Sullivan Brothers Chrysler-Plymouth-Dodge- Kingston, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Sullivan Dodge-I have had recent service at this dealer; for a dodge pick-up truck purchased at sullivan brothers- Problem diagnosed as a bad ECM; the Dodge replacement ECM failed within a week.
Poor = Poor customer relations, appts unavailable or not kept, untrained staff, incompetence- Sullivan dodge is incompetent in every aspect- they can not even schedule appointments; diagnose & repair of problems is way beyond their capabilities at this time. Based on my experience at this dealership; it appears that sullivan brothers automall will be closing the Dodge dealership before the end of the summer and the only ones left at the service department of the Dodge dealership are those that can not find a new job. I have not been able to obtain the name an upper management person/contact within the Sullivan Brothers Group that can resolve these issues. Please let me know for sure if this dealership is in fact going out of business soon- It will help me make the needed adjustments for future dealings with Dodge.
Submitted by: steve doody       steven.doody[a]bostongen.com
Number of dealership visits=approx (12), since 1991, Last visit date=july 08- 5 trips so far, for one problem, Date report submitted: Jul 25 10:00:57 EDT 2008

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Since the day we bought this truck it has been nothing but a head ache. It took nine times back to the dealer for them to admit a problem with the transmission. Then they rebuilt my front drive shaft which then blew up on the way home. Next the truck started a nasty vibration which the dealer claims is normal for a 2500. Then after several complaints to the BBB like a good consumer Sulliavan Brothers has told us they don't want to see our truck again. Must be nice to take someone 25000 dollars and run.
Submitted by: Russ and Meghan Burgess
Number of dealership visits=1, Last visit date=10/05, Date report submitted: Dec 17 18:39:50 EST 2005

Sales=Poor, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
My sales rep was wonderful when I bought my pre-owned Durango. The General Manager at the time was a complete jerk and actually banned me from the dealership and kicked me out when I was there for a Dodge recall. So did the Service Manager. (I was banned b/c he would not cooperate with me on a problem I had that he did not fix so I reported him to the BBB like a good Consumer should.)
I just traded in the old Durango and bought a brand new 2004 Dodge Durango from Potamkins Central Cape Dodge in Yarmouth...and what a WONDERFUL experience I had there. Sullivan Bros could have had my business again - espec since my office is 5 minutes away, but since I never received any form of apology for the treatment I received post-purchase...then I can't give them my money! Bummer too b/c I only hold onto cars for a max of 3-5 years.
I love Dodge. Had Mark not been the General Manager, the circumstances may have been different. I requested certain things be fixed...and I don't like unkept promises only to be dismissed after signing the paperwork. The paint was not fixed correctly and "good enough" in my book is not a response a Customer should ever hear...I certainly don't give those to mine.
Submitted by: Marie Raymond       Reejray[a]aol.com
Number of dealership visits=1, Last visit date=2001, Date report submitted: Jan 27 13:41:48 EST 2005

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes,
Stay away!!! No satisfaction. Very bad service dept.
Number of dealership visits=20, Last visit date=1999, Date report submitted: 04 Sep 2003 14:57:37

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: June 25, 2009