Stew Hansen's Dodge City - Urbandale, IA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: Bob Rees           RobertJr.Rees[a]wellsfargo.com
Number of dealership visits=Bought 3 trucks from them, Last visit date=October 2005, Date report submitted: Oct 17 16:11:39 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have been very satisfied with the service I have received. WB the salesman is very helpful. I have bought five vehicles from Stew Hanson Dodge City
Submitted by: Withheld by request
Number of dealership visits=five new vehicles, Last visit date=October 2005, Date report submitted: Jan 25 06:16:04 EST 2007

Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Had an excellent buying experience at Stew Hanson. Sales person went out of his way to make sure we were happy. Even added a bedliner for my Dakota. Service department needs a lot of attention. I brought my truck in because the check engine light came on and the guy who came to help was very rude and acted like I was an interruption in his day, and that he was only looking to get rid of me so he could leave. He said he couldn't get me in to look and my vehicle, didn't even look at the schedule for Saturday, but was sure that it was jammed. I asked him if he could call another dealership for me and he quickly dismissed that idea. I don't know if all of the service department is like that, or if it is due to the fact that my truck only has 8500 miles on it and it would be warranty work, but I know that anything that I need fixed, and I am paying for I will definitely shop
Submitted by: Scott
Number of dealership visits=5, Last visit date=5/18/2005, Date report submitted: May 19 11:32:31 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I am very pleased with the overall experience of buying a used vehicle. I am a recent widow with a young daughter. The thought of used car salesmen can be very intimidating. I was very pleased with JD. I am going to look for a second vehicle and will contact him. I trust him to be honest and straight forward.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=February 11, Date report submitted: Mar 13 09:59:36 EST 2005

Sales=Good, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Comments do not appear to match ratings
I have purchased several vehicles from Stew Hansen, but it takes one experience to cancel out all the good. The last vehicle I purchased was a 2002 Dodge Ram that I had problems with from the start, an alarm sounding with the ABS light flashing momentarily. My new wife thinks the truck is unsafe as this concerns the braking system and is apprehensive about riding in it. I would have to drive from Oskaloosa to Des Moines and spend several hours while they researched the problem among themselves and even with Chrysler which took longer. I had the truck up there several times, I'm talking more than five. I finally wrote to Chrysler and to Stew Hansen August 2004. Chrysler said take it back in and try this. Stew Hansen said nothing. Not even an acknowledgement that he received the letter. In February 2005 I had had enough of the warning light and alarm so I called the service department at Stew Hansen and asked if I had to tell a dealership I traded the truck in to about the trouble I was having as I was thinking about getting a Chevy as Dodge was doing nothing to resolve the problem. The service tech told me that I didn't have to tell nothing other than any damage, and he hoped I enjoyed my new Chevy. Really made me want to buy another Dodge.
I tried to tell them I thought this was a lemon, but they kept talking around the subject.
Submitted by: Kent        retired_once[a]yahoo.com
Number of dealership visits=Too numerous to count, Last visit date=August 2004, Date report submitted: Feb 21 10:24:49 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
bought a 2003 rt durango from B.D. while traveling through IA. home residence is in KS. was very pleased with the deal made with the sales department. took a trip back to kansas and the electric door locks started going off every 3 seconds. called the service department and they were very helpful in telling me how to disconnect the security to stop the locks from going off. this automobile was still under warranty and i was in ks unable to get it fixed was going back to ia the next week and they set up an appointment to have it fixed. called the dealer to tell tem i would be late getting into town and they said they would be there to fix it. showed up around 10:00 that night and they stayed open they stayed open till it was fixed which was around 0100 in the am. very good service department and dealer would recommend them to anyone.
Submitted by: tony henry       tonynjen3712[a]yhoo.com
Number of dealership visits=2, Last visit date=2003, Date report submitted: Jan 21 03:38:58 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
To Whom it May Concern: I have bought a car off of J.D. in the used Car department at Stew Handsen's Dodge City and my experience was nothing like the one I read on this page. After my purchase I went to this site to post my satisfaction, as the manager of the dealership told me about the page and said how I could go in and rate my experience with their dealership. I was very surprised to find the two posted comments about my car salesman. He was very experienced and helped me get to the payment that I needed to be at. He helped with the financing and his mangers were very helpful as well. JD even went as far as driving my vehicle across town to get some minor changes I wanted done and then drove 2 hours to deliver the car to me. That is great salesmanship and I'm glad that I went to Stew Hansen's and bought my vehicle from JD. He was nothing but nice, considerate and knowledgeable with me. I suppose it's a difference in opinion.
Number of dealership visits=3, Last visit date=2004, Date report submitted: Apr 1 11:15:22 EST 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I bought a used car from J.D. and it was one of the best experiences that I've had at a dealership. He knew a lot about the car and was willing to put the time in to answer all my questions. I will definitely buy another car from J.D.
Thanks Jon!
Number of dealership visits=1, Last visit date=April 04, Date report submitted: Apr 1 10:52:51 EST 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I had a wonderful purchase experience (salesman Larry Castognoli). He treated me (a woman!) like I was an intelligent human being (can't say the same for other dealerships I visited). I got an excellent deal and a great Grand Caravan. I have been contacted a couple of times since then to be sure there isn't anything further that they can do for us (and that is even after the "survey" feedback time). I am recommending them (him) to other professionals that I know who are in the market for a new vehicle.
BL
Number of dealership visits=1, Last visit date=Nov 30 2003, Date report submitted: Jan 21 15:21:54 EST 2004

