Glenbrook Dodge - Ft. Wayne, IN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I Drove 2 hrs to a dealership in Fort Wayne Indiana because I heard their advertisements on the radio about how they will give you $3,000 more than your trade is worth. I thought this sounded like a good deal. We made the drive and found a "used" Dodge Stratus that we liked. The car didn't have keyless entry and we were told by our salesman that it could be put on for us at no cost. We drove the car and we liked it. They told us that the car had a V6. We looked at all the numbers in the finance office and I was skeptical. It seemed like we were not getting much for our trade. I was wrong, we were paying extra for the Stratus. We paid $4,000 more than the car was worth as a V6. In the end, due to my own ignorance, I got home and found that the car had a 4 cylinder. I was furious and the only offer they made to make was to come back and trade it in and pay even more. This sounds like a deal!!!!!!! I paid too much already. Now no one will return my calls and I still haven't seen any keyless entry. They couldn't return calls promptly if their lives depended on it.
Patrick Rose    psrose888[a]earthlink.net
Number of dealership visits=1, Last visit date=4-21-04, Date report submitted: Jun 14 18:54:01 EDT 2004

Sales=Fair, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
My husband and I bought 2 brand new vehicles from them. 1 in Nov. 2003 and then 2 weeks later on Dec. 11, 2003. We have not had any problems with my Neon but his Dakota is another story. He was cleaning the ice out of the bed of the truck in Feb. 2004 in below zero temps when he slipped and fell in the middle of the bed. It caused the fender wells to dent and the right quarter panel to come loose at the truck bed floor. We have contacted Glenbrook Dodge and they said it could not have happened that way and our warranty would not cover it. Basically they called us liars. They have not even looked at it! All they have seen are the pictures as it is hard for us to drive 80 miles during the week to meet the service manager. So now we are stuck with a damaged truck and no way to repair it. Talk about service after the sale!! They picked out the truck for us. We didn't get to choose. Guess they must have known it was junk! They said it could be vandalism or we put something in the truck to cause the damage but there are not scratches on any of the dents.
Fix our damn truck!!!
chrissycat66[a]aol.com
Number of dealership visits=More than I can count, Last visit date=May 2004, Date report submitted: May 31 10:19:43 EDT 2004

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes,
After purchasing two (2) new vehicles from this dealership, one (1) of them had to be brought back into the service department for repairs. The engine light remained on and would not go off. The Service Manager advised that he had never saw the code that had showed up on the machine and he didn't even know if it was safe to drive. He reassured us that it was covered on warranty and it would be of no cost to us for the repair. The used Assistant Manager of the Used Department advised me that he would give us (2) tanks of gas for our trouble. We were then advised that they would call us when the parts came in and they would put our running boards on the same time so we wouldn't have to come in twice. On Friday they notified me @ 9:00 am (at work) and said the parts were in could I bring the truck in, I stated no that I was at work, could my husband bring it in on Monday. The salesman assured me that would be fine. When my husband brought it in at 7:30 am he was advised that it would be done by lunch and they would call if there was a problem. At 11:30 my husband contacted the salesman who stated that he spoke with them 1 hour ago and it should be done within the hour. When my husband arrived at 12:30 the department had went to lunch and the truck was not done. When he finally got ahold of them he learned that they hadn't even started it yet. When he also reminded them about the gas, surprisingly no one remembered that promise. Since the day we purchased both vehicles they have done nothing but lie to us. When I call for the President, he don't return my calls. We will not be back!!!!
Number of dealership visits=2, Last visit date=05/07/03, Date report submitted: 19 May 2003 15:40

Sales=Fair, Service=Avoid,
2000 durango 4.7 V8. overheating problems throughout 1st summer. Engine failure in Nov 2000. Towed to dealer, diagnosed problem. Several days later, a wake up to a police officer at my door. Seems my truck was stolen from the dealer, who didn't know it was gone until I called them. Apparently, they left the doors unlocked, which did not allow the factory security system to operate. The dealer would accept no responsibility and would not allow my lawyer or police to view security film possibly showing perp. Truck was in shop for 56 straight days and repairs were not begun until I pursued lemon law relief. Also 1st summer, truck began very rough idle. Dealer said "feels fine to us,nothing wrong. Even Mercedes don't idle smoothly". PLEASE! it was a very distinct and sudden change in idle. Well, 1 year later DC has a TSB to reprogram ECM. I went to a different dealer, surprise, and they knew of the problem and took care of it quickly. If I ever buy another Dodge it will likely be from them - Meyer Dodge in Monroeville IN. I wish zone office cared about dealer problems. I was raised a Mopar man, and have purchased a number of new DC products. Do they really want to lose a long-term customer because of Glenbrooks total lack of service? Perhaps you could add 'steering' to 'specific problems' categories as my power steering pump failed and required 10 days in shop to get parts and repair.
Number of dealership visits=10+, Last visit date=12/00, Date report submitted: 12 Jan 2003

Sales=Fair, Service=Avoid,
Have had many problems with my 2000 Dodge Durango. Since they are small issues you would think that it would be easy to repair. But every time I have taken my vehicle in to be serviced they either have to order the parts, or they say that they couldn't find the problem. The problems include; engine knock at startup,engine ping with hard acceleration(higher octane fuel doesn't help), steering alignment, a/c drain dripping on exhaust, poor drivers door alignment, broke center console trim while replacing a light bulb. There are also other problems too many to mention. I have spoken with the service manager, who stated that they are unwilling to work with me to resolve the issues especially since my truck now has over 36,000 miles. I also tried to contact the owner of Glenbrook Dodge but my request was transferred to a customer relations manager who stated that he was going to back up the decision of the service manager. All I can say is that I will AVOID this Dealership from now on AND I recommend anyone reading this to do the same.
Number of dealership visits=8 to 10, Last visit date=Aug 2002, Date report submitted: 08 Oct 2002

Sales=Excellent, Service=Don't Know,
Truck actually was bought over the net. The salesman knew his stuff, worked with me, didn't try to blow smoke, which I liked, as this is the third one ton dually 4x4 Cummins I have bought.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 23, 2007