Tim Short Chrysler Dodge - Hazard, KY

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
We had called and made an appointment for 8o'clock this day to have a power steering pump put on our 2004 Dodge truck. Hours went by and still, it wasn't fixed. I sit in the waiting room all this time. There was no one there that offered me anything or as much as even spoke as they walked by. Very rude workers! I kept looking in the service department to see if anyone was working on the truck and I didn't see anyone. Well I ask the man at the desk and he said it should be soon. So I wait more. Then they all go to lunch. Which is fine but lunch would have been nice for me too. So I wail more. Then at 1o'clock, I am getting worried about having to pick my kids up at school. So I go ask them again and they tell me it won't be long. I ask for a vehicle to drive and the boy walks off from me like I wouldn't talking to him. So another man walks in from the service and I ask him and I told him I had kids to pick up at 3 and he was really smart with me and told me he knew that and they were trying. But no they wouldn't, they told me to be there first thing that morning. I was. But it was after 11 before it was worked on. To make this short, the service there was awful. I hope and pray that we have no more problems with our truck. I sure don't want them to work on it again. You better be ready to sit all day or leave your vehicle there. It would have been different if I didn't have an appointment but I did. That was just too long! My husband called to talk with Tim Short and he was busy at the time and wouldn't talk. He left a message but he never returned our call. MR. Tim Short, you need a new mechanics crew or get it together there one. Other dealerships we have bought vehicles from always made sure we had a vehicle to drive when we first got there. If I chose to sit and wait they always were asking me if I wanted coffee or anything they could do for me. So don't tell me that your dealership can't do this! ! YOUR SERVICE DEPARTMENT SUCKS!
Submitted by: =Mike and Jackie Brewer          jamb93[a]tds.net
Number of dealership visits=1, Last visit date=11/13/2007, Date report submitted: Nov 15 00:26:44 EST 2007

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
i saved 1200 dollars form the next best price on my last one. the didn't pressure me and saved me money. i tell all my friends to go there.
Number of dealership visits=3, Last visit date=04/2003, Date report submitted: 08 Aug 2003 14:08:11

Sales=Excellent, Service=Good,
I bought a used 01 ram at Tim Short's and they treated me like family. Once we agreed on figures it took them about 20 minutes to get me out of there. Since then I have sent 4 family members to buy vehicles there and they service my truck every three thousand miles, no hassle. Thanks Tim Short Chrysler, you're the best in my book.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 20 May 2002

Sales=Avoid, Service=Don't Know,
I went to this dealer on a Saturday looking for a 2500 quad cab diesel, but they did not have what I was looking for. They said that they would be glad to locate one for me, but it would be Monday before they would know. I said OK. Monday goes by & no word from the dealer. Tuesday goes through 3/4 the day & I call them & they say they have a few located , but they will call me tomorrow (Wed.) with the details. 2 weeks go by & no call or anything. I drive 1 hour to Cornett Chrysler in Irvine, KY. & drive home in my new truck. Now they know how to treat a customer.
Date report submitted: 29 Nov 2001

Sales=Don't Know, Service=Avoid,
I purchased a used 2001 Ram 1500 and knew the day I bought it that it had a leaking vacuum hose. I thought no big deal since it was under warranty. I called the service department at Tim Short Dodge and they said bring it in on the following Monday and they would fix it. Saturday night before that Monday the check engine light came on and the Trans overheated. I took it to them Monday morning and left it all day. They never even looked at it (service manager said so). They could have fixed the vacuum leak in five minutes since I went ahead and tracked it down and showed the service manager where the hole was, but no. He didn't even pull the trouble code from the computer. I didn't get upset, but just allowed him to make me an appointment for the coming Friday of that week and I would leave it there and walk down the street to my office. I dropped it off Friday morning (the service manager didn't even offer me a ride to work , and I'll not discuss how rude he was). When I called at 2:00 Friday afternoon, the service manager said that he would not be able to look at it again! in that day and that it would be two more weeks until they could schedule me another appointment. I asked him if they could at least fix the vacuum leak and read the codes so I would feel more comfortable driving it. He refused, said they didn't have time. He went on to say that even new trucks had computer codes in them that could make the light come on and he was SURE that it was nothing. Yea, right and I'm an idiot. I decided to bite the bullet and drive an hour to another dealership to get my work done. I wouldn't let Tim Short's guys work on a go cart much less my truck.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: November 21, 2008