Bill Kay Chrysler - Naperville, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Bought a car that I saw on the Internet Thomas "GUS" Gustave emailed me back a price and My wife and I were in and out that night with our new Van...straight forward deal no problems
Submitted by: Tim Murray      gus691[a]comcast.net
Number of dealership visits=2, Last visit date=1/2/2005, Date report submitted: Jan 5 16:59:03 EST 2005

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I have been new car shopping via the internet and was put in touch with 'Thomas "GUS" Gustave' at the Bill Kay dealer in Naperville. I was told that my 98 Camry, in need of a new water pump and timing belt, would be worth $4000 if no other major problems were found. Since they were unwilling to have my car towed in, I decided to work out a price with Gus before paying for the tow. I called Gus on Saturday and told him I would be willing to pay $30500 for a in stock Pacifica. He agreed to the price and the trade in's pending inspection. I then asked if we could determine how much more cash I would need to meet the 10% down required for 0% financing. He told me that we could work that out when I get there and to have the car towed out. I did just that, at a cost of $80. Upon arriving at the dealership, I was told that the price Gus quoted was including $3000 factory rebate. When I asked Gus how I could have the rebate when he knew I wanted 0% financing, he lied to my face and said he had no knowledge of our conversation. His manager then told me that I should have gotten it in writing and I was out of luck.
I can't describe how upset I am with this dealer. I told Gus I didn't want a run around, just an honest price before I tow my car in. Instead I get lied to. I would still like to by a Pacifica, but this dealer has really made me hesitant about buying Chrysler. I don't expect anything more than a fair price and to be treated honestly. Unfortunately that seems beyond the capacity of Thomas "GUS" Gustave and the rest of the Bill Kay team.
BOTTOM LINE: If you are going to by a Chrysler, buy from another dealer!
Daniel Novak       d.novak[at]comcast.net
Number of dealership visits=1, Last visit date=12-12-03, Date report submitted: Dec 15 13:52:01 EST 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007