Sam Leman - Bloomington, IL

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Sam Lemons Dealership
I did buy a Mercury Sable from Sam Leman Dealership which it was about one year old and it comes with warranty. From the beginning the break system was bad with I have to take it in a few times they never got it fix. Also the transmission have developed some problems which the symptoms were these, every time you take off something will hit hard under the car. Well I did take it in to get it fix they said they fixed up but the problems did continue every time they said the installed parts but the transmission keep getting awful bad well they drag it on for months until my warranty run out but I did argue with them very hard about getting this problem fix. Well the service man tell me not to worried about it that they will order the parts needed to have it fix and he will call me when the parts arrived to get them installed, well he did not call me for about one month. Therefore, I visit in person and talk to them, which by my surprise they could not find any orders for me and they preceded to tell me that no order in my name could be found.
Also, they tell me that my warranty was expired by now too, which we have already discussed before. That is why they have to fix the problem with the transmission.
Finally, they refused to fix my car and now by this time I am demanding to talk to there manager and also talking loud so everyone around can hear me and I am telling the service man that I am going to sue them to.
Well, the service man said to me that, that is my right to go and sue them but they are not going to fix the problem.
There service sucks and I will never buy another automobile in Sam Leman Dealership again. The public should call this dealership - Sam Lemons Dealership with its just lemons what there sell to the public.
Yours truly,
Submitted by: J Sandoval     Jangelsn[a]yahoo.com
Number of dealership visits=8, Last visit date=1999- 2000, Date report submitted: Nov 3 23:32:19 EST 2004

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
BEWARE!! Service dept. is a joke. Bought a 2002 Dodge Caravan in December, two weeks after purchase the engine began to "chirp". Ended up in the shop 5 times for same problem and had to it towed in a 6th time for another problem. Finally talked to VP and will be trading out of vehicle. Will never return to service dept. for anything. Sales dept. OK after I finally got the big cheese involved. Funny how that works.
Number of dealership visits=1, Last visit date=4/4/03, Date report submitted: 09 Apr 2003 02:51

Sales=Don't Know, Service=Avoid,
I have a 98 Dodge Ram 1500. I did not buy the truck from Sam Leman, they honored the warranty that I purchased with the truck. I had several problems with the truck and all the service department did was charged me out the wazoo ($366.00 to be exact and fixed nothing)for diagnostic fees. They are very unprofessional and care nothing about your needs just what they can sell you. I got Hellar Dodge in Pontiac, IL where the original owner purchased the truck from when it was brand new, to fix the Trans. problem and other problems, and I am finally happy with my Ram. I will not recommend Sam Leman to know one and that is the reason why I am writing this peace. This Sam Leman I am talking about, and the Sam Leman in Morton, IL are owned by the same individual.
Date report submitted: 20 Dec 2001

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007