Dave Smith - Kellogg, ID

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I contacted the dealership by e-mail. Was contacted by a salesman by phone. I was looking for a 2009 Ram 1500 with Laramie crew cab. I told him the other specs I wanted and he would call me back with the price. Salesman called back and said he had exactly the truck. We discussed the price and other options I might want, and asked me if I would like to put a deposit on the vehicle to "hold it until the deal was final and no other salesman could sell it. If the deal didn't transpire it would be refunded, and even after we had a deal over the phone and I drove the 800 miles to the dealership with my trade-in and wasn't happy with what I was getting it would be refunded". I agreed to those conditions and gave the salesman my Visa card number. The next day March 6 the salesman called and said the Ram Laramie he had was not 2 tone paint but monotone but they could send it to the body shop and make it 2 tone for $1550.00 more or they had located one in Colorado that could be shipped there for $1800.00 more. (i was under the impression that the Laramie package was only 2 tone option you get.) At that point I was uncomfortable with the deal and March 7 I canceled the deal.
March 9 my Visa a withdrawal was taken from my acct by Dave Smith Motors. March 11 I e-mailed the sales manager I would like my deposit returned. March 12 I was called by the sales manager and told that deposit on vehicles was non-refundable, that was to cover the cost of the salesman working the deal. Bait and switch both in sales talk and vehicle......
Do Not put money down on new vehicles there's more being built tomorrow.
Submitted by: John Wright
Number of dealership visits=1, Date of last visit=03/05/09, Date report submitted: Mar 16 11:17:55 EDT 2009

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I returned to Dave Smith Motors in order to buy a 1-ton Mega Cab truck, The sales staff was very helpful and I feel I got the best deal on the truck and my trade in. I would recommend Dave Smith to anyone, I think you are just wasting your time with any other dealership. This is my 4th vehicle from them and my average time to take care of the deal is about a hour and a half. At other dealers you can be there all day. Dave Smith does not BS you and they don't pull any of the average dealer tricks, like the "4-square were going to rip you off" sheet. Dave Smith bends over backwards to make the customer happy, I think that their service has improved a lot, but it was not that bad to begin with. I am very very impressed with this dealership. They seem to really care about their customers!!!!

If you go to Dave Smith, call ahead before you arrive, they will give you extras like a free gas card or other free things for showing up, they may even cover a airline ticket or hotel room, just depends on what promo they have going.
Submitted by: Jason Boydston
Number of dealership visits=6, Date of last visit=5/9/08, Date report submitted: May 30 16:28:09 EDT 2008

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
They treated me great explained everything very well and beat everyone my area on price (approx. $1200.00 cheaper).
Submitted by: Mike Boot             bootfest[a]aol.com
Number of dealership visits=1, Date of last visit=May 10, 2007, Date report submitted: May 5 13:41:34 EDT 2008

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Always below invoice...great service...
Submitted by: Alex          alexgeorgia2004[a]hotmail.com
Number of dealership visits=4, Date of last visit=01/05/08, Date report submitted: Jan 31 20:23:35 EST 2008

Sales=Excellent, Service=Don't Know, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
It was the most hassle free buying experience I've ever had. Being that I live in Maui, Hawaii you would think it would take a lot of time in getting my ram truck here. NOT!! As soon as I signed the paperwork my truck was here in two weeks.My salesman was Mykah Trevena and he worked with me to get exactly what I wanted. With the after market add-ons like a six inch lift, tires and wheels, the accessory dept. did a great job. I've recommended Dave smith to all my friends and still have on the license frame w/dave smith on it. I'll never by another car in Hawaii again. Thanks Mykah and Dave Smith Motors!
Submitted by: cory " moki" ryan       ryanhb808[a]yahoo.com
Number of dealership visits=1, Date of last visit=july 2007, Date report submitted: Dec 22 02:24:25 EST 2007

Sales=Excellent, Service=Don't Know, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
These folks know how to treat people. Personal and individual handling by all staff. Even though I haven't used their service area I think that they will be great. Was able to walk through their area and meet the service manager. Their accessories area was great.
Submitted by: Kenneth A. Willett           ileneken[a]juno.com
Number of dealership visits=3, Date of last visit=feb 05, Date report submitted: Feb 20 14:52:28 EST 2006

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I purchased a 2005 dodge ram 1500 4x4 quad cab from Dave Smith Motors, I was in and out in a hour and a half, it is the most unique and trouble free dealership experience I have ever had, I also in the past purchased a 1997 dodge stratus and a 1994 dodge ram 1500, all from the same salesman, I love Dave Smith Motors, and will always purchase from them.
Submitted by: Jason Boydston    eddybauer1[a]yahoo.com
Number of dealership visits=3, Date of last visit=2-19-05, Date report submitted: Mar 3 16:09:01 EST 2005

