Interstate Dodge - Monroe, LA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, Buy_DaimlerChrysler_again=No,
The salesman promised a car to my son and daughter-in-law (I was the co-signer). They kept the car for a week and when they went back to sign the final papers, the salesman said the interest would be higher and their monthly note would be higher. They left and called me. I in turn called the salesman and said I would put down enough to get the monthly note back to where it needed to be. I ran to the bank and transferred the funds to my son. I called the salesman and told him she would get him a check today and he said the car was ours. My son was at work, so on his lunch hour he went to the dealership and was told they sold the vehicle. I know that it is not illegal, but it is unethical and morally wrong. This was not a written contract, but each of us promised something to the other, so I consider this to be a breach of contract.
Submitted by: Sandra Schule     sschule[a]cox.net
Number of dealership visits=1, Last visit date=2/24/07, Date report submitted: Feb 24 15:44:37 EST 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We were looking for a new Dodge Truck after we lost ours to Hurricane Katrina in '05. We had very specific options in mind and were calling different dealerships to see what they had to offer. When we contacted Interstate Dodge the salesman told us that they had 3 trucks that fit what we wanted almost exactly. When we got to the dealership (approximately an hour's drive) they didn't even have ONE that fit most of the options that we wanted. We looked around a bit anyway and found one that we thought might work. We started discussing price and the salesman kept pretty much giving us the same price, just presented different ways. They insisted they HAD to pull a credit report before they could work with us anymore and we refused. As we were getting ready to leave, I looked out of the window and two of their other salesmen were sitting on the hood of my car, smoking. We left and found a great Dodge dealership that got us exactly what we wanted. I highly recommend that people avoid Interstate Dodge. Not the trucks, they're great, just the dealership.
This is the second Dodge we have owned and I don't think we would buy anything else.
Submitted by: Sarah Sharp
Number of dealership visits=1, Last visit date=09/15/05, Date report submitted: Dec 2 00:34:40 EST 2006

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
i rate this dealership as poor in sales is because i was not treated right at all i was trying to go for a pickup that i wanted but they wouldn't let me make my choice of what i wanted . all i knew was that the salesman left then his floor manager came into the office was trying to get me to buy something i didn't want. he kept going back and forward to the finance manager trying to do whatever there little game i guess but he comes back in with a folder and tries to make sign papers i told him no deal just give my keys back ok he goes back up to the finance manager well i was already angry so i got up and i was standing in the showroom floor the finance screams at me tells me come here well i walked into the booth i said yeah he started hollering and screaming me calling me a liar i told him to give my car keys well he kept on shaking this piece of paper that doesn't
mean nothing and still calling me a liar i told him u give me my car key right now well he threw my keys across the counter and still call me a liar i told him I'm not no liar and thank you well i know this please do not buy no vehicle from interstate dodge they will try to rip you off
Submitted by: toby
Number of dealership visits=one, Last visit date=11/05/2006, Date report submitted: Nov 5 22:21:24 EST 2006

Sales=Fair, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought a used vehicle from Interstate Dodge. Two weeks after purchase, it quit on me. Had it towed to shop. I had bought an extended warranty through them. I told them I did not want the car so they said they'd find me one but everything they showed me was way out of my price range (about double which I decided they really did not want to replace my car. After about a week, they said the papers had not been sent in to the warranty company. About three weeks later, they finally got them acknowledged. Then they had to tear into the engine to determine the problem. I had to guarantee that I would pay for it if the warranty would not.
Meanwhile, the manager had promised a loaner car. We got a rental but after three days, they said I had to turn it in or start paying for it myself. I turned it in and my wife and I shared a car for the rest of the time.
The warranty company OK'd the repair but then they had to pull the engine and send it to a block shop which took another two weeks. After they got it back and I checked and checked with them, it still had not been repaired over another two week period with no explanation. It was a total period of 6 weeks that I was without a car.
Submitted by: Submitted by: John Griffin             johgriff[a]aol.com
Number of dealership visits=NA, Last visit date=January 2006, Date report submitted: Jun 15 12:49:44 EDT 2006

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
we bought a dodge 2500 on january 31,2006. only to find out that the motor was no good 4 days later. going on 5 weeks our truck sits in the service department waiting to see if it is under warranty. either they don't have the right tools or their waiting to hear back from cummings. we have called and left messages with no one there to return our call. that therefore leads us up to the dealership itself looking for the owner whom is either of vacation, gone for the day, or simply unavailable. in return we get the service manager who makes promises of a phone call tomorrow and once again we are left with not hearing from anyone and a $500.00 truck note coming up in a week for a truck we drove 4 days.
Submitted by: Submitted by: james masters          maemae927[a]gmail.com
Number of dealership visits=several, Last visit date=yesterday, Date report submitted: Mar 7 21:02:53 EST 2006
Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
we bought a used truck only to find out after we sign the papers that the trucks motor is bad. it has been over a month and still we have no answers,and still we are left without a truck. so now we are left with a truck note and insurance that is due on a truck that we don't have!!! we call continuously with out no return phone call. the only way we talk to anyone is to go up there. i have asked to speak to the owner on several occasions and either he is in mexico on vacation, taken off early or simply not available. it is very aggravating and poor for business if you ask me.
Submitted by: Submitted by: james masters          maemae927[a]gmail.com
Number of dealership visits=2, Last visit date=january 31, 2006, Date report submitted: Mar 7 20:42:14 EST 2006

