Bud Brown Dodge - Overland Park, KS

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My husband and I both drive the Chrysler 300m's. Which we think they are an awesome ride. We have had them both services there and I have had hail damage repaired in the body shop. I want to say that I am comfortable taking our vehicles there. The staff in the Service Department, Body shop and in the office are courteous and friendly. They service staff the service department don't hesitate to explain in detail needed repairs. The staff go the extra mile to make sure a job is done right and that the customer is please with the repair. Thanks very much Bud Brown Chrysler! I rate this dealership as Excellent!
Number of dealership visits=many, Last visit date=March 04, Date report submitted: Mar 15 16:30:42 EST 2004

Sales=Excellent, Service=Don't Know, bought there=Yes, scv_there=No,
I'm 40+ years old and I've never bought a brand new car in my life. When my Honda quit suddenly (after almost 217,000 miles of faithful service), I went looking for a Grand Caravan. First I went to Sunflower Dodge in Olathe on Sunday. It was a miserable experience. The salesman there brought a whole new meaning to the word "shyster". So, I went by Bud Brown on my way home and found the Grand Caravan I wanted sitting on their lot. I called them on Monday and they were incredible. Sean Fuller (the salesman) worked very hard on this sale and every time I called with a question, he either had the answer or he called me back within 15 minutes. If anybody wants to write a training manual on customer service for car salesmen (people?), then they need to talk to him. After a long day at work, my wife and I went to the showroom. Sean, Stan, Rick, and everyone associated with Bud Brown Dodge were patient, kind, and professional. I never felt like I was being patronized, or that any "games" were being played. No one ever said, "Well, I'll have to get the boss' approval on that". They worked as a team to meet my needs and desires. I also got a better deal and drove home a better van than I thought I would. Service after the sale has been incredible. The paperwork to register the van was in my hands within 3 days. I didn't have to wait until the end of the month (as other dealers told me I would). When I had my trailer hitch installed, they didn't even bat an eyelash when I kept the van they provided me for longer than I expected because of work. When I forgot my owners manual at work and couldn't figure out how to work a feature on the van, I called and they walked me through it without a single snicker. Rick follows up on every little detail after the sale to make sure that we're pleased with our purchase.
Sean Jackson
Number of dealership visits=1, Last visit=3/31/03, Date report submitted: 10 Apr 2003 13:27

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007