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
Had a 2004.5 Dodge 3500 4 x 4 Cummins Diesel ordered. Pricing was ok but the follow-up on the back ordered truck was non-existent. Finally got tired of the lack of response and cancelled the order. As soon as I cancelled they faxed over a VIN number and indicated that if I cancelled they would keep my deposit.
I ordered another truck from Dishman Dodge in Spokane. Much better service and much better price.
Number of dealership visits=2, Date of last visit=3/1/2004, Date report submitted: May 11 12:34:49 EDT 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I bought a new Diesel Pickup from them in 1993-great experience (no hidden costs or cheap tricks-the price they quoted over the phone was the price I paid). Sold that pickup to my son (still running strong) and purchased a 2003 4WD 4dr Diesel Ram. They've become more sophisticated during the 10 year span but the price they quoted was still the price I paid. They picked me up at the airport on time. Some pressure to buy aftermarket add-ons and an extended warranty but they retreated easily when told no. Expect to be back there in another 10 years.
Number of dealership visits=2, Date of last visit=3/03, Date report submitted: Mar 1 12:11:04 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The sales staff was excellent. Gewn the sales lady was great to me and my father who also purchased 2 new rigs. A GMC pick-up and a 2003 Yukon. While i purchased a 2003 Dodge Cummins. And the accessories department is great good Ol' Johnny B will hook you up with anything that you need. If you don't need a rig just go there and meet him he is funnier than heck.
Good Luck and Dave Smith has the rest of my business no matter what.
Brian
Number of dealership visits=1, Date of last visit=02-19-04, Date report submitted: Jan 22 00:09:54 EST 2004

Sales=Excellent, Service=Don't Know, bought there=Yes, scv_there=No,
Excellent experience with Dave Smith Motors. I called them and they quoted me a lower price than anybody around. I live in the state of Washington, and I would definitely go back and buy another Dodge Truck from them again. Price was the same when I got there. I would recommend Dave Smith Motors to anyone.
Number of dealership visits=1, Date of last visit=8-6-2003, Date report submitted: 11 Aug 2003 02:02:38

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes, No comments offered
Number of dealership visits=4, Date of last visit=4/03, Date report submitted: 25 May 2003 07:46

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
This is the Ultimate in Auto Dealerships - we bought our truck at Dave Smith Dodge 2 years ago - since we do a lot of traveling from Montana and Seattle WA. We tend to stop at Dave Smith Dodge for all of our scheduled maintenance. From the professionalism of their sales staff (ours was Matt Surplus) to their Service Department (Jessica) everything experienced was excellent!! I can not imagine going anywhere else to purchase or service ones auto/truck. Even if you are doing light maintenance - your truck/auto is delivered to you washed! Just a great experience!!!!
Robert Mastrandrea      gib_bob@attbi.com
Number of dealership visits=15, Date of last visit=Jan, 2003, Date report submitted: 26 Mar 2003 15:28

Sales=Excellent, Service=Don't Know,
My experience at Dave Smith was outstanding. After getting the royal run-around at the dealers in Seattle I called Dave Smith Motors. Karl Lakey was my salesman, he couldn't have done a better job, gave me a price on the phone {dealers in Seattle wouldn't come close], same price when I flew over to pick up my truck. They went out of there way to be accommodating to me, when I need another new vehicle I'll be going back to Dave Smith Motors.
Date report submitted: 22 Jun 2002

Bought from Dave Smith in Kellogg,  ID great experience comment included on a report about another dealer

Sales=Excellent, Service=Excellent,  IT DON'T GET NO BETTER THAN THIS

Sales=Excellent, Service=Excellent,  The first time we have ever enjoyed buying a new vehicle. No hassle and the price was right!

Sales=Excellent, Service=Excellent, 
The best sales experience I've had.  The service dept. prep'd my truck, installed exhaust brake and trailer hitch while I waited. The salesperson repeatedly checked and reported status to me. Only had to wait 4 hours.

Posted to DiRT:
I bought my Ram through Dave Smith Motors, Kellogg, Idaho, even though I live in Utah. Their price was thousands of dollars below what any local dealer would do at the time. This was my first "American" car, and my first truck. They really answered all my questions, and were very professional.

Sales=Good Service=Don't Know
I had ordered my truck as I wanted and was willing to wait for it. When it arrived I was told to come and get it so I made my arrangements and even gave them 3 extra days to have everything ready - well I arrived on time and the truck was not washed and ready so I waited an extra 3 hours for them to finish preparing it. Everything else was great.

Sales=Excellent, Service=Excellent, no comments

Sales=Excellent, Service=Don't Know,
They are a no haggle dealership and can save a person around $5,000 off the cost of a standard dealership. I was living in AZ and purchased my 96 Ram over the phone. I never even met the salesman, but he was one hell of a nice guy. Even with t he plane ticket and the cost to drive it back down there, I still saved close to $5,000 from what they wanted for one down there.

Sales=Excellent, Service=Good,
First class operation. The entire process from picking the truck to picking it up was a pleasant experience. I will buy there again. I'm still waiting to find out how there service dept operates.

Posted to the TurboDiesel List:
How to buy a truck under invoice!!!! In the small town of Kellog, Idaho there is a dealer that can do this. The name is Dave Smith motors. I was there in December of 97 and there was a plaque on the wall that said "thanks for the great month, we sold 732 new cars". I was flabbergasted to say the least. They absolutely deal in volume there! He sold his vehicles at that time at right about $200 dollars above dealer HOLDBACK. Which at that time was approximately 3% of the cars Invoice price. The drawback is, that Kellog is one heck of a distance from most of us. Their option on this is that they will pick you up at the airport in Spokane and drive you to the dealership. Complete the paperwork and have a nice trip home. I am in the Sacramento area and the trip one way is about 15 hours with out hurrying.

Sales=Excellent, Service=Don't Know
The best dealer in the USA. Have purchased 2 trucks from them. Will never buy from anybody else again!!! Honest, up front, no BS.

Sales=Excellent, Service=Don't Know
The best. Have purchased 3 vehicles from this dealer, and will be back for more.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009