Gary Hardy Chrysler-Dodge-Jeep - Holton, KS

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
My wife and I accepted a final price offer to purchase a new 2003 Grand Caravan from a young salesman on 8/30/03. We had driven 80 miles after many phone calls. The final agreed upon price was written clearly on the "Speaking Tool" worksheet that the salesman wrote on as made trips back and forth to his manager. We were happy and shook hands on the deal. We went outside to transfer personal items from our used van we were trading to the new one we were purchasing while the final paperwork was being prepared for signing and us to write the check. A different salesman approached us outside and said there was a miscommunication. He blamed the young salesman for a $1000 mistake. We went inside to find out that in order to make the purchase, it would be an additional $1000. We were so sad and disappointed. We felt they should have honored the offer we agreed on. They wouldn't give us a copy of the "Speaking Tool." The boss the young salesman was running our negotiation procedures by is to blame, not the young salesman. They would have gained a $1000 in good PR from us if they'd have honored their offer.
I will never go back there, nor will I ever recommend anyone else to. I am writing a letter about this experience to the customer relations dept of Daimler-Chrysler. Hopefully, it won't happen to anyone else.
Number of dealership visits=1, Last visit=8/30/03, Date report submitted: 01 Sep 2003 16:05:28

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
Excellent Dealer- will go the extra mile- reminds me of what customer service used to be. Great experience.
Number of dealership visits=50, Last visit=Dec 2002, Date report submitted: 01 Feb 2003 16:29

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007