Rockenbach Motors - Grayslake, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Called on a car that I saw advertised. I confirmed the ad price, etc. When my son-in-law went and checked into the car the next day, the price was suddenly $1000 higher and the car was not the same one shown in the ad. I wouldn't buy a car from these people if they were the last dealership on earth. If they pull this with used cars, imagine what they do with the new ones.
Number of dealership visits=1, Last visit date=01/28/03, Date report submitted: 04 Feb 2003 02:00

Sales=Good, Service=Avoid,
Bought our 99 Silerado there. Salesman was very good although he is no longer there. Service is very unsatisfactory. I would never go there again! Took the truck in for a recall in which GM forgot to install aux trans cooler. While in the shop they scratched the drivers side fender. They had the truck waiting in the service area (which is dark) so I wouldn't notice the scratch. Saw it when I got home and called immediately. They said they already had it noted on the service agreement which is BS. Had to go back the next day and boy did I get the apologies (they say they confused me with a different customer - what about it being noted on the service agreement????). Went back the next day to pick up the truck and there was still a scratch. Had to wait 2 hours while it was fixed - They gave me a beanie baby to say they were sorry - What IDIOTS!!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007