Sales=Good, Service=Avoid, bought there=Yes, scv_there=Yes,
This dealership has to many people to take the blame, not one person will fallow things threw with out blaming another department. really had to baby-sit them, was not able to talk to person that work on truck because they don't allow it!! Damage the truck paint and had to repaint door. Was told thing they did not do, and drove 3000 miles with faulty drive shaft and was not told the yokes were leaking. Trust your gut feeling with these jokers.
Number of dealership visits=9, Last visit date=9-27-03, Date report submitted: Oct 2 23:13:56 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Avoid J.D.in used sales at all costs. WHAT A BONEHEAD. NO KNOWLEDGE, NO PERSONALITY NO WAY will I or anyone I can tell, buy a vehicle from him. I'm wondering what to think of a dealership that employs someone with no clue. Maybe one correct answer out of 5 questions should be o.k., but, that was what's your Name. J.D.
Number of dealership visits=1, Last visit date=09/06/2003, Date report submitted: Sep 11 14:34:17 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Terrible used sales person. J.D. is his name. Used car sales manager no better. Misquoted prices of vehicles, treated us poorly and the last line by J.D. was I don't need my time wasted by you. We were there to buy a used vehicle. We knew what we wanted, had financing arranged and also, had the cash difference on our trade-in. No effort what so ever by J.D. to be polite or to even try and sell us a vehicle. Maybe a bad day for J.D. and his Manager. I don't think so. We would rather walk then buy a used vehicle from Stew Hansen's Dodge in Des Moines, Iowa. J.D. also made sure to let us know he has 3 years of experience. He must of said this to cover the fact that he couldn't answer any questions regarding their financing options, differences in vehicles we were looking at, trade-in price (other than, you sure are upside down), loan length depending on vehicle year or what type of chew he uses. Thanks to J.D. and the used vehicle manager for pointing us in a better direction.
Number of dealership visits=2, Last visit date=09/08/2003, Date report submitted: Sep 9 13:56:02 EDT 2003

Sales=Excellent, Service=Excellent,
Great place staff service sales we are treated like home when we go there would even tell women to buy there. Stew Hansens Dodge City Des Moines Iowa go there to buy they are the best!!!!!!!!!!!!
Cecil Denney    cecilram00<at>yahoo.com
Number of dealership visits=25, Last visit date=Oct 8th 2002, Date report submitted: 11 Nov 2002

Posted to the TDR Forum:
Stew Hanson Dodge in Des Moines has bent over backwards to repair or make right anything I or others have questioned. Replaced one tranny, three clutches, thermostat and will have a four wheel alignment done Friday. All just on my word. No diagnostics. Mike Fitzpatrick is the one I usually deal with, but they all seem to be good guys. The mechanics are another story, but they just follow orders. I drive 155 miles one way to let these guys work on my truck. Well worth the trip...T

Sales=Excellent, Service=Excellent,
Was referred by three other people, two of which bought trucks there sight unseen. To follow suit, saw a truck in the lot on Friday after closing, called up there Monday, and owned the truck by noon, from 155 miles away. Five star dealer, in the top five in the nation every year for sales and service, and they beat all others in Iowa and Missouri on price thru "Business Link". I will never go anywhere else for sales or service, whether for business or pleasure vehicles.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007