Palmer Dodge - Rosewell, GA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
Sold me a salvaged car.
I purchased a used 2002 Kia Rio Cinco from Palmer Dodge on June 23 of 2007. I explicitly asked if the car was ever in an accident. Palmer Dodge assured me that the car had a clean carfax report. I later learned that the car was salvaged. Palmer Dodge sold me a salvaged vehicle and I ended up
taking a loss.
Shortly after the purchase, I noticed that when I hit bumps in the road that the left front end would knock. When I gave the car an oil change I notice a bolt was missing from the brake caliper. Some inspection.
I will not conduct business with a business that does not stand behind their mistakes and neither should you.
Submitted by: Braun Stella    bste11a[a]yahoo.com
Number of dealership visits=1, Last visit date=June 23 2007, Date report submitted: Mar 21 00:13:57 EDT 2008

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Last May 2005 my dad Andrew flew in for birth of my daughter. While he was staying with us. I decided to take my truck 2003 Red Dodge Quad Cab 1500 in for a oil change. When we arrived there and went inside the service dept. The man there knew me because I had it serviced there once before. While he took a look around my truck and told me that I need to have a tires rotation. He also told me that I needed the brakes to be changed. I said no, just do the oil change and tire rotation. So they took in my truck around 2 pm or so. I assumed it will take an hour. We walked around and looked at cars/trucks etc. it had been an hour so we went and take a look. Saw that my truck is already up with hood opened up. So we just waited outside. Another hour went by now it's around 4 pm still my truck is up nothing had been done. My dad got kinda irritated and went in and talked with the man. They told him they started working on it. I took a look. Finally a man took the tires off and did the balance on it then set it down and started doing oil change. Man... two hours???? standing in the heat. Another hour went by now it's five pm. My mom called asking where we are and supper is almost ready to eat. About 6 pm. finally my truck came out. No "sorry" from the man who did the work. Just handled me the paper and walked away. So I took the paper and get it paid. I complained to the man about the length of time to do that kind of work oil change??? he decided not to charge me for oil change but charged me for tire rotation. bec . I think it costs more than oil change. he did say he's sorry. So.. now from on I had taken my truck to other places like getting my brakes fixed and oil changes. I will not take my truck to Palmer's again. please be smart about that. People are not stupid on how long oil change will take? it should be half to one hour long. that's it.
Submitted by: Joel W. Nielsen
Number of dealership visits=2, Last visit date=MAY 2005, Date report submitted: Dec 5 13:42:56 EST 2005

Sales=Fair, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Salesman was nice but tacky. He was telling my wife and I stories about his strip club visits, which was bizarre. Seemed more interested in getting referrals than anything. Lost interest once deal was signed and didn't even come out while we waited for vehicle to be washed. "forgot" to mention a $350 end of lease fee.
Service dept was a mess. Bad attitudes. Service writer looked more like a stripper. Maybe my salesman got her the job there. But she knew nothing and was slack. They took my truck in to replace a broken rear window, but after a while couldn't produce. They then tried to charge me far over the estimate price. So I drove up and got it and took it elsewhere and had it done for far less.
Parts dept couldn't manage to handle a request for touch up paint properly after several requests. Finally I was sold some. Opened to find they had sold me an old one that was dried out.
Submitted by: Bruce Anthony
Number of dealership visits=2, Last visit date=2000, Date report submitted: Jun 17 07:08:36 EDT 2005

Sales=Poor, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Avoid this place like the plague. The dealership is horrible. The head sales guys are smug and arrogant and are used to dealing with Viper buyers apparently by all the Vipers they keep. Service was friendly, but priced at two times the going rate to have something done at a private garage.
Submitted by: =Steve Ware
Number of dealership visits=4, Last visit date=04/18/05, Date report submitted: Jun 15 11:50:39 EDT 2005

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
We have brought our car in for the past two days(friday, Monday) and our car is STILL not finished. It is a transmission issue. We were told they don't do warranty work on weekends. I will tell you right now that we will not by from Palmer Dodge again. The service there is incredibly slow and unreliable. We are a family of 5 and should not have to be without our car for 3 days because they don't touch the car. First come first serve is ridiculous. If it is under warranty, which it is, we should be first on the list. Especially since we cam last Friday and THEY didn't finish. Seems to me we would be the first car looked at this AM. I love my caravan, but the service department has always proved unreliable and I will not by a Dodge minivan again due to this reason alone!
Submitted by: Cibulskas             cibulska[a]bellsouth.net
Number of dealership visits=many, Last visit date=August 7-9, Date report submitted: Aug 9 15:15:34 EDT 2004

