Webb Dodge - Glen Ellyn, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I was trading in my 95 Jeep, and buying a 04 Dakota. The sales manager promised me $2500.00 in trade for my Jeep. While working out the price on the Dakota with the salesman, the sales manager pulled my Jeep into the service bay. After a couple of minutes he called me over and pointed out the my radiator was leaking (about a cup a minute) and that my trade-in valve dropped to $1800.00 ($700.00 for a radiator ?)
Okey, maybe a car with 90,000 mile could have a bad radiator....What the sales manager didn't know that an hour earlier I was at Bill Kay Chrysler. They were set to give me $2500, and my radiator was not leaking there.
chjeep[at]aol.com
Number of dealership visits=1, Last visit date=12-06-03, Date report submitted: Dec 10 20:17:41 EST 2003

Sales=Good, Service=Good, Parts=Good, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
?? Comments below do not match rating
Dealership Management are from the old school, i.e. HIGH PRESSURE. Won't let a customer walk without hassling them! Be extremely careful with the figures when trying to buy a new car there! Find your invoice prices on the internet and then go into the showroom, demand to see their copy of the invoice and negotiate up from the invoice prices. New car inventory very sparse, because they prefer to sell you a used car on which their profit margin is larger. Same thing when you go into the business office if you do decide to buy. Make sure you've checked out finance rates elsewhere and make sure you tell the business manager what rate you can get elsewhere, otherwise he will give you the highest rate he can get away with. This dealership also pushes aftermarket "appearance", alarm and extended warranty packages that are extremely over prices. Example: The appearance package cost them less than $200, yet the will give you a deal by charging only $1000 (and up). Certified vehicles are not truly certified. If you ask to see the certification on a car or ask about the certification process, you will get a bunch of mumble jumble about them being in the process of transferring records on certifications into the computer system, when in actuality, there is no certification program. Most cars just washed, detailed and put on the lot to sell! I was going to buy a car here, but because of the aggressiveness of the salesmen and sales manager, I went elsewhere, found the same exact car with the same options and saved over $2,000.00 and didn't have to put up with the b.s. this dealership dishes out.
Number of dealership visits=Too Many!, Last visit date=August 16, 2003, Date report submitted: Nov 24 12:47:03 EST 2003

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
extremely bad.
Number of dealership visits=2, Last visit date=NA, Date report submitted: 15 May 2003 14:29

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007