Parkway Dodge - Bloomington, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Had my truck towed to dealership because lack of oil pressure problem. Took them 2 days to get to it. The started it and it started to knock (not when I brought it to them.) The performed their diagnosis and told me there was no oil pressure (the reason I brought it to them). They couldn't find the problem so I authorized further tear down. The found sludge in the crankcase and told me that my ext. warranty may not cover repairs due to the sludge. Keep in mind that I owned it only for 7000 miles. I told them they fix it, the warranty or my oil company (Amsoil) will if it is their fault. But I will not be held responsible. I took 2 oil samples and photos of the sludge. Four days after I brought it to them, the adjuster showed up. The next day they authorized the repair, rebuilt engine. It took the engine 3 days to arrive and 2 days to install. They installed new spark plugs without prior permission (something I had to pay for,) but I did anyway, also the O2 sensor went bad, another item I had to buy and not planning on it. All and all, it took 11 days for repairs and I was without a truck for 3 weeks. They did help me get a car rental paid for by my warranty company. I would use them again and recommend it to others, just play your cards right and in the system (like oil samples and pictures.)
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=1/14/05, Date report submitted: Jan 14 20:39:44 EST 2005

Sales=Good, Service=Avoid,
Service Manager had several explanations why he couldn't or didn't want to fix warranted problems. Acted like the customer didn't have a clue what the problems were. Insulted customer’s intelligence with pitiful excuses.
Date report submitted: NA

Sales=Poor, Service=Poor,
Tried to work with dealership to buy new vehicle. Salesman seemed friendly enough but sales manager wasn't willing to work with me. He suggested I shop around to verify that no one would beat their deal. Needless to say, one visit and 30 minutes later, I had a great experience at ANOTHER dealership. When I phoned the salesman, it was easy to see that he wasn't happy and replied, "thanks for rubbing it in" before he hung up. In terms of their service department, my wife had an oil and filter change appointment scheduled. It took over 2 hours to complete and did not offer to run her back to work during that time. Kept providing "excuses" for the delay.
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007