Sales=Fair, Service=Avoid, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
2005 Ram 3500 Diesel Laramie 4x4 QC Dually.
They can sell you a truck, but they can't repair it! The A/C keeps having major problems, Palmer says its normal. Loss of blowing air is not normal. No air comes through the panel vents after two service visits or about 6 working days with no fix. While at the dealer the truck's passenger mirror was damaged, driver's side fender and hood was scratched, they replaced the mirror cover. I think the ran it up against a wall. Leather seats and steering wheel all black with grease. Palmer will not address the vibration problems even though I provided the TSB stating how to fix the steering vibration. Over all the service department treats you like an idiot. I think the problem with Palmer is the lack of qualified techs and service writers. These people have no idea how to fix problems and really don't care if they fix it or not. No trouble shooting skills at all. Plus, they won't even try. I go through Roberto, he offers no solutions to the A/C problem. I've delt with this dealer for the past 6 years, they have gotten worse with age. Advoid these people if you can. They have "hot" customers on a daily basis, I heard about lots of Durango issues while waiting for mine. One man was on his 5th try to fix the same power window problem.
I really like the truck, its the dealer who has ruined the experience.
Submitted by: Shamus Sage
Number of dealership visits=6, Last visit date=4/17/04, Date report submitted: May 18 10:31:56 EDT 2004

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
very poor experience with the service dept. Told me that the labor charge for diagnosis would apply against charges- overcharged and didn't fix the steering. All I got for $280 was an engine warning light turned off. I will never go to this dealership again
tim sheehan        tjshe[at]comcast.net
Number of dealership visits=1, Last visit date=11/20/2003, Date report submitted: Dec 15 16:50:32 EST 2003

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=No,
Having bought a used 2001 Durango SLT, I requested the second set of key & key fob as was provided with the new car. The 'newbie' salesman assured me he would contact the previous owner as there was only one key set in the dealership. After 10 days, I was informed that the previous owner could not be reached and a new key & fob would have to be programmed in Service for - are you ready?? -- $100!! I said, calmly, NO WAY. I bought the car and should have two sets of keys. I would be willing to pay cost, as I was not the one who lost the second key set. After visiting the service department to have the key & fob programmed, I was charged $204.00!!! After complaining to management, I was credited a mere $40. What a sap I am. Never again will I deal with them. Then there is the matter of the car's service records requested as part of the sale, and to this date I do not have them. But don't get me started. I am in process of contacting the Dealership's owner to file a formal complaint. I do not want to be the sole financial supporter for the Chrysler Corporation.
Submitted by: Thomas Orf
Number of dealership visits=2, Last visit date=7/12/03, Date report submitted: 31 Jul 2003 21:27:39

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I spoke with Eric Palmer on a price, I asked 4 different times and he told me that they would treat me like a employee or family member. Still I did not get a price. Not the way to do business in this day and age. Eric is a nice guy, but when we are talking money I need to know where we are starting. I went to Hayes in Lawerenceville, GA got a price and after some give and take got the Ram 1500 5.7 Hemi SLT of my dreams thanks to Matt Miller and owner Mike Hayes.
Brannon Martin
Number of dealership visits=1, Last visit date=5/14/03, Date report submitted: 22 May 2003 08:51

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Went to Palmer Dodge to buy a Ram 1500 Quad Cab. My dealer told me he could not give me a price on the vehicle unless I was willing to agree to buy it that day. It is difficult to agree to buy a vehicle if you do not know what the price is. I got up and walked away and paid cash for a Chevy at North Point the very next day. Come to find out they fired the sales guy soon after.
Number of dealership visits=2, Last visit date=Feb 2003, Date report submitted: 02 Apr 2003 14:28

Sales=Good, Service=Avoid,
When we were in the market for a Durango, we spoke to several people that purchased from Palmer Dodge, and they told us, "love our Durango, but you can't get any service from Palmer." Well, we voiced our concerns with Sales when we purchased, and they assured us that they were a 5 star dealer... HA HA. We have had our Durango in on 4 occasions for small warranty items,and an oil change and tire rotation. In all 4 visits we have had to return to the dealership because the work was not complete or done improperly. When we took in in for initial cleanup (we bought in late on a Saturday afternoon when the staff was already gone home), we left it all day, and they never washed it or vacuumed. Also, were to touch up the doors on both front sides (a couple of very small nicks) and they did not do this also. Last time, we took in for an oil change and tire rotation. They only rotated 1/2 my tires. The list goes on and on....
Date report submitted: February 23, 2003

