Advantage Dodge - Elkton, MD

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I brought my truck in for 30,000 mile service and some warranty work done I thought. The drivers side windshield wiper is hitting the hood and chipping the paint. The paint is bubbling around the passenger side door handle. They told me they took pictures and sent them to someone to see if it was covered. On 5-23-06 I for the third time called customer service headquarters and asked what was going on. By this time I have lost my cool and got a little irate which was not the thing to do. Ten minutes later I received a phone call telling me that it would not be covered and that I shouldn't have threatened to drive my truck through the show room floor. I agree but I was frustrated, the first thing that goes wrong with my truck I didn't get a phone call for two months telling me they are still trying to get things worked out. The only time I received a phone call is when I lost my cool. Now the windshield wiper that is hitting the hood I would think would be covered due to something not working correctly. The paint continues to bubble around my door handle and is getting worse. Please oh please can somebody other than myself take reasonability for faulty workmanship.
I consider what I spent to buy my truck a lot of money. Is it wrong to ask them to fix what I believe to be a warranty issue. I really like my truck but this whole thing has left a bad taste in my mouth.
Submitted by: Withheld by request
Number of dealership visits=one, Last visit date=3-3-06, Date report submitted:

Sales=Fair, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Purchased a 2001 Neon. No significant problems with the sales experience, and the car was great for a good while. When a problem did develop. it seemed inconsequential. The car sputtered at low speed. I assumed the fuel injectors were dirty, and had the fuel injection system cleaned, to no avail. I took the car in for service, after checking the engine codes myself and determined the problem to be a bad Cam Position Sensor. They said the gas cap was not properly shut and sent me on my way. Didn't fix it, obviously. Upon the second return trip, I was told the Fuel Injectors were dirty, and that was non warranty. 185 dollars later, and the car stalled pulling out of the dealership. 3rd return trip...broken spark plug wire was the diagnosis, still not fixed. 4th trip, and I was told the problem was a bad cam position sensor. Problem solved, for about a month. It is now doing the same thing again.
Submitted by: Jim Kitts
Number of dealership visits=4, Last visit date=11/2003, Date report submitted: Jan 20 13:25:34 EST 2004

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I went into purchase a new car. I wasn't sure what I was looking for exactly but told the sales person I was looking for a specific payment range. He said he could definitely get me in my range of payment. Found a car I loved, got approved, everything fine at that point. I had to wait until the following Monday so I could have my car appraised for trade in. They gave me a car to use for the weekend until I could pick up my new car on Monday. Needless to say, the car they gave me broke down on me the next day, left me stranded with no way to get home and no way to contact them since they are closed on Sundays. I spoke with them the following day and they didn't even apologize once. Claimed it was bad gas!! I was leery about continuing with the purchase but thought I would give them the benefit of the doubt. Went to pick up my new car that night and they tried to pull a fast one on me with the payments. The finance manager said the salesman told him I would go $50 above my original payment range which I never said. He also said that there was no way he could get my payments down to where I wanted them on the car I wanted. Even if he substantially marked the car down. Needless to say, they haggled me and thought I was going to be a stupid customer and just accept a bogus payment that I could never afford. I walked away from the car and told them to forget the whole deal. A friend of mine told me she saw someone test driving the vehicle I was to purchase and the engine blew during the test drive. What a relief I didn't buy the car.
Number of dealership visits=1, Last visit=March 2003, Date report submitted: 24 Apr 2003 11:09

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes,
Well let's see my car was bought with 28,000 miles. It is a 2001 Dodge Neon Es. I have had Neons before and likes them. So I went to dodge and looked at a used on. They gave me a pretty good deal on my old car and I found a car I liked. They had just got it in and tried but did not succeed to have me in the car within a week. But I have had the car in there 3 times now for the same reason. I am driving and everything turns off. No blinkers no brakes no steering nothing and the car turns off and you would think this is dangerous and would be fixed so I thought too. But they returned it twice and it was never fixed. I have taken it in and told them I know the lemon law in MD. under 14d & 15d #2 sect. B it says any defect or problem that results in lose of steering and braking has 1 time to be fixed and then I can ask for a replacement. But there is only one problem I have put over 3,000 dollars in lowering it and a paint job and exhaust and things they did at their shop. So if I was you don't buy from here if you call in a emergency and need your car fixed or even looked at they love to say "yeah whatever" and hang up. And I am very serious they have told me this twice since I owned the car.
Submitted by: Thomas Smith       cruisinlosxt[a]aol.com
Number of dealership visits=5, Last visit date=3-11-0, Date report submitted: 13 Mar 2003 11:09

Sales=Fair, Service=Avoid,
Took 2000 Dakota in for thumping and grinding noise in steering. Was told that the spare tire was not seated properly or tightened to the frame. This was making the noise travel to the front end where I could hear it! What a crock of #@!* I took it to another dealership and they replaced the bearings, brake hub assembly, and the knuckle! To make it even better this was a problem that Chrysler knew about and sent info to all of the dealerships. From what I saw, I don't think anyone there has ever worked on a vehicle before! Never trust a service manager named Tripp!!! 'cause that's what they sent me on.
Number of dealership visits=5 (way too many!!!), Last visit date=12-19-02, Date report submitted: 19 Dec 2002

Sales=Avoid, Service=Avoid,
Dropped off truck for service twice both times they had ordered wrong parts for small warranty items such as diagnosing a bad speaker they wanted me to drop off truck for a day and then return a different day to install it. This dealership had the highest quotes on monthly payments and just acted as if they did not want to sell a vehicle to you. My nickname for this dealership is disadvantage.
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007