Tom Addis Dodge - Coeur d'Alene, ID

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes,
While I have had nothing major on my 2003 Ram 3500, these folks took care of the routine and I am more than pleased with the way they conduct business!
Submitted by: Al Smith            alsmith_2002[a]hotmail.com
Number of dealership visits=7-8, Date of last visit=Feb 1, 2007, Date report submitted: Feb 10 18:31:37 EST 2007

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Dodge shipped my replacement exhaust manifold to this 5* dealer who was closest to my Canadian Vacation location. When I attempted to pick up the part this dealer insisted that I wait 4 days for the next available service appointment. I refused and left with the part, to have it installed elsewhere. The dealer reported the incident to the local police who have pursued the issue for months. They have not arrested me because they don't know where I live [not Idaho].
Submitted by: Marco_az
Number of dealership visits=1, Date of last visit=9/2004, Date report submitted: May 9 00:09:08 EDT 2005

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
I received a recall noticed from Dodge about a fuel tank strap that was being recalled. I called Tom Addis Dodge who said they knew about the recall and scheduled me to bring in my vehicle for the work. I took my vehicle in there a left if for an entire day, which was a great inconvenience because it is the only vehicle I have. When I went back at the end of the day it was sitting out back. The service manager tried to charge me a $90 fee to "diagnose" it. I explained to him it was a recalled item. After 20 minutes of checking he finally figured it out that it was a recalled item and Dodge was to pay for the recall. During the entire day they had my vehicle they didn't do anything. When I asked why they didn't replace the defective part he said they didn't stock it and would have to order it. I said why didn't you tell me that when I called to make a service appointment. Long story short, horrible service, horrible sales staff, horrible dealership.. Avoid at all costs, well worth the drive to another dealership (which I did).
Number of dealership visits=2, Date of last visit=02/15/03, Date report submitted: 23 Mar 2003 19:37

Sales=Don't Know, Service=Avoid, I had a '93 Dakota that needed a rear main seal replaced for a slow leak (under warranty.) The truck had also been at two other dealerships (in another state) for an apparent steering wheel "creeking" noise. Both of which were warranty work. I took it to Tom Addis for the service work. Ten (10) days later I picked up my truck and had a $100 bill, for the steering work, despite the previous warranty records that never fixed the problem. As for the rear main seal, I got under the truck a few months later and noticed THAT IT WAS STILL LEAKING. They never touched the gasket. My first and last experience with the service dept at Tom Addis. I will never buy a vehicle there.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 19, 2007