Sales=Fair, Service=Avoid,
Bought a 2001 Dodge Grand Caravan Sport in September 2001. Salesperson was okay. Finance manager was terrible. Know what you want to pay, know what your being charged and stick to your guns.
Service Department is the pits. About a month after buying the van the power liftgate would not close the liftgate. In three attempts they could not duplicate and only adjusted a "shim." The liftgate would fail to operate after two to three tries. Finally went to a different dealership who fixed the problem. Avoid Palmer Dodge.
Number of dealership visits=3, Last visit date=May 2002, Date report submitted: 18 Oct 2002

Sales=Don't Know, Service=Poor,
A few months after purchasing a 1999 Dodge Durango it started regularly (every other day) blowing a fuse which controls the power door locks, intermittent wipers, interior light, rear door latch etc. Since Palmer Dodge was close to my home (not where I purchased vehicle) I made an appointment for service. They were way over booked on my appt. day and didn't get to servicing my car until the next day. The charged me $75 in diagnostics and $150 to replace a belt. They said they couldn't reproduce the fuse problem. I took the car back and two days later the fuse blew again. Once again I made another appt. and once again they were over booked. After the car sat for a day on the lot they finally looked at it. After two more days and $380.00 in labor diagnosing the vehicle they called me to say I needed a new Central Control Unit. This part would cost another $200.00, and would take 3 to 5 days to order. The worst part is that I could not drive the vehicle during that 3-5 day period because they had to have the same mileage on the vehicle when the part is installed as when it was ordered. Palmer Dodge refused to loan me a vehicle or compensate for for my inconvenience in any way.
Date report submitted: 24 Jul 2002

Sales=Poor, Service=Avoid,
I took my Dodge Dakota Sport in for it's 30,000 mile warranty work. I told the service department to give me the recommended warranty service. $1200.00 later I picked up my truck. The air-conditioning belt squealed every time I turned it on, It wasn't like that when it went in to the shop. My power steering fluid level and my brake fluid level were at half the mark. The Service Department Manager latter told me that is normal not to fill the levels to the recommended line. There was an un-opened can of additive stuck between the battery and the fender well. When I took the truck back into the service department, the Service Manager wanted me to make an appointment three days later to fix the work. They had the truck for a day and a half prior to that point. When I called the Dealership Manager and Owner I got no response. When I e-mailed them I got no response. Dodge said they couldn't help me with the problem. Needless to say I'll be getting my next truck from another dealer. Avoid this place at all costs and I do mean COST $$$. I won't ever do business with Palmer Dodge again.
Date report submitted: 29 Jun 2002

Sales=Good, Service=Good, 
Distance from house eventually made it impractical to take truck in for service. A newly built dealership less than 1 mile from home is where truck is now serviced. Did have minor problem with an oil change at Palmer Dodge. Oil filter was NOT changed and eventually developed leak on vacation road trip. This was rectified by dealer with free oil change and filter along with new fuel filter. No cost. Would recommend them for someone in the immediate area of the dealer.
Date report submitted: NA

Sales=Poor, Service=Poor,
Some really sleazy old salesman talked about strippers ad nauseum in front of my wife. He also failed to mention a $400 lease termination fee after I'd asked "does this include any other fees?" I found it hidden in the eyestraining small print on the BACK of the lease form. Finally, he spent more time trying to make us sign some forms to refer him clients than he did showing us the vehicle. Service: 1) in for tranny fluid change. Leaked afterwards 2) parts dept. sold me an opened bottle ( I later discovered) of touch up paint, so gummy it did more harm than good to the finish. They also didn't have it as they claimed they did, the first time after my wife had called to make sure, and she wasted a 45 min drive. 3) They quoted me $95 to replace a broken rear sliding glass panel. After 4 days, in which they tore up the headliner of my truck, they said it couldn't be replaced. They then took another week to replace the entire rear window assembly. They wanted $400!!! I showed them a quote from an independent glass co. (factory glass too) for $250 and only after arguing would they accept that amount. They should have done it for the $95. Shouldn't a dealer know what can be fixed and what requires a completely new glass unit? The only reason I took it there at all was their claim that they could replace just the small panel. They craftily removed and destroyed the old rear glass panel before announcing they could not replace the small sliding panel. It was pouring rain, and winter, so I had to bite the bullet. Their service writer was also caught in several lies about a) why it wasn't ready in a timely manner and b) why they didn't know the panel couldn't be replaced. 3) They tried to overcharge for tranny refill, brake job, and oil change they did. Even though the coupons I had were STAPLED to the invoice, they asked for the full amount. 4) the usual BS charges for shop rags, cleaning supplies, etc. 5) replaced a bad CD player. Broke again months later. Another dealer replaced it again and the mechanic claimed it was improperly installed. I have no way of confirming that.
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009