running $4500.00 in rebates. We would have have $10,000.00 over sticker price. By the way they kept our car outback so we couldn't leave until they were ready. I would not go to this dealer if I had to.
Number of dealership visits=2, Last visit date=5/28/04, Date report submitted: May 29 06:23:51 EDT 2004

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Purchased a Service Contract when I signed the lease. The last time it was in for maintenance they were suppose to rotate the tires, but didn't. Worse, they told me they had (the tires were marked). They are very sloppy with the work. Either it is not done properly or not done at all. They leave the vehicle messy when they are finished. One time it was full of mud.
I purchased a new vehicle so i would not have the hassle of taking the car in for work all the time. I am definitely not have that experience with this vehicle. I am serious considering not returning to that dealer for my next purchase and going to a new manufacturer all together.
Amy Morgan     amyemorgan[a]sbcglobal.net
Number of dealership visits=10, Last visit date=5/24/04, Date report submitted: May 26 08:43:32 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
try to put you in something you don't want and when approved by chrysler fin. they won't put you in a car. Also they won't give you fair trade value for a suv
ya i don't think that ralph should even run monroe dodge he is not there to help anyone and only people with star credit so he can make a quick buck
Number of dealership visits=3, Last visit date=01-04, Date report submitted: Mar 18 21:28:28 EST 2004

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
The service experience was so bad I can't even explain it or you would think I was bs'ing you...Don't think I am telling the truth just take a ride out there and find out for yourself. You will be sorry for visiting there service department. They hate to fix warranty items.... But if you have a problem and it is cash out of your pocket, be careful....
Monroe Dodge is what gives DaimlerChrysler a bad name!!!
Number of dealership visits=4, Last visit date=02/15/04, Date report submitted: Feb 27 13:59:50 EST 2004

Sales=Poor, Service=Poor,
Purchased a used car that was run through their inspection. After picking the car up it needs 2 tires, wiper blades, brake repair, cruise repair, air repair, and they said bring it in and we will take car of it, but we keep taking it in. Be careful and check out the car before you buy it. Check out everything first
Number of dealership visits=3, Last visit date=10-9-02, Date report submitted: 14 Oct 2002

Sales=Poor, Service=Avoid,
Have had truck in several times for no power. First the told me catalytic converters. That did not work. Then they said bring it back, had it for a week and they said it was a fuel injector, picked it up still no power took injector to work nothing wrong with it and they downplayed it told me to bring it back in. After spending over 1200 for one problem with no results I'm afraid I'm done with Monroe Dodge.
Date report submitted: 15 May 2002

Sales=Good, Service=Avoid
complaint about steering wander but no comments about dealer

Sales=Avoid, Service=Avoid,
you tell them what's wrong with the truck and they can never find anything wrong with it. Had a oil change there they left the oil filter loose and never greased the truck.

Sales=Good, Service=Avoid,
Took truck there twice to get it fixed could find anything wrong with it. Told me all dodge trucks are like that. Took it to a second dealer they fixed it in one day.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

Last update to this page: June 24, 2009