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I was in the market for a 2004 Durango. I drove one at Interstate Dodge and asked them to quote me a price on one so that I could take the offer to my husband. First of all, they asked me if my husband was in on the decision of buying a car. When I told them "Yes" they turned off like a switch and would not work up a price for me. They insisted on getting my husband to the dealership after several attempts of me telling them that he would not come in without some kind of offer. They told me they would call later that afternoon (Wednesday) or fax the quote. No word yet!! I went back Saturday to drive a V6 with my mother-in-law. The 2 guys that were helping me were 10 feet away on the other side of the glass. One of them told me that he had a class Wed. night in New Orleans and he forgot all about me and the other guy never came out. He then said that he was with another customer and sent a 4th person to deal with me. My mother-in-law and I were drinking iced tea form McAllister's when another salesman came out and repeatedly asked if we were drinking daiquiris. I drove the car. They wanted to make a deal. I informed them that I was not going to buy from them. They fussed a bout me driving their car and not buying from them. I told them that I would do business with the company if I could get a quote. They told me that they have my information and that they would call me if they had anything for me. In other words LEAVE! This was after they told me that "You did not want to drive a V6; I don't know why you want a V6 anyway, when the V8 is the same price (gas mileage)", and argue with me when I told them that fueleconomy.gov and the sticker on the cars said 14/19 for the V8 and 16/21 for the V6. Overall, I would not spend one half of a cent with these rude, arrogant people. I am now in the process of buying a 2004 Durango from Dennis Crain in Winnsboro for $33,000! They, on the other hand, know how to treat people!!!
Number of dealership visits=2, Last visit date=4/17/04, Date report submitted: Apr 18 12:47:15 EDT 2004

Sales=Fair, Service=Fair, bought there=Yes, scv_there=Yes,
A popping or rattling noise from the rear end happens when I brake. When I took the truck in to check this, the mechanic could find nothing causing the noise. They suggested a cleaning and adjusting the brakes which I had them do at a cost of $52.25 to me even though the truck is a 2001 Ram still under warranty. This did not fix the problem and it has since gotten worse. I am hesitant to take it back without knowing if other persons have experienced this same problem. The Dodge handbook says the Antilock brake system can cause noise but the mechanic did not say anything about this.
Submitted by: Noel R. Jones     nrmej[at]aol.com
Number of dealership visits=?, Last visit date=Oct 25 2002, Date report submitted: Sep 9 10:44:48 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
05experience=I got that just before closing. Several employees were drinking beer at the business. I had already test drove a auto and was making deal. I saw one employee come in the sales show room with (2) Buds in his hand. I called my spouse on the phone and was told the same thing. We got our keys and headed to the front door the sales manager shouted hey we can do the deal, we said no thanks we would take our business to another dealership. We got in our truck and the sales manager ran out the door and we can make this deal happen. He said I can sell you my 2003 Durango for $28,000 and give you $27,000 for you trade, I said great please put it on your letter head so I can take it to my bank. He came out with a blank piece of paper with some numbers wrote on it. I said this is not want I ask for, he said this deal is only good for tonight. We said no thank you, he then turn and told several of the sales people that this is the case of 2 stupid people. 1 was him for offering the deal and the other was me because I did not take the deal. I was really upset by the way the dealership acted by drinking Beer while
customers were trying to buy a auto. I also am going to call Dodge and the BBB. Want this person does not understand is by allowing his staff to drink and for him to call me stupid that I will not buy anything from Interstate Dodge and that I will tell EVERYONE I know what happen. Please go buy your Auto from someone else other than Interstate Dodge
Number of dealership visits=3, Last visit date=5-19-03, Date report submitted: 20 May 2003 02:12

Sales=Poor, Service=Avoid, bought there=No, scv_there=Yes,
We have put our car in the shop for running hot three times in the last two months. Every time they come up with some other reason and so far we have paid six hundred dollars and have not gotten it fixed yet. I would think you pay so much to have something fixed and there is not warranty on their work at all. I am fed up with their service and would not recommend any one going there.
Submitted by: Shannon
Number of dealership visits=4, Last visit date=3-14-03, Date report submitted: 14 Mar 2003 21:50

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
Their extended warranties can be voided at will, we ask about some changes on a new pickup we bought were told they would not effect the warranty, now that the engine blew up, they have voided the warranty. However they made two previous repairs, Interstate Dodge says it is Warranty fault. Warranty folks say interstate lied to us and they were sorry but it was our problem. Phone calls made to Owner, Mr. Craigholt were returned by service dept. WE were unable to talk to Mr. Craighold him self. WE are told Dodge is not different than any other company when it comes to warranties, that should make us all feel reassured. We will no longer deal with Dodge/Chrysler and hope this information is helpful to someone along the way.
Submitted by: pwatson[at]wolves.k12.mo.us
Number of dealership visits=numerous, Last visit date=3/3/03, Date report submitted: 07 Mar 2003 12:27

Sales=Avoid, Service=Poor,
We bought a 2001 dodge new. The dealership bought it back as a lemon because it had been in the shop 8 different times for the same problem. We got another truck on the agreement with dodge and Chrysler that they would give us 16,000 for the truck. Well this was in the beginning of November it is now the end of January and they have the 2001 truck but have not paid it off because now they are only wanting to give us 14,000 and expect us to cover the difference. I would not recommend this dealership to anyone. Never buy a dodge believe me this is the last time I ever will.
Number of dealership visits=8, Last visit date=1/21/03, Date report submitted: 21 Jan 2003 15:27:33

Sales=Poor, Service=Don't Know,
Was there for over 20 min. and could not find any one to help with questions or anything. When I called and talked to "Jay" he said that they were busy, I said yeah the five I saw come out to smoke were really busy, so busy that they ignored us. We went somewhere else. WILL NOT GO BACK

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 13, 2007