Venice Dodge - Venice, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, bought there=Yes, scv_there=Yes,
I have been having a lot of problems with the Dodge Stratus, which I am leasing. The battery went bad after only about four or five months... they replaced it, so this is the third battery. Also, I just paid $380.00 for the 30k service. I feel they did not rotate my tires, nor was the AC recharged as stated in the brochure... I don't feel confident that the belts or plugs were changed either. Now I have to call back and state this, it is all just an inconvenience.
PATRICIA MORGERSON      NOODLEM[a]AOL.COM
Number of dealership visits=4, Last visit date=9/9/03, Date report submitted: Sep 11 07:20:49 EDT 2003

Sales=Fair, Service=Avoid,
The sales department was fair. They are very much into the practice of low balling your trade in and then charging full sticker for your new purchase. My service writer, Matt Wagoneer, was always very helpful and concerned about any problems that I had with my truck. Matt always gave excellent customer service. The problem came when my paint began to "dissolve". The body shop I was told to go to told me that Dodge had painted my truck improperly at the factory. They stated that the clear coat was to thin and was actually dissolving, which was causing my paint to fail. They further advised that it was very likely that the rest of my paint would do the same. They felt that the entire truck should be painted "under warranty". I had to go back to Venice Dodge service manager and let him see the paint. He stated that only parts of my truck would be painted and that if the rest of the paint failed then we would deal with it at that time. I stated my concerns several times and told him what the body shop had said about the new paint not matching totally with the old paint "black" and he showed no concern what so ever. My service writer agreed with me, but to no avail.
Venice Dodge service has made it very clear that they don't care about you after the sale. They have also cured me from ever buying another Dodge product. The only saving grace that dealership has is Matt Wagoneer. It should be noted that I took my truck to the body shop that Venice Dodge told me to.
Number of dealership visits=6, Last visit date=10-30-02, Date report submitted: 05 Nov 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007