Meade Dodge - Detroit, MI

(Formerly Pointe Dodge)

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Went to Meade Dodge to purchase a Dodge Durango advertised in a local paper. The salesman asked to make a photo copy of my drivers license before even wanting to talk with me (which I refused until I would test drive the vehicle). Of course the advertised car was no longer available, so I asked for the same or similar price on a comparably equipped vehicle. The salesman told me that the sales manager was "very busy" and could not pull the "file" on the advertised Durango. When I insisted on talking with the sales manager, the salesman went into the sales office for several minutes, and returned telling me that the Sales Manager was again "very busy" and could not meet with me. When I stated I would stay until closing so the Sales Manager could meet with me, the Floor Manager was sent to talk with me. The Floor Manager and asked the salesman if he had "pulled the file yet on the Durango" to see what the options were (the same file that I was told the Sales Manager had to 'pull', and was too busy to do so). They left the floor and went into the sales office, at which time I could observe the salesman, the Sales Manager, and the Floor Manager all talking for several minutes, constantly looking over at me (from behind the mirrored glass). When they returned to the floor, the advertised price was suddenly "$3,000 to $5,000" more, even though I qualified for the employee discount as stated in the ad! They appeared to be making up a story as they told me that I had to qualify for "Lease Loyalty" to purchase a new Durango, even though I wasn't leasing --- I was purchasing one! The published ad clearly had enough room to explain the details of the purchase price (over 1" in print). This appeared to be a "Bait and Switch" tactic (or at least an intentionally misleading ad), so I filed a complaint with the Michigan Attorney General's office and sent a copy of the ad.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=1-14-05, Date report submitted: Jan 22 19:30:34 EST 2005

Reports submitted for Pointe Dodge

Sales=Avoid, Service=Avoid,
Definitely Bait and switch tactics, and even switched paperwork on me. The service was extremely bad, and I believe sabotaged when I complained about the price of some work that needed to be done (days before picking it up), because coincidentally then next day, my entire brake system, master cylinder and computer needed to be replaced (while I was on a trip that I informed the service staff I was going to be taking). Please note that I bought a car (not the one I wanted) not a truck.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 19 Aug 2002

Sales=Don't Know, Service=Excellent, No comments offered
Date report submitted: 16 Aug 2002

Sales=Avoid, Service=Don't Know, No comments offered
Date report submitted: